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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews
Call Service Center (612) 326-3850

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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August 20, 2023

Very good but very pushing about putting parts I did not need would I use they again maybe More

by randypeterson57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Aug 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 20, 2023

Very nice sells people in customer service. Very respectful services and think you very much. More

by kaytonn55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 19, 2023

Very knowledgeable staff, excellent service, I will come back for my future needs for both my vehicle and my wife’s. More

by Markandliz1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Reil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Warner
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Aug 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Your review brightened my day! Thank you for sharing your positive experience, and I'd love to have you back at our dealership. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 19, 2023

Good service, courteous land polite staff. Am curren tly handicap and staff was helpful and courteous. More

by GORDYMEIER@MSN.CO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Aug 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 19, 2023

I was dissatisfied with the wait time. I was told it would be up to 1.5 hours and it ended up being 2.5 hours for an oil change and 15,000 maintenance. More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos
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Aug 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Jessica, it is apparent that your oil change service wasn’t carried out in a satisfactory manner. I hope to always provide a positive experience, and it appears your time spent with us does not reflect that value. Thank you for letting me know so I can make the necessary customer service adjustments. Please contact me at your earliest convenience if you’d like to discuss your experience further. I look forward to speaking with you soon. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 19, 2023

Always pleasant and professional service check ins with staff Typically timely service wait times and excellent service completed. Check out staff also friendly and courteous, Overall I’ve been ver More

by dlrittenbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Aug 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 19, 2023

Casie Tulenchik does an awesome job, he’s great to work with and doesn’t try to up sell me on service I don’t need. More

by ken.mosheriii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie Tulenchik
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Aug 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to Casie. Please let me know if I can do anything further to help. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 19, 2023

Best customer service. Fast service and the employees are very knowledgeable and helpful, friendly. All around I like going there knowing that I will be treated fairly. More

by angela.dotson76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Snaza
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Aug 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 18, 2023

Great customer service and sale person. Quick to resolve issues and cater to my needs/wants. Great location and always professional. More

by Spkrupinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Gebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny
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Aug 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 18, 2023

They found the issue and had my car done within 2 hours after dropping it off! Loved that I could pay online and just grab my keys! More

by lcmnytes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary was great! Helped me figure everything out! Amazing guy!
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Aug 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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