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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews
Call Service Center (612) 326-3850

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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October 20, 2023

As a dealer, I have been utilizing this service department as well as the parts department since Luther bought it. I have never had any experience outside of an excellent one. More

by THEUSEDCARFACTORYINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie in service. Jerry in parts.
Report | Print
Oct 23, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Hello, and thank you for your kind words! I am glad to hear we provided an excellent experience for you. I thank you again and look forward to servicing you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 20, 2023

Carlos did a wonderful job! Professional and smooth. Couldn’t have asked for a better experience. More

by PAUL@PACKAGINGSALES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Oct 23, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone, Paul. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 20, 2023

Max was courteous and knowledgeable, we will continue having both of our cars with Luther Chev More

by ctmadden7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Report | Print
Oct 23, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 20, 2023

My service technician did not fix the problem with car and I was charged 750 dollar for it. I have to take care back in again and I can't afford for them to look at my car again. More

by markgratke18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service, Muffy
Report | Print
Oct 23, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Mark, I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 20, 2023

Nick was great to work with. He was able to get my car in and a the team assessed what was going on. He communicated through out the day on the fix and timing. I would hands d More

by Jacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Oct 23, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your wonderful feedback, Jacob. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 19, 2023

Well organized, everything works like clockwork, staff is very knowledgeable and accommodating to my needs. I highly recommend this dealership for your vehicle needs. More

by Stevekroger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Pogodzinski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casie service advisor
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Oct 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Steve, I cannot thank you enough for your wonderful review of Luther Brookdale Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let me know when I can do so again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 19, 2023

Thomas was very helpful & knowledgeable. He was very patient with my questions & delivered on time. More

by Rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas in the Service Department-five stars
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Oct 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for leaving us this great review, Rebecca! I am very happy to hear that Thomas could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 19, 2023

Straightforward, respectful, friendly, honest, and all around good people. Very knowledgeable and helpful, always a good experience More

by grobin227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Yepez, Muffy Chashala, DaShaun Jones
Report | Print
Oct 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 19, 2023

Had appointment day after I called for possible low battery. Impressed with timeliness! Thank you for the usual efficient! More

by M.GOSSMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Casey is a star!!
Report | Print
Oct 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I'm thrilled to receive your positive review! Thank you for choosing us, and I look forward to serving you again. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 19, 2023

I trust them to keep my truck in tip top shape for reliability and peace of mind. More

by tawnyscooter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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