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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews
Call Service Center (612) 326-3850

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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October 01, 2023

Work perform was well done. The representative that helped us was very helpful and nice. Drove car home and it runs nice. We'll see if it keeps up. Thankyou. More

by mxvang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip thrane
Report | Print
Oct 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 01, 2023

They had me waiting hour and a half without doing oil change and didn't update me that it was not being worked on More

by J james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Herman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Larsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Rosas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Stark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Burns, Cheryl Ruedy
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Oct 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you sharing the feedback regarding your recent visit to Luther Brookdale Chevrolet's service department. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 01, 2023

The persons who help me told me that I was getting a new motor. He was not there when I picked up my truck and nobody went over what they did to my truck. I read my paper work and it said it was a remanufra More

by RTDESTROYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Oct 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 01, 2023

Well Run shop. Zack is the best I highly recommend Luther chevy in Brooklyn center More

by Enyiomaemeka
Recommend Dealer
Yes
Employees Worked With
Zack
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Oct 04, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Zack does for Luther Brookdale Chevrolet and our customers. Hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 30, 2023

Excellent job done and my recalls services completed timely. Staff continued to update me regularly as maintenance and faults we detected. His advisory words gave me courage to engage in some fixes for More

by fondzenyuytata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Burns, Tiffani Jorgenson, K-Sandra Martin
Report | Print
Oct 02, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for leaving us this great review! I am glad we could get your vehicle all fixed up and back on the road in no time. If there is anything else I can do for you please feel free to pay us another visit. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 30, 2023

I have purchased four trucks from them and will probably buy my next one there too More

by mnwild1006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K-Sandra Martin
Report | Print
Oct 02, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 30, 2023

Great service department to work with. Always are honest and have great customer service. I have always been completely satisfied More

by ahg1175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Miller
Report | Print
Oct 02, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your kind words. I feel our service department is what makes Luther Brookdale Chevrolet special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 30, 2023

Always satisfied with the service and repairs made. Very nice, professional, convenient and easy to work with. More

by lisa.a.christensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Bergly
Report | Print
Oct 02, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate your input, Lisa. I'm glad to hear that you are consistently impressed with the service we offer here at Luther Brookdale Chevrolet. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 30, 2023

The work was good just prices are high. To charge $90 for a oil change is crazy More

by coreyweatherspoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Gebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Burns
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Oct 02, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the feedback, Corey. I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 30, 2023

Service rep was slow and rude when dropping car off. Took too long to communicate what the status of the car was . Satisfied with the outcome though . More

by joshuawkos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Oct 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Joshua, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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