Luther Brookdale Chevrolet Buick GMC

Had my new pickup to Friendly Chev 4 times since truck was new for wheel bounce they could never get it right they put wrong weights on and bent the wheel covers. I took it to your dealership for service was new for wheel bounce they could never get it right they put wrong weights on and bent the wheel covers. I took it to your dealership for service and had them check the wheels and they balanced them there is no more bounce. I have found a new service home and dealership, our next new purchase will be through your dealership the service after the sale goes a long way. Thanks Much! Ken Schuna More

I really would have appreciated it if the sales people would have listened to my needs and what I was looking for in a vehicle. From the minute I walked in the door, they were pushing one type of vehicle would have listened to my needs and what I was looking for in a vehicle. From the minute I walked in the door, they were pushing one type of vehicle on me. Not listening to me and not showing me other vehicles. It was even interesting that when they did the pre-approval for credit, they submitted it using this same vehicle that they were pushing. I felt trapped. More

We came to Luther Brookdale Chevrolet just to look. We never left until we had purchased. That change didn't happen because we are fickle. It happened because we were welcomed warmly, treated with hospi never left until we had purchased. That change didn't happen because we are fickle. It happened because we were welcomed warmly, treated with hospitality and respect, and NOT PRESSURED in any way to make a purchase. Our experience with Matt Casper was what move us from looking to buying. He was extremely informed and carefully clear in the way he answered our questions. When it came time to purchase, the experience stayed at its high level of competence and pleasure. It was a "great" experience. More

My experience with the dealership was very good. I brought in my 2010 Chevrolet Cobalt because of a problem with my left front tire losing air and my vehicle alerting me about the problem. The dealers brought in my 2010 Chevrolet Cobalt because of a problem with my left front tire losing air and my vehicle alerting me about the problem. The dealership checked it out and found out the problem was due to a nail in my tire, they fixed it and got it back to me very quickly which I appreciated since I work 12 hour night shift and had to get going to go to bed. It took less than 20 minutes, and that was coming in first thing in the morning on a Monday morning without an appointment...fabulous! More

This is not the typical "high pressure" car dealer. The atmosphere is comfortable and the staff is helpful without being pushy. There is no "game-playing" or salesman hanging onto your ankle as you are tr atmosphere is comfortable and the staff is helpful without being pushy. There is no "game-playing" or salesman hanging onto your ankle as you are trying to leave. They give you the info you need and give you space/time to make your decision. I also liked the fact that they lay out the numbers and let you think, even if you need to sleep on it. They had a great selection on vehicles and were also willing to get anything that I wanted. I have bought a lot of cars over the years from several different dealerships and I have never found a better bunch of quality guys/girls than at Brookdale Chevy. A pleasant buying experience and I would confidently recommend this dealership to friends and family without reservation! More

I was not satisfied because it took 2 hours for a basic oil change and that was WITH an appointment. Had I have known that, I would have left my car at the dealership and came back later. I had my childr oil change and that was WITH an appointment. Had I have known that, I would have left my car at the dealership and came back later. I had my children with me and it was not fair for them to have to sit that long for a job that should not have taken more than an hour. Especially since there were only a handful of toys in the "playroom" to keep them entertained. And when customers, not only myself, would ask the customer service representatives how much longer the services would be, the particular representative working at the desk was not the most helpful person and the other 2 guys looked lost. And even after waiting 2 hours for my oil change, I had to wait another 20 minutes for a "runner" to pull my car around to the front, so I could leave. Next time, I will take my car in on the weekday and try that staff because the Saturday morning staff was not up to par :-( More

I required service on my 2008 Chevrolet Corvette. I contacted the service department and Mike Kane made sure that Mike G. was there to meet with me to discuss repair options. Mike was able to get my ca contacted the service department and Mike Kane made sure that Mike G. was there to meet with me to discuss repair options. Mike was able to get my car in right away and order the parts to complete my repair. I was very happy with the service on my car and apprecaited the level of customer service from Dan and Mike. Outstanding job! More

I have both leased and purchased vehicles from this dealership as well as having the vehicles maintained there. The staff is courteous, friendly, and professional and they go out of there way to ensur dealership as well as having the vehicles maintained there. The staff is courteous, friendly, and professional and they go out of there way to ensure that the customers needs are met. The purchase experience was outstandin, no high pressure sales pitch, they listened to my needs and presented saveral options to meet those needs. The service department is outstanding, online appointment scheduling and Saturday hours make it very convenient to have my vehicle serviced on my schedule. Tim Reil and Dennis Galligan in Sales and Melissa Saue in Service are particularly notable for providing a first rate customer experience. I will gladly continue dealing with Luther Brookdale Cheverolet/GMC. More