Luther Brookdale Chevrolet Buick GMC - Service Center

Luther Brookdale Chevy always provides excellent service. Their employees are friendly and kind. Every time we have been in for service on our vehicle, they go above and beyond what is expected, making sure Their employees are friendly and kind. Every time we have been in for service on our vehicle, they go above and beyond what is expected, making sure we have a great experience. Thank you. More

Trunk would not open using the in-car or either of 2 FOB's It took over 1 hour to get a diagnosis and the representative neglected to contact me to let me know what had to be done. He expla FOB's It took over 1 hour to get a diagnosis and the representative neglected to contact me to let me know what had to be done. He explained to me that a module was needed and would take 2 hours. After 2 hours I contacted the rep and he told me that the mechanic did something to the air bag and would take more time. After about 30 minutes I was told that the work was done. I paid and went home thinking everything was OK. At home, I tried out the 2 FOB's and one worked ok, but the other didn't work at all. So I had to go back to the shop and the mechanic fixed the problem. The work wasn't completed when I paid the bill and drove off with the impression that I had gotten a good job. Not so, I got a job no shop should allow to happen. I paid big dollars to get a good job and after 4 hours, I had to go back so you, Luther, could finish the job. More

Had my 2012 Chevy Impala in for repairs for an intermittent problem that didn't happen every time you drove it. Couldn't get it to act up the first time I took it in but a week later it was actin intermittent problem that didn't happen every time you drove it. Couldn't get it to act up the first time I took it in but a week later it was acting up again so I stopped and picked up the service tech and was able to get it to act up. Since the problem was not tripping a sensor it made it very hard for them to diagnose. Working with the techs at GM they finally determined it was the camshaft actuators. All in all the process took almost a week but they provided me with a rental car and always kept me informed on what was going on. They were always friendly and always had my best interests in mind. All repairs were completed and since the car was still under warranty there was no charge. Great service and great people! I would recommend them to any of my friends or family! Thank You Bart for your professionalism and sense of humor. Dan Lee - Spooner, WI More

As far as the actual dealership it is good. The service area however is a different story. I brought my truck in to get serviced the lady that I spoke with when I made the appointment informed me that she area however is a different story. I brought my truck in to get serviced the lady that I spoke with when I made the appointment informed me that she could get me in same day at 8 am so I was happy. When I got there the check in was great. The service rep that helped me told that it would take as long as 2 1/2 hours for the repairs. So I dropped my truck off by 2:00 pm I had still heard no word from the service rep so I called and was told my truck was getting put on the machine at that time. I was hot my car had pretty much sat there the entire time.Long story short the 2 1/2 hour job took 8 1/2 hours to complete so needless to say I wasn't able to get anything done for the day. I was happy that I was able to get my son from daycare on time. Like I told the service manager if that is how they do business I will never give them any of mine again in life ...I was thinking of purchasing tires from them but that last visit put a really bad taste in my mouth about that department so i will pass More

The noise in the front end has been eliminated and it is quiet again. The repair was estimated for over two hours however was completed in far lass time. The fast s.ervice was greatly appreciated quiet again. The repair was estimated for over two hours however was completed in far lass time. The fast s.ervice was greatly appreciated More

I took my car in for service. After getting the estimate back, I realized I would be not be fixing the car and look into purchasing a new one. Their demeanor completely changed after I said I was not fixing back, I realized I would be not be fixing the car and look into purchasing a new one. Their demeanor completely changed after I said I was not fixing the car. The service manager was very short and fast with me. I also asked for them to look at my car for a possible trade in, but they were just too busy for me. So I took my car to Kia and received top notch service. They took my car and I'm driving a new one. I am glad I took my business somewhere else. More

I bought my Chevy Venture into the service center on 4/6/13 for possible transmission problems. I have an extended warranty & since it was Sat. Matt thought it’d be best to leave it there to prevent fu 4/6/13 for possible transmission problems. I have an extended warranty & since it was Sat. Matt thought it’d be best to leave it there to prevent further damage to the tranny & stated that he’d call about the warranty on Mon. 4/8 & he hadn’t been able to contact them yet so I told him I’d call back with that info which was later that morning. I called close to 4 p.m. to check the status & he had not called them at all & stated that he’d do it then. I was upset & called back to ask if he could put the tranny back in so I can take my van somewhere else but he was speaking to them at that time. On Tues. 4/9 he informed me that the tranny had to be taken apart to be inspected by my warranty company. He called back to leave an msg on 4/11 stating that it had been taken apart & inspector was called. It was inspected on 4/15 & the inspector approved it for a failure issue. On Tues. he stated that the warranty company was waiting to review everything & on Thurs. 4/18 he left me a voicemail stating that everything was set to go & he had to discuss options but he requested a call back that evening because Friday he was out of the office. I called on Sat. & we decided on getting a used tranny & he said it’d be completed by Mon. 4/22 or Tues. 4/23. I said, “Hopefully it’s Mon.” I followed up Tues. a little after 2 p.m. because I hadn’t received a word & he called back & left an msg stating that they were working on it & hopefully they can get it down that night. I kept my cell on & waited for the call & decided to call @ 8:30 p.m. to see what was going on & he informed me that there was a defect with the tranny during shipping. I was pissed off & I spoke to the service manager who was no help & really didn’t take responsibility for their part of procrastinating as well & put it all on the warranty company. During this time I’ve had a rental for 11 days originally @ $35.00 per day & had to pick up another rental on 4/22 because I have children & need to get to work. They didn’t offer a sort of remedy & ultimately I’m stuck with this excessive amount I have to pay which will be $850.00 for the tranny balance & for rental coverage!!! A. I had to contact Matt multiple times on Mon. 4/6 to verify if he had spoken with the warranty company. B. Why did it take 2 days from when he spoke with them to tear apart the transmission for the inspector to check out? It shouldn't have taken this time to tear apart. C. They don’t want to accept responsibility for their procrastination D. Why wasn’t I offered the option of speaking with someone else when he was out of office? E. The least the company could’ve done was offered me some sort of resolution. F. Why did I have to call back around 8:30 p.m. last night to speak to him again to discover that the tranny had an issue? The facility closes @ 9 p.m. I will never go there again nor recommend anyone for service. My van has been there for 2 wks now & there’s no excuse even while working with the warranty company. I wish my husband was in town to deal with this bull crap because this would’ve been completed by now. I understand that they have other customers & if that mechanic was full the job should had been passed on to someone else. More

One expects service when you make a "service appointment." When you are treated with respect, given careful explanations of work being done, go an extra mile to resolve an issue, and always kee appointment." When you are treated with respect, given careful explanations of work being done, go an extra mile to resolve an issue, and always keep the customer "in the loop," the rating has to be GREAT! More

They were helpful accommodating my differently abled partner, & the waiting area was quieter this time than last time, including the television's volume level and the sales people's volume level. partner, & the waiting area was quieter this time than last time, including the television's volume level and the sales people's volume level. More

Every time I go to the dealership I am treated as a valued customer. From the moment I drive in I am greeted by a friendly person who is interested in what I have to say and why I am there. Today I g valued customer. From the moment I drive in I am greeted by a friendly person who is interested in what I have to say and why I am there. Today I got an oil change and tire rotation. I was in contact with 4 people. The person who wrote up my order was pleasant and professional. The person who washed my car seemed to enjoy being there and seemed happy to make me happy. The person at the front desk in the showroom was very nice and made sure I knew where the coffee and cookies were. The person at the cash register greeted my like she had known me for a long time. Every aspect of my visit was enjoyable and made me feel like a member of their team! I highly recommend Luther Brookdale Chevrolet. More