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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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November 05, 2023

Fast and professional service. I feel way more confident having simple maintenance jobs performed here than the quick and sloppy oil change places. More

by MUSICMASTER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall
Nov 07, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 05, 2023

I had a 10:00 appointment for a simple oil change. I left at 12:15. They said 1 hour max. Not true at all. No updates for their delay. Just ignored. I was told we are busy today. I had an appointment. More

by Donaldcurwick3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted Gebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahdi Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Donald, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and discuss your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 05, 2023

Terrible , service light still on after service. Paid and it still needs work. I think they were done on Friday and didn't care More

by Jcastmont
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Nov 05, 2023 -

Jcastmont responded

Service still needed after it was brought in. Terrible. They want your money and want you out

Nov 07, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 05, 2023

Luther Chevrolet has very professional and personable employees. Service is done efficiently and swiftly. Highly recommended! More

by jeannejordan120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Warner
Nov 07, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Jeanne. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 05, 2023

They refused me a car wash because I had a dent on my front end even after pleading with them More

by uglyaol1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss the situation you have described with you further, if you could please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 05, 2023

They have done a good job serving my 2015 Chevy Tahoe. They replaced the transmission, air conditioner, seat, struts twice, and performed standard service for tires and oil changes. I’d say close to $20 More

by psernster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Luther Brookdale Chevrolet special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you have been pleased with your time with us. We look forward to seeing you for your next service appointment! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 05, 2023

Great service all the time, fast and honest people. I always trust theme with my car More

by CANGEL06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan at service department
Nov 07, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 05, 2023

Max was wonderful! They were able to figure out what was wrong and kept us updated all throughout. We will be bringing our vehicle back for regular maintenence! Thanks More

by tyler.hambley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Luther
Nov 07, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Tyler, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Max does for Luther Brookdale Chevrolet and our customers. Hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 04, 2023

Clean and the did a fast job with my routine oil chane and tire rotation. I would there again. More

by jspeck123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 07, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 04, 2023

The experience was top of the line. You’ll be pleased to do business with them. More

by bholley22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Gebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahdi Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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