Luther Brookdale Chevrolet Buick GMC | Page 141

Always have a good experience at Luther Brookdale. Our salesman always looks us up and time goes fast. Anything I ask is always addressed, besides doing extra for me. Never a problem getting in when I w salesman always looks us up and time goes fast. Anything I ask is always addressed, besides doing extra for me. Never a problem getting in when I want or need to. My car comes out sparkling clean, for about 10 minutes with this weather. Thank you More

Scott Larson (Salesperson) Rating: Great . He was very helpfull with both my purchase and my fathers lease which took place on the same day. Scott took some time with me to explain how all of the trucks helpfull with both my purchase and my fathers lease which took place on the same day. Scott took some time with me to explain how all of the trucks features worked which I greatly appreciated. Scott's very low pressure approach was great. I explained what I needed to Scott and he found me two options, one was a GMC Sierra and the other was a Chevy Silverado. I picked the Silverado because it was the best fit for me. I would recommend Scott to my friends and family for the car or truck purchases. The finance person was very helpfull as well and I would rate as great at their position. I can't recall her name but she got me a competitive rate from Ally. She was a pretty good salesperson too, because she got me to buy into a longer warranty. The other person I dealt with briefly was the sales manager person who checks out your trade in. I ran Kelly Blue book before I went in and he also ran his own Kelly Blue Book report that matched the numbers on mine, so that was great. He explained why I would not get the excellant condition on my trade and I was Ok with that because I knew my car did need new tires. It's hard to say if I liked his approach because this person is always the one you dislike the most becuase they decide your fate on the trade in value. I would say he did an OK job. More

Happy with the dealership and the car. The dealer provided good followup and was willing to help find the right car to meet my requirement. I would have appreciated a detailed extended warranty cont provided good followup and was willing to help find the right car to meet my requirement. I would have appreciated a detailed extended warranty contract furnished before closing to permit a good evaluation of the product. More

The employees were knowledgable and friendly. The facility was clean and bright. I had a few test drives and was allowed to compare models and selected the one I liked best. I feel I got an extremel facility was clean and bright. I had a few test drives and was allowed to compare models and selected the one I liked best. I feel I got an extremely fair price on my trade-in and was given some "coupon" prices for add-ons! The dealership is close to my place of work so it is convenient. More

Lance answered all my questions and concerns with straight answers never trying to pitch anything. I test drove the vehicle and he went over every detail and function of the truck. After we made a de straight answers never trying to pitch anything. I test drove the vehicle and he went over every detail and function of the truck. After we made a deal he went through all the controls and set them to my preference.He was very professional as were all the employees I dealt with. We will be back when my wife retires to purchase her vehicle. More

Brookdale Chev is the BEST. I have never had anyone go to bat for me like they did with financing. I also bought a Silverado last year and the sales person then also seemed as excited as me. I would NEV to bat for me like they did with financing. I also bought a Silverado last year and the sales person then also seemed as excited as me. I would NEVER go anywhere else but to Brookdale Chev. The people I was dealing with always kept me updated with our progess and also showed us they really cared. More

I recently visited this dealership to have service done on my vehicle. All of the services needed were under warranty still, as I had my services (what I thought) to be completed, I paid my deductible and on my vehicle. All of the services needed were under warranty still, as I had my services (what I thought) to be completed, I paid my deductible and left the dealership. I had to return within a few days because the a couple problems still existed. This day I had needed a shuttle service from my work location to the dealership and called numerous times throughout the day to confirm the time and place of the shuttle to arive. I did not receive a response in any of the messages I had left. Minutes before needing to leave my job, I finally was able to get a hold of someone in which they were luckily able to send a shuttle driver that was right there, to me. I arrived to pick my vehicle up, and it had not been washed or "rinsed", like I had requested, and have always requested. I was running late due to the shuttle service and had to leave, so I left without this additional service being completed. That day I noticed that my car will still was not completely fixed, the noise was still there. I then found out it was not fixed because Advantage (warranty holder) would like another deductible from me. I had paid this originally and since it was not on the claim Advantage would like another deductible for this being a "seperate" claim, which it shouldn't be a seperate claim. Someon dropped the ball, and overlooked putting it on the first claim. And now in order for me to have this problem fixed under warranty, i need to pay another deductible, within 2 weeks of paying the first for the same problem. I feel someone at the dealership needs to call Advantage and explain the situation, and if they don't budge then the dealership needs to take the expense of my deductible and provide the service I already paid for. More

From the time I made my first phone call to purchase a vehicle till the time I drove my new vehicle home, I had nothing less than an outstanding experience. All of the employees at Luther Brookdale GMC/C vehicle till the time I drove my new vehicle home, I had nothing less than an outstanding experience. All of the employees at Luther Brookdale GMC/Chevrolet were great. Besides the dealership having the best prices for new vehicles it has a great staff. They really made me feel the personal attentions one would expect when looking at making a major purchase (automobile). I will never use another dealership. I was told by Snell Motors that I couldn't get a new vehicle because my credit was less than perfect but the finance team at Luther took the initiative to get me into a new vehicle. Thanks for the great experience Luther. More

In an email sent this past week to Luther Brookdale, I informed them of the outstanding help given at their dealership. I am a senior citizen and no longr easily impressed. It is, therefore, significant w informed them of the outstanding help given at their dealership. I am a senior citizen and no longr easily impressed. It is, therefore, significant when I give their staff and quality of service to their customers a 12 ON A SCALE Of 1-10. The rating is deserved based on their timeliness, their friendly approach with customers, their respect for seniors, AND their willingness to listen to customer concerns. Thanks to those I have encountered at Luther Brookdale. Pauline Laybourn More

We came to Luther Brookdale Chevrolet with the intent on buying a used Chevy Tahoe. Lance and others at the dealership were very helpful and didn't pressure us in any way. We worked with Luther to look at a buying a used Chevy Tahoe. Lance and others at the dealership were very helpful and didn't pressure us in any way. We worked with Luther to look at all our options and discovered that a new Tahoe was more affordable than we thought. Lance and the finance department worked to find us the best interest rate and things moved quickly. The Tahoe we decided on had every feature we wanted and we could not have been more pleased with the purchase. More