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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews
Call Service Center (612) 326-3850

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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September 01, 2023

Carlos and team just sucks. Wasted my time. He was so unprofessional and wasted so much time More

by tinamaharath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 01, 2023

The issue was not solved. I had my vehicle in there 3 different times and no resolution. More

by lombardkrista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember the names
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Sep 05, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 01, 2023

Drew Johnson was the best wish I could have him every time the service great More

by RAVELER88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Johnson in-service I think that was him
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Sep 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 01, 2023

Excellent service and follow up The engine oil leak was first observed in December 2022 It was taken care of with no damage More

by Denny18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Prekker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Gebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 01, 2023

Good professional service @ promptness in getting your services completed. Telling you when the service is done More

by Jim8277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Sep 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 31, 2023

They Rock snd are super friendly to boot which is a great combination . Makes you look forward to bringing your vehicle in More

by philmo81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Just worked with service
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Sep 01, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 30, 2023

Nice, reliable and conveniently located with in the area. Clean and modern facilities. Nice waiting area! More

by trose593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DaShaun Jones
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Sep 01, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 30, 2023

Cassie is always helpful and professional . He is the reason I service my vehicles there. More

by KYLELIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie tulenchek
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Sep 01, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 30, 2023

Staff was efficient and knowledgeable. They kept me updated throughout the service, including sending me a picture of the nail in my tire. More

by twila.hastings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Johnson
Report | Print
Aug 31, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for putting your trust in Luther Brookdale Chevrolet! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 30, 2023

Casie updates us every step of the way on a tricky electrical issue. Great work More

by jbursheim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie, Orlando Post
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Aug 31, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for your awesome review! I'm very happy to hear that Casie was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on with their vehicle. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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