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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
725 Reviews
Call Service Center (612) 326-3850

725 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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September 09, 2023

Casie is the most amazing service advisor and the only reason I come to this service department. He knows his stuff and he won’t steer you wrong. More

by kristal.bechtold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie Tulenchik
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Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Kristal, thank you for the awesome feedback! You're right, Casie is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 08, 2023

Prompt with our appointment. Clean waiting area. Explained everything clearly. Were nicely greeted. Would recommend. More

by dgreymn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 08, 2023

Everyone was polite and explained what they were going to do clearly and how much it would cost. More

by BKRON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses Anariva
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Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 08, 2023

Informed, meet the time allowed, don’t feel upsold, clean shop and was able to use a coupon towards the maintenance service. More

by Karenbasara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 08, 2023

Great service. They are friendly and quick. also reliable. I would return there. I am a return customer and don't regret going. More

by naracoleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Stark
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your feedback and your business. I take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to me if you would like to discuss your experience in greater detail. Thank you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 08, 2023

Zack did a great job checking my car over and making sure everything was done correctly. More

by SHARILYN_WISSINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to write this review. I am pleased to hear that Zack was able to provide an efficient and overall positive experience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 08, 2023

They were quicker than the estimated time. Usually are. Great service. Thank you so much! More

by jacko6269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall his name off hand but at the desk closest to the printer.
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Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 07, 2023

When I brought my truck in for service the guy was great his customer service skills was on point. More

by logg1060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service guy
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Sep 08, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 07, 2023

They are friendly. and do everything like as apppintment. Also it good service and fixed it on time More

by stevenslynda888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DaShaun Jones
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Sep 08, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 06, 2023

Great Friendly Honest Seemed. To care about the quality of work they do. Curiosity service a plus. More

by SMHARTLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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