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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews
Call Service Center (612) 326-3850

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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October 23, 2023

Nick was awesome and my experience was ideal. Wouldn’t change a thing about my service More

by dan.sondergaard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Oct 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for your review, Dan! We really appreciate your business and I am so happy that Nick could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 23, 2023

Through and friendly. Didn't feel pressured to do something additional for my car and really appreciate that More

by lindsey.job
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Oct 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your outstanding rating about our service department, Lindsey. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 23, 2023

Fast service polite easy to schedule the service, had an issue with the vehicle but fixed myself More

by mrtriton54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Post
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Oct 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing your feedback with us. At Luther Brookdale Chevrolet, we strive to provide complete satisfaction for every experience and I am sad to hear that you still had an issue with your vehicle. If you would like to discuss your experience further, please do not hesitate to reach out to me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 23, 2023

Good customer service, Zachary Miller was doing a good job explaining which part of my car needed the most attention,. I definitely recommend this service station. More

by mannymdiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Miller
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Oct 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Hi Manny and thank you for your kind words. I am very happy to hear that Zachary was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 22, 2023

I went GMC to have alignment done on my car and I had an appointment. The alignment took 3hr and half and not only that the alignment was off after they said it completed. I had to comeback again next day t More

by Limat005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
Report | Print
Oct 24, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 22, 2023

Max, my service advisor, was great. My issue is that it took 2 hours for an oil change & tire rotation. Generally, it is much quicker for routine maintenance. More

by jmamundson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max Yepez
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Oct 24, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 22, 2023

Carlos was so pleasant to work with. He really knew what he was talking about. He was kind and knowledgeable. definitely recommend. More

by WHITEM4596
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisors
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Oct 24, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Carlos does for Luther Brookdale Chevrolet and our customers. Hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 22, 2023

Fast prompt friendly service. Had my truck appraised as well. Service was done sooner that expected More

by kennetholsen7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Windhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Kenneth, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 22, 2023

Carlos in the service department is amazing! Él es bilingüe y muy simpático. Carlos always goes above and beyond to make sure we are well taken care of. Carlos es receptivo y comunicativo. Confi More

by C.T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Osegueda
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Oct 24, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

¡Hola! ¡Gracias por esta excelente evaluacion! Carlos es verdaderamente un empleado excepcional y apreciamos a que pudieron darle una gran experiencia. Sinceremente, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 22, 2023

They give a good service. I wish they have somebody in Spanish..anyways they showed me what my car needed it and explain it . More

by RAMIGU207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonh fagerlee
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Oct 24, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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