Luther Brookdale Chevrolet Buick GMC

I was recommended to work with Lyle Hoffman, but he was with another customer when I went into Luther Brookdale so he introduced me to John Fagerlee. From beginning to end, John was great! He took his time with another customer when I went into Luther Brookdale so he introduced me to John Fagerlee. From beginning to end, John was great! He took his time when answering my questions, and was professional and fair throughout the entire experience. I had gone into the dealership knowing the car I was interested in purchasing, but he still took time to go through everything with me and my boyfriend, who I had brought with me. I am extremely happy with my purchase, and would go back to John for my next vehicle purchase! I would highly recommend anyone looking to purchase a car to see him! More

After 3 nightmarish days of service issues elsewhere, I brought my 1995 Olds 88 to Luther Chev for repair. What a night and day difference in experience!! Heidi was extremely knowledgeable, customer-focuse brought my 1995 Olds 88 to Luther Chev for repair. What a night and day difference in experience!! Heidi was extremely knowledgeable, customer-focused, with excellent communication skills and I felt confident that everything was finally going to be fixed correctly. Since my car was in the shop for a couple of days, she kept me updated on what was happening and set me up with a 2014 Equinox to drive while my car was being fixed. Everyone I talked to from Heidi, to the runners, to the cashiers had the same happy / friendly attitude which makes me think that Luther must be a great place to work. My car is back to running like a champ and will make a nice second car when I buy a new one from Luther Chev in the fall. More

Mike G always does a great job getting me in and that he has a first class tech to service my auto's and Mike the car runner bends over backwards to help a customer. The girls a the front are on the spot w has a first class tech to service my auto's and Mike the car runner bends over backwards to help a customer. The girls a the front are on the spot with Kind greetings and good coffee. More

Very knowledgeable staff. Very friendly and no pushing into making a decision on buying. Easy to work with and worked with me to meet my needs. The entire service staff is wonderful and highly recommend into making a decision on buying. Easy to work with and worked with me to meet my needs. The entire service staff is wonderful and highly recommended. More

The heating element went out in my drivers side seat. I called Luther Chevrolet Brooklyn park and casey was able to get my car in right away. Everyone that I worked with was very pleasant. I would highly r called Luther Chevrolet Brooklyn park and casey was able to get my car in right away. Everyone that I worked with was very pleasant. I would highly recommend this dealership! More

From the service manager to the service techs to the cashier everyone was so friendly and professional. They explained everything beforehand, followed through with everything, and were there for any que cashier everyone was so friendly and professional. They explained everything beforehand, followed through with everything, and were there for any questions I might have. The whole experience was so pleasurable compared with my experience with other car repair shops. I will certainly recommend Brookdale Chevrolet to all my friends! More

We are from ND and bought three new GMC vehicles from Luther Brookdale and all have been great experiences and will buy again from Lance in three years. Thanks for making our purchases fun. Luther Brookdale and all have been great experiences and will buy again from Lance in three years. Thanks for making our purchases fun. More

I always have excellent service with Luther. Staff is great to work with from the time you step out of your car to the time it is finished and they keep you informed. great to work with from the time you step out of your car to the time it is finished and they keep you informed. More

I didn't make an appointment for my oil changed, but when I went there, Jolene linn happened to be my advisor, she told me she will get me in right away but it will take an hour to get it finished, but when I went there, Jolene linn happened to be my advisor, she told me she will get me in right away but it will take an hour to get it finished, but any way by the time my oil changed was done it took about one and half hour. I was happy that she came to me and apologies about the wrong wait time she gave me, and gave me a discount also. I will absolutely come back and make an appointment next time. . Thanks for the good work.. More

I made an appt. the Saturday before New Years to have my driver side seat heater fixed on my 2012 Sonic, as it had stopped working. The repair was covered by warranty, so I was anxious to get it fixed. Thi driver side seat heater fixed on my 2012 Sonic, as it had stopped working. The repair was covered by warranty, so I was anxious to get it fixed. This Minnesota winter has been brutal so far, and the heated seat was one perk I really looked forward to when I purchased the car. I was disappointed it wasn't working in the coldest part of winter when it was needed the most! The technician, Eric, initially let me know that a heating element needed to be ordered and I okayed the car staying at the lot until Monday or Tuesday in order to allow time for the part to arrive and service to be completed. I didn't get a call either day and assumed a slight delay due to the holidays - I was sure the car would be done by January 2. Not only was it not done, nobody bothered to call and tell me the part had not even arrived yet. My car ended up sitting at the dealership from Saturday through the following Thursday evening, and who knows how long it could have sat there? I initiated the call that resulted in my finally picking it up, still unserviced. I was then told I would be called when the part arrived. Nope - call never came and I again called on Friday, January 10 only to learn that the part had been sitting there for a week or longer. A bit of telephone tag ensued and I finally brought the car in today, January 18. I was told the repair would take a few hours, so I arranged to come home to wait. The only bright spot in this entire experience was that the repair was completed in less time than expected. When I went to get it this afternoon, however, I again soured on this dealership. I wandered around trying to find my car after being told by a detached cashier that I would find it "right outside the main door" - wrong. After I did locate it (parked horizontally between two other similarly parked vehicles, with barely enough room to safely extricate it) I had to remove the protective plastic and paper placed in the car by the technician who worked on it. Taken as a whole, these annoyances and inconveniences make me question whether I would purchase another vehicle from this dealer. I am a reasonable person and understand delays in service, especially around the holidays. What is less understandable is a seeming breakdown in communication and attention to simple detail such as cleaning up a car workspace when done. More