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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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August 13, 2023

I feel played about my truck from the contract to the service center. I wish the warranty was explained more detailed. The engine is gone and I had the truck 1 year. All the times I brought the truck in More

by W.NICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
K-Sandra Martin
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Aug 15, 2023 -

W.NICHAEL responded

No thank you I’ve found a place to put in a rebuilt engine that has 40,000 miles & it comes with a 3yr warranty and it’s not based on the mileage for $6000. After I pay this truck off I will NEVER buy another vehicle from you or refer anyone else to you. Have a blessed day

August 13, 2023

I've taken my 2016 Tahoe in for service at least 11 times this year alone purchase it in January problem still has not been fixed motor still ticking possibly lifters that was supposed to be replaced motor s More

by jackiebailey129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 13, 2023

Service was great. They finally fixed my truck cover after being there a couple times. More

by sgmccutcheon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 13, 2023

Everyone there is very nice. It didn’t take as long as what I thought. So that was great. More

by K_ATKINSON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 13, 2023

The service was good and done before the appointment was actually made as I dropped my vehicle off the night before a 1:30 appointment and my vehicle was done by 10:30. I thought I was just coming in for my More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muffy and the guy who took my car in early and got the work done.
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

David, thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 13, 2023

Friendly and helpful. Kept up to date with texts. Complimentary car wash :) Easy checkin and checkout. Coupons! More

by zillary925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Center
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I am glad to hear you enjoyed your recent visit to our service department. At Luther Brookdale Chevrolet we believe clean cars make happy customers and I am pleased to hear you appreciated your free car wash! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 12, 2023

Not a fan of the dealership, bought this truck here and learned how little they're guarentee means, but service has been top notch, and hopefully they fixed another problem. More

by BRIANCOOK68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't interact with any of these people
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 12, 2023

Had my car back sooner than expected! Liked the complementary car wash. Zachary had excellent communication skills. More

by robingross1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary , David Warner
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I am glad to hear you enjoyed your recent visit to our service department. At Luther Brookdale Chevrolet we believe clean cars make happy customers and I am pleased to hear you appreciated your free car wash! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 12, 2023

Great customer service, fast, knowledgeable, friendly, clean, nice to be offered if I want wash More

by bkwhitson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Aug 25, 2023 -

bkwhitson1 responded

Your welcome. Love coming in because i always receive such great service.

August 12, 2023

Absolute most friendly dealership I have ever been to! Everyone is so nice and respectful. We will continue to bring all of our needs here! More

by hsk0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Post, Moses Anariva
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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