Back

Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

Sort by
November 01, 2023

I like this service center because they made sure they found the problem with my vehicle and got it fixed. They had great communication with me every step. More

by RISHEKA24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bady
Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for leaving us this great review, Risheka! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 01, 2023

Service was quick and hassle free Vehicle was completed within the time frame mentioned. Very pleased. More

by bjones141
Recommend Dealer
Yes
Employees Worked With
Max
Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience. It was truly a pleasure working with you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 01, 2023

They did the oil change and wiper blades replacement in less time then they told me it would take. More

by SDERICK55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 01, 2023

It was a 3 hour wait for an oil change. Two extra issues not dealt with. More

by gbeuning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in service
Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 01, 2023

All the staff was super helpful and kind, they made sure to keep me updated everyday my fleet vehicle was there on the progress they made and time frames of when it would be done! I appreciate everyone who More

by quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing your experience with us, Quinn! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 01, 2023

Very friendly, and courteous staff members. Waiting area is clean, well kept up. Wait time for oil change with a scheduled appointment was a bit lengthy-nearly 90 minutes. More

by martydras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fagerlee, 5 stars
Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for your great review, Marty. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 01, 2023

Professional service with exceptional customer service. Very friendly staff who keep you updated on the work on your car and nice customer lounge. More

by jcsuek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses Anariva
Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. I believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 01, 2023

Informed abt items needed. Happily surprised to learn both of my chips were available for installation during my service visit so I didn’t have to return later. More

by KPURIFOY16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in Service Dept
Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 01, 2023

Nick Was very courteous and professional. Listened to what I had to say about the problem with my car after bringing it back a second time and reached out to me to let me know how things were More

by jcfourness61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vandusen
Nov 01, 2023 -

jcfourness61 responded

Would bring my car back for service again.

Nov 01, 2023 -

jcfourness61 responded

*

Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

JC, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Nov 03, 2023 -

jcfourness61 responded

Would definitely come back for service!

October 31, 2023

John was personable & took the time to explain & give me the best possible rate for servicing my car's needs! Overall this was a pleasant experience! More

by Jesus is Real
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fagerlee
Nov 01, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I really appreciate you taking the time to leave us this feedback! I'm so happy to hear that John and our team were able to find you the perfect deal to fit your needs. Luther Brookdale Chevrolet looks forward to seeing you again for your next service appointment! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

...
19
...