Luther Brookdale Chevrolet Buick GMC

Took my daughter's car in for service. They diagnosed the problem, but because my appointment was late in the day, they kept the car overnight. I hitched a ride with the convenient shuttle ser diagnosed the problem, but because my appointment was late in the day, they kept the car overnight. I hitched a ride with the convenient shuttle service to my car. Picked the car up the next day with an explanation of what the problem was and they even fixed another problem that we "dealt" with, but didn't realize could be fixed. All covered under warranty so I left with my pocketbook in tact. Would recommend Luther for service. Thanks Luther! Geri W. More

Excellent buying experience. Salesperson and finance person very nice, not pushy which made it a comfortable situation. One very big plus, we had been at another dealership the night before and had wait person very nice, not pushy which made it a comfortable situation. One very big plus, we had been at another dealership the night before and had waited and waited and waited. After working all day, you do not want to go to a dealership to sit and wait for people. Luther Brookdale Chevrolet was prompt and that shows respect for the customer. I have already told our loan officer at our credit union if he recommends any dealership to recommend Luther Brookdale Chevrolet. More

Service, timeliness, price friendly, professional, Service, timeliness, price friendly, professional, cleanliness, reliable, knowledgable, accurate, quality of work, work was described and explain, fr Service, timeliness, price friendly, professional, cleanliness, reliable, knowledgable, accurate, quality of work, work was described and explain, free car wash, Jolene M. Linn, the service consultant, was exceptional and very customer oriented, More

No matter if I am buying a vehicle or bringing it in for No matter if I am buying a vehicle or bringing it in for service I always get friendly greetings along with quality workmanship. I would highly reco No matter if I am buying a vehicle or bringing it in for service I always get friendly greetings along with quality workmanship. I would highly recommend this dealership for all your vehicle needs. More

First time to this dealer with my new 2010 vehicle. Wait was a little long but was impressed with the service and detail. Matt was very helpful. was a little long but was impressed with the service and detail. Matt was very helpful. More

As a 20 year old first time new vehicle buyer I was very satisfied with Luther Brookdale Chevrolet and the service that Scott Larsen provided to me. I really wasn't so sure on what to expect when buying my satisfied with Luther Brookdale Chevrolet and the service that Scott Larsen provided to me. I really wasn't so sure on what to expect when buying my first new truck but Scott laid everything out for me and it was easy to understand. He took took care of me and made it simple. It was a great experience, along with the great pricing and services that go with Luther Brookdale. More

I had a problem with my diesel exhaust system and Dan and his crew took care of me,they ordered the part and installed it and Dan also I was able to get the warranty company to pay for it. thanks Dan for al his crew took care of me,they ordered the part and installed it and Dan also I was able to get the warranty company to pay for it. thanks Dan for all your helpI will definitely let people know about this dealership. More

I had a service airbag light that came on so I call the dealership and made a appointment to have it looked at the problem and was told that the sensor 16.712 n needed to be replaced and the cost $265.00 s dealership and made a appointment to have it looked at the problem and was told that the sensor 16.712 n needed to be replaced and the cost $265.00 so I had it replaced when I returned home I checked on line for the part and the price of the sensor was $56.00 it seems to me that I was over charged. On top of the cost for the part, labor was $179.95 More

I wanted to share my Luther experience. My wife who has Myasthenia Gravis (Muscular Dystrophy Disease) has a bucket list and on that list was a red sports car. So, I started looking for a red sports car th Myasthenia Gravis (Muscular Dystrophy Disease) has a bucket list and on that list was a red sports car. So, I started looking for a red sports car that I could afford. I found a 2003 SKL Mercedes with 63,000 miles. I took my wife to Luther Auto in Brooklyn Park on July 3rd we met with Sales Person Sam and we did a test drive and my wife loved the car. So, I met with Sales Manager Mei-Mei she was great and I wanted to trade in a 2004 Harley Davidson so we could not close the deal that day. So, I went back on July 5th and Mei-Mei was off so I had to finish the deal with Sales Manager Ashley the manager from xxxx. I introduced myself and explained what we started and I said I have a motorcycle to trade. She said, well we are not a motorcycle dealership and I will call the Harley Davidson and whatever price they will pay that is what you will get. I said, if you don’t buy another motorcycle they will only give a wholesale price (At this point she was so out of control I said, let’s start over. My name is Andy) I want to discuss the price on the car. Sales Manager Ashley explained the Luther pricing she said the owner believes that each car gets serviced and then we price it aggressively (on the high end) I did my research (NADA and Kelly Bluebook) and the retail price for this car in excellent condition should sell for $12,700 and Luther wanted $13,999 when I asked why the car was higher she said, well we put $1,300 in new tires and other repairs. I said, well you just took the high book price and added the repairs to the price and this car is not in excellent condition (She explained that only 1% of cars are in excellent condition) I said, yes and this car is not in excellent condition but Luther is pricing it as excellent. She said, well this is America and we are a for-profit organization so I am going to get as much as I can. At this point I called my wife and said do you really love this car because Luther is over charging us by $1,500 and I have this Sales Manager from xxxx and I can’t buy from her. My wife said, I love the car and it is a one owner so let’s buy it. My advice is don’t buy from Luther Auto Group but if you have too (Wife loves the car) be prepared to over pay for your car and avoid Sales Manager Ashley. More

I was told when in for an oil change 3,000 miles ago I had two imminent failures on my vehicle. The intake gasket and water pump needed to be replaced right away for a cost of about $1,000. The intake gas had two imminent failures on my vehicle. The intake gasket and water pump needed to be replaced right away for a cost of about $1,000. The intake gasket had just been replaced by Luther 24,000 miles ago at a cost of over $800. I had the vehicle inspected by 2 independent certified mechanics. The intake leak was very small and needed to be addressed within the next few thousand miles(not immediately) and there was nothing wrong with the water pump. I told Luther about this and they did offer to reduce the price on the work. I had the vehicle in for the intake work at Luther. They also looked at the water pump again and did not find anything wrong this time. The vehicle was not ready when promised and I had to wait for the wash when picking it up. This is the second time immediate major repairs were recommended by them that were not an immediate need or even necessary. Make sure you get a second opionion on any repairs they recommend. More