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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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November 18, 2023

I was totally satisfied with my experience at Brookdale Chevy.They worked with me to make sure everything was satisfactory. More

by MODONN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kallhof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 18, 2023

This is a review of Luther Brookdale Chevrolet Buick GMC. They serviced my vehicle. Ok. More

by gpshields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Zagal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 17, 2023

The service was good and done timely and I will conatinue to have my Encore serviced there. More

by ASJOHNSON3681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department employees
Nov 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 17, 2023

Two hours is a long time to wait for a scheduled oil change. The customer service is good, but when you can go somewhere else to get an oil change for cheaper and less time, people are gonna start going More

by torrilatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 17, 2023

They are wonderful to get the issues corrected in a timely manner. They keep you informed on what problems that need corrected. More

by Sllyschrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Osegueda
Nov 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I'm glad to hear that your service visit went so well. It's always great to hear from our customers and I appreciate you taking the time to give us feedback. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 17, 2023

Great improvement over the past times I've been there foran oilchange. Fast and very courteous More

by leskowal07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I know how valuable your time is and I aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 17, 2023

The dealership is always clean and the staff is always very nice. They get my vehicle done in a timely manner even if they seem very busy. More

by raina.skinner15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Yepez
Nov 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Raina, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 17, 2023

Great service. On time and on budget. The technician also gave me a bid on another item for one of my other cars. More

by KNYCKLEMOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employee
Nov 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that I can assist you with! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 17, 2023

Luther Brookdale Chevrolet and service advisor Philip Thrane are professional, committed and dedicated to vehicle and customer satisfaction. My family and our vehicles will always be in the good hands of More

by shawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Thrane
Nov 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Shawn, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Philip does for Luther Brookdale Chevrolet and our customers. Hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 17, 2023

Great staff that listened to my concern, led me through the service process and ultimately found a resolution to my issue. Thank You. More

by Joe Krueger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Nov 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for your review, Joe! Happy customers are our goal and our mission at Luther Brookdale Chevrolet, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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