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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
725 Reviews
Call Service Center (612) 326-3850

725 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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September 30, 2023

Service rep was slow and rude when dropping car off. Took too long to communicate what the status of the car was . Satisfied with the outcome though . More

by joshuawkos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Oct 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Joshua, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 29, 2023

Three hour wait for a oil change Long wait time have to wait for 3 hours just to have my oil changed More

by txiong084
Recommend Dealer
No
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Oct 02, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 28, 2023

They was very understanding, knowledgeable, they let you know what they was doing and when they finished they ask is there anything else needed More

by TYRONECONLEY45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Riestenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Luther Brookdale Chevrolet. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 27, 2023

Overall great service. The technician was very helpful on what repairs my car needs. I will most definitely be returning. More

by fayeabdi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Sep 27, 2023 -

fayeabdi responded

I wish I was the type of customer to remember the technicians name but I am the type of customer who recognizes excellence and the service here was top-tier all around.

Sep 28, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that I can assist you with! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 27, 2023

K-Sandra was a wonderful salesman. She wasn’t pushy and sold from the heart. More

by travischerrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Dorenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : K-Sandra Martin
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Sep 28, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! I really appreciate your business, Travis. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 27, 2023

Excellent advice and service. It’s not cheap but it is worth every penny. Was returned promptly and cleaned. More

by mike@talkpath.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor, Casie Tulenchik
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Sep 28, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Mike. Please don't hesitate to call if I can help with anything at all. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 27, 2023

Aaron, did a great job with my maintenance of my Traverse. The service didn’t take long at all More

by JAMESKRIPOTOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 28, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Aaron does for Luther Brookdale Chevrolet and our customers. Hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 27, 2023

Terry was awesome to deal with in buying my first truck. Everyone made me feel important and helped me with my new vehicle purchase. More

by Sean Wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Reil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip, Terrence Ruffin
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Sep 28, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Sean, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 27, 2023

One of my favorite place to shop for cars. I will recommend anyone to shop here More

by Kamlajooseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Gebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Warner
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Sep 28, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I cannot thank you enough for your wonderful review of Luther Brookdale Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let me know when I can do so again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 25, 2023

Slower than they say. Not honest about rental price. Truck still shaking after they finally gave it back More

by mcmurtry_k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Muffie
Report | Print
Sep 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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