Luther Brookdale Chevrolet Buick GMC

I took my car in for service. After getting the estimate back, I realized I would be not be fixing the car and look into purchasing a new one. Their demeanor completely changed after I said I was not fixing back, I realized I would be not be fixing the car and look into purchasing a new one. Their demeanor completely changed after I said I was not fixing the car. The service manager was very short and fast with me. I also asked for them to look at my car for a possible trade in, but they were just too busy for me. So I took my car to Kia and received top notch service. They took my car and I'm driving a new one. I am glad I took my business somewhere else. More

I bought my Chevy Venture into the service center on 4/6/13 for possible transmission problems. I have an extended warranty & since it was Sat. Matt thought it’d be best to leave it there to prevent fu 4/6/13 for possible transmission problems. I have an extended warranty & since it was Sat. Matt thought it’d be best to leave it there to prevent further damage to the tranny & stated that he’d call about the warranty on Mon. 4/8 & he hadn’t been able to contact them yet so I told him I’d call back with that info which was later that morning. I called close to 4 p.m. to check the status & he had not called them at all & stated that he’d do it then. I was upset & called back to ask if he could put the tranny back in so I can take my van somewhere else but he was speaking to them at that time. On Tues. 4/9 he informed me that the tranny had to be taken apart to be inspected by my warranty company. He called back to leave an msg on 4/11 stating that it had been taken apart & inspector was called. It was inspected on 4/15 & the inspector approved it for a failure issue. On Tues. he stated that the warranty company was waiting to review everything & on Thurs. 4/18 he left me a voicemail stating that everything was set to go & he had to discuss options but he requested a call back that evening because Friday he was out of the office. I called on Sat. & we decided on getting a used tranny & he said it’d be completed by Mon. 4/22 or Tues. 4/23. I said, “Hopefully it’s Mon.” I followed up Tues. a little after 2 p.m. because I hadn’t received a word & he called back & left an msg stating that they were working on it & hopefully they can get it down that night. I kept my cell on & waited for the call & decided to call @ 8:30 p.m. to see what was going on & he informed me that there was a defect with the tranny during shipping. I was pissed off & I spoke to the service manager who was no help & really didn’t take responsibility for their part of procrastinating as well & put it all on the warranty company. During this time I’ve had a rental for 11 days originally @ $35.00 per day & had to pick up another rental on 4/22 because I have children & need to get to work. They didn’t offer a sort of remedy & ultimately I’m stuck with this excessive amount I have to pay which will be $850.00 for the tranny balance & for rental coverage!!! A. I had to contact Matt multiple times on Mon. 4/6 to verify if he had spoken with the warranty company. B. Why did it take 2 days from when he spoke with them to tear apart the transmission for the inspector to check out? It shouldn't have taken this time to tear apart. C. They don’t want to accept responsibility for their procrastination D. Why wasn’t I offered the option of speaking with someone else when he was out of office? E. The least the company could’ve done was offered me some sort of resolution. F. Why did I have to call back around 8:30 p.m. last night to speak to him again to discover that the tranny had an issue? The facility closes @ 9 p.m. I will never go there again nor recommend anyone for service. My van has been there for 2 wks now & there’s no excuse even while working with the warranty company. I wish my husband was in town to deal with this bull crap because this would’ve been completed by now. I understand that they have other customers & if that mechanic was full the job should had been passed on to someone else. More

One expects service when you make a "service appointment." When you are treated with respect, given careful explanations of work being done, go an extra mile to resolve an issue, and always kee appointment." When you are treated with respect, given careful explanations of work being done, go an extra mile to resolve an issue, and always keep the customer "in the loop," the rating has to be GREAT! More

They were helpful accommodating my differently abled partner, & the waiting area was quieter this time than last time, including the television's volume level and the sales people's volume level. partner, & the waiting area was quieter this time than last time, including the television's volume level and the sales people's volume level. More

They took care of a warranty issue on my Buick Lacrosse and performed some recommended service. It was done the next day and Bruce provided the applicable discount without my asking. They washed the car a and performed some recommended service. It was done the next day and Bruce provided the applicable discount without my asking. They washed the car and were very pleasant and professional. I like happy endings. More

Every time I go to the dealership I am treated as a valued customer. From the moment I drive in I am greeted by a friendly person who is interested in what I have to say and why I am there. Today I g valued customer. From the moment I drive in I am greeted by a friendly person who is interested in what I have to say and why I am there. Today I got an oil change and tire rotation. I was in contact with 4 people. The person who wrote up my order was pleasant and professional. The person who washed my car seemed to enjoy being there and seemed happy to make me happy. The person at the front desk in the showroom was very nice and made sure I knew where the coffee and cookies were. The person at the cash register greeted my like she had known me for a long time. Every aspect of my visit was enjoyable and made me feel like a member of their team! I highly recommend Luther Brookdale Chevrolet. More

brought my car in and talked with the service rep and told him what was wrong and we discussed my options and we talked on the phone as i had dropped my car off.he contacted me and we discussed what di told him what was wrong and we discussed my options and we talked on the phone as i had dropped my car off.he contacted me and we discussed what direction was best for repairing my car.i gave him the go ahead and he called when the car was fixed and we discussed the repairs and then i was on my way.i would recommend your service department to anyone who asked me where to take their car.the service was great and i was treated the courtesy and respect More

Matt got right on our problem, he reviewed the history & worked with the proper technician/service person to resolve the problem. They found a bad battery, made the replacement & everything works just gre & worked with the proper technician/service person to resolve the problem. They found a bad battery, made the replacement & everything works just great. Matt was great, he followed through & made sure I could maintain my schedule, so I left on time. Thank you. More

I took my 2011 Cruze in the other day to have the tail light replaced… I had called to make sure that it was covered under my warranty and to schedule the appointment. They could get me in the next day- light replaced… I had called to make sure that it was covered under my warranty and to schedule the appointment. They could get me in the next day- perfect! Upon checking in I asked what it would cost to get new wipers put on (they were getting old and one had started to separate). Casie (who was checking me in) said, “Nothing! I’ll get that taken care of under warranty!” Seriously?! I also had a question about a scratch on my rim. Even though they couldn’t take care of it there, they gave me the number of a guy who could. Casie and the rest of the staff went above and beyond to exceed my expectations! They even offered me a ride to work! My car was ready on time and the pickup was a breeze! My family has bought several cars from Luther Chev and we will continue to! It cannot be beat! More

I am giving this review because everyone at the dealership was helpful. Scott was very good at addressing my needs as far a car and financing. He answered all my questions with professionalism t dealership was helpful. Scott was very good at addressing my needs as far a car and financing. He answered all my questions with professionalism the fiance department was fab he got me a great financing option thanks to everyone over at Luther chev More