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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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November 20, 2023

The Gentleman that helped me was so nice I got my dates wrong for my appt he told me not to worry he will get me in More

by pgil0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
Nov 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Nov 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for writing this amazing review for our team! At Luther Brookdale Chevrolet, we always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 20, 2023

I brought my 2019 Sierra in Friday for scraping noise. They informed me the rear sensor was scraping against rotor and replaced both rear pads and rotors. I drove home and you wouldn't hear anything at 55 More

by k.rozycki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of persons name
Nov 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. We are looking into this matter and I will be in touch shortly. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 20, 2023

Felt like I was an inconvenience showing up at my scheduled 3pm appt time since 'techs only work until 330pm' More

by zillary925
Recommend Dealer
Yes
Employees Worked With
Nicklaus Luther Brookdale Chevrolet Buick GMC
Nov 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 19, 2023

My best experience yet at this dealership! On time and went smoothly. Alan Hammond did a fantastic job. Great interaction with him! Thumbs up 👍! More

by addabbotom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Hammond
Nov 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I'm so pleased to hear that our team took care of you and that everything went very smoothly! We hope to see you again in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 19, 2023

Took it In at 11:00am they did not do any work on it until 1:15pm it was for a leak in the right front tire and possibly replacing all 4 tires they could not fins the leak until they removed the tire fr More

by SDERICK55
Recommend Dealer
No
Employees Worked With
Thomas Bady
Nov 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 19, 2023

The price quoted was the price charged. My car was ready when committed. Very happy with Luther Chev More

by ctmadden7
Recommend Dealer
Yes
Employees Worked With
Victor Yepez, Carlos Osegueda, Alan Hammond
Nov 19, 2023 -

ctmadden7 responded

Thanks Max, Carlos, and Alan, you all delivered as promised, and thank again Luther Chev.

Nov 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 19, 2023

Professional staff that gets the job done right. When they say the job will be done in two hours, it's done in two hours. More

by DANSCHNUETTGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie
Nov 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I cannot thank you enough for this glowing review of our service center, Dan! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 18, 2023

I had subs in the back they busted one of my speakers Broke my sub speakers in the back More

by jmason2819@gmail.com
Recommend Dealer
No
Nov 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing your thoughts and feedback with us. I strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 18, 2023

Rudy Luther and Service Advisor, Nick VanDeusen provided excellent service during my visit on November 16. I am completely satisfied. More

by jdk007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick VanDeusen
Nov 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Rudy and Nick do for Luther Brookdale Chevrolet and our customers. Hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 18, 2023

Service was excellent as always. The work done was explained in detail and very pleased. Nick VanDeusen was very helpful. More

by rcoonts198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vandeusen, Alec Lindberg
Nov 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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