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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews
Call Service Center (612) 326-3850

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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October 15, 2023

Kind kind service, professional attentive to needs of client, thorough inspection of vehicle patient and understanding of each persons situation and budget More

by JOHNGRAVES80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kallhof
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone, John. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 15, 2023

Prompt service and got me best deal on brakes that I needed. Recommended appropriate parts More

by cal4965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fagerlee, Joe Gadbois
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Oct 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 14, 2023

Service was excellent for my leased car! Wait time was a little under an hour. More

by shirleyjenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Reil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Theeuwen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to leave a positive review, Shirley! I appreciate your support and hope to have the pleasure of serving you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 14, 2023

Casie is always great to work with and keeps me informed throughout the entire process. More

by n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie
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Oct 17, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to write this review. I am pleased to hear that Casie was able to provide an efficient and overall positive experience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 14, 2023

Services were done while I waited and everything went ok. I was very satisfied with the service. More

by WMACK06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Dominguez
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Oct 17, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Luther Brookdale Chevrolet. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 14, 2023

Technicians were very welcoming and helpful with the rewards redeem process. I was disappointed I couldn't get the complementary car wash because my car has racks on the roof. Other dealerships have the More

by nancypliego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Oct 16, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 14, 2023

Was awesome to work with them. They also answered all of my questions. Service was done in a timely manner. Thank you! More

by jdleither
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with anyone in these departments.
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Oct 17, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 14, 2023

Zach is the best person to ever live, he’s the best ever in existence More

by Millazachz3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Zagal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Miller , Tiffani Jorgenson
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Oct 17, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to Zach. Please let me know if I can do anything further to help. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 14, 2023

Worst oil change service EVER! ! I left with my coolant not even checked and yes it was low and I needed to add oil LITERALLY 2 days after the “oil change” and now idk if they even More

by mj.29palms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center
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Oct 16, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Oct 16, 2023 -

mj.29palms responded

I have called already to rectify this situation and I’m STILL waiting for a response call back!

October 14, 2023

Service had no management at 1 hour before closing on a Friday. Had to come back at a later date to have management look at my issue. I made sure I called and that a manager would be on duty.that day. More

by kevinjonholt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Larsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We're sorry to hear about your negative experience. We'd appreciate the opportunity to discuss it further. Please contact us at your earliest convenience. We look forward to hearing from you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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