Luther Brookdale Chevrolet Buick GMC - Service Center

I’m doing a reading sheet This is my first rating of a dealership and it’s going to be a good one starting with meeting movie it’s name is movie MUFFY he strikes me as very sincere very helpful, and I hav dealership and it’s going to be a good one starting with meeting movie it’s name is movie MUFFY he strikes me as very sincere very helpful, and I have yet to drive the car since the brake job but my wife has and I’m sure it will be fine. I’ll have more repairs in the spring after storage and plan on bringing them to do this dealership. Thank you. More

Ì was very pleased with the experience and the help that I had with Max was very helpful and getting to and from work and home. I had with Max was very helpful and getting to and from work and home. More

Nick my service guy is awesome! He’s very thorough and takes the time to explain and answer everything! He’s very thorough and takes the time to explain and answer everything! More

Cassie and the customer service staff did a great job getting the work done treating me with respect. getting the work done treating me with respect. More

Dealer wanted to charge me 700+ dollars for 2 new tires cause of a single screw in one of the tires. Took tire to tire place, and they fixed it. cause of a single screw in one of the tires. Took tire to tire place, and they fixed it. More

Horrible experience. Had a shuttle schedule to ride back home and end up taking Uber back. Service manager didn't even offer to look at issue before suggesting plan of ac Had a shuttle schedule to ride back home and end up taking Uber back. Service manager didn't even offer to look at issue before suggesting plan of action. He just recommended what needed to be done which was a new tire. After getting a new tire technician didn't even balance all the air in the tire and just put air in the new one to standard. All air in 4 tires do not balance at all. What a horrible service. More

Tried to charge me when I had a free oil change, also very expensive service if I wanted sparkplugs very expensive service if I wanted sparkplugs More

Poor communication. I asked the tech to let me know if the service was going to be longer than 2 hoirs to let me know, so I could go home via shuttle. He never yold me a I asked the tech to let me know if the service was going to be longer than 2 hoirs to let me know, so I could go home via shuttle. He never yold me and I sat there for over 3 1/2 hours. Then he charged me for a service that was plain as day they knew of the problem by lifting up the hood. I was charged 130.00 for a "diagnostic test" and I confronted him amd his response was "oh, sorry" and carried on with someone else. What a joke, and a rip off. Also, he kept saying oh you need this and that done with your mileage. Now, I am questioning if they even rotated my tires. I'll never come to this dealership again. I'll drive the 45 minutes one way to a dealership, where they don't nickel and dime you. In addition, when I came into the dealership there were so many techs and people coming up to my vehicle it was mass chaos, because I didn't know who was who amd I was spun around trying to talk to someone to get checked in. I went from one side of the service garage to the other. You have way too many people working there. This dealership needs organization. I was confused and I shouldn't have been. More

Thomas was awesome! In a confusing situation he made it all make sense for me. Finally got the work done and all is well. In a confusing situation he made it all make sense for me. Finally got the work done and all is well. More

Customer service was very good. I got out there probably had a hour and a half like he told me I would. I got out there probably had a hour and a half like he told me I would. More