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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
725 Reviews
Call Service Center (612) 326-3850

725 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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September 23, 2023

My service advisor was great, had a tire that I thought was not repairable because of the location of a screw, he confirmed the issue, gave me a couple options and got things fixed quickly. More

by BUENSTAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor, John Fagerlee, great guy
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Sep 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your kind words. We feel our service department is what makes Luther Brookdale Chevrolet special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 23, 2023

My truck wasn't quite done yet the service writer informed me why and what was still needed to be done. More

by GREGCHOUKALAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only the service department
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Sep 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We truly appreciate you taking the time to write about your experience at our service department, Greg. We want to provide all of our customers with transparent and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 22, 2023

The service was great and I don't won't no one else to service my vehicle. More

by John Ferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Miller
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Sep 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate your input, John. I'm glad to hear that you are consistently impressed with the service we offer here at Luther Brookdale Chevrolet. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 22, 2023

This location read every attempt to figure out what was wrong with my vehicle, and went above and beyond expectations. More

by jazz dahlberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas in service
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Sep 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Jazz! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else I can do for you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 22, 2023

Everything went smoothly. I new how long it would take. Understood I was going to get my own air filter for $25 and not spend $70+ at dealership. More

by HEATHERESCH1@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Prekker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Jorgenson
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Sep 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I'm pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 22, 2023

The best service I have received. I would recommend everyone services their car there! Philip always takes care of me! More

by FADZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Thrane
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Sep 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 21, 2023

I’ve owned Chevy vehicles for over a decade and have found their service department to be frustrating in most situations. Too often the guys up front are hard to work with and I almost always walk away More

by edrin.williams
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Vadnais
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership, Edrin. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 21, 2023

very good service on oil change and tires, poor car wash with bugs and bird dropping still on truck. More

by coho37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Reil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the great feedback. I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 21, 2023

I just love how I’m always treated good at Luther Brookdale Chevrolet: All those guys i really appreciate them More

by Ednorthington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
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Sep 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let me know if I can do anything further to help. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 21, 2023

If I can give zero start I'll and i am never coming back again. More

by zaparlediesel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Philip
Report | Print
Sep 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to understand what happened. Please contact me directly at your earliest convenience so we can resolve your concerns. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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