Luther Bloomington Hyundai

Simply Amazing!! Going into this process I was extremely nervous about the process of purchasing a new car. This was my first time purchasing a car over $5,000. I was Going into this process I was extremely nervous about the process of purchasing a new car. This was my first time purchasing a car over $5,000. I was really nervous I was going to feel pressured to purchase something only to regret it later! When we got there Josh was right there to greet us and ask us how we were doing. We told him what we were looking for and he grabbed some keys and we started test driving cars. After we drove a few, Josh gave us some time to have a conversation to discuss everything. I decided to purchase a certified used Elantra. The process could NOT have been any any easier, and stress-free!!! After I decided to make the purchase Josh and Brianna (finance department) made the whole process super smooth and easy!! They both did an excellent job answering any questions I had. They make you feel like family there. I will certainly be recommending this dealership to everyone I know, and I will be back! I have not stopped talking about how wonderful this process was, and how much I love my new car!! Thank you so much for the above and beyond service!!! More

My over all experience was excellent. Great customer service. They should spend more time going over the small features of the car. For example, radio, eco sitting and when to use and spa Great customer service. They should spend more time going over the small features of the car. For example, radio, eco sitting and when to use and spare tire option. More

new car purchase The experience of buying a new car at Luther was easy and painless. Great people to work with. Really listened to us without trying to talk us into so The experience of buying a new car at Luther was easy and painless. Great people to work with. Really listened to us without trying to talk us into something else. Will definitely go back for our next vehicle. More

Regular service I was able to schedule the appointment (and then change it!) without any hassle. My car was serviced within the time period promised, the staff was p I was able to schedule the appointment (and then change it!) without any hassle. My car was serviced within the time period promised, the staff was polite and professional and I would highly recommend this dealership. In addition, Andrea really moved the process along. More

Engine gone bad................ I leased my 2012 Hyundai Sonata from Luther Bloomington Hyundai (MN.) in Feb. of 2012. I was looking for a relieable vehicle that provided good gas mi I leased my 2012 Hyundai Sonata from Luther Bloomington Hyundai (MN.) in Feb. of 2012. I was looking for a relieable vehicle that provided good gas mileage and was rating highly in Consumer Reports. I purchased my vehicle upon completion of my 3 yr. lease. One thing my father taught me was to take care of my cars, follow the recommended service schedule provided in the owners mannual with a trusted service provider and "they'll last forever". I've followed his advice over the years and my new Sonata was no different. I had all my service completed at this dealership up to my last major check at 97,000 miles. A couple of weekends below my car made a funny noise - one I've never heard before (and I"ve driven well of 1,000,000 miles in my life). It sounded like something was catching on a room fan. When I accelerated this noise occured and didn't seem like to engine was getting into gear - kind of catchin.. The last time I punched is down a bit the car totally died and all the engine warning lights came on - It was like Christmas! I had the vehicle towed to repair shop close to my residence. It was a Sat. afternoon - didn't think too much about it knowing I'd have a quick evaluation Monday morning. Much to my surprise the message was NOT what I was expecting. I blew my engine and needed a replacement!! My local guy sourced a used one with 71,000 miles and gave me a quote of $5,300 all up all in. Still is a bit of a state of shock I drove over to Bloomington Hyundai and spoke with Pao Yang, an advisor I had worked with many times. Keep in mind I never saw an oil warning light go on and did not have any oil leaks on my garage floor. I was searching for answers on what I could have done differently. He gave it some thought and concurred that there wasn't much else I could have done. I asked him to have his service manager source for used engines and provide me with a used and new engine quote. I was beyond Hyundai's 100,000 mile warranty (I had 101,500 miles on the car). I've been in sales all my life - I get it, once the warranty expires you're on your own. I ran into a person I knew and we had a 15 min. conversation & when I was about to leave Pao asked me to come over to his desk. He said - "You've been a valued customer of ours and completed everything here, I'd like to try to do something for you". I said ok, that sounds good what do you have in mind. He requested I have my vehicle towed from my local guy to Bloomington Hyundai (no charge by the way per Hyundai's 5 yr. - unlimited mile protection plan) and he'd have his service department tear the engine down. He did say it was a $350 charge and could make no promises but he hoped this would reveal the mystery issue and either way would "write it up" and submit to Hyundai under their Goodwill Program. What did I have to lose?!? Upon teardown the tech discover the #3 rod bearing had spun causing the engine to bind up and stall out at higher RPM's. He also found excess metal shavings in my oil pan. Yes, I needed a new engine!! The write up was submitted to Hyundai and in less than 24 hrs. they offered to cover 70% of my costs and put in a NEW ENGINE! The net, net was $2,000 out of my pocket (labor only). I couldn't say YES fast enough and a couple of days later I picked up my Hyundai up and drove it away!! I have a New Car which will now last me beyond 350,000 miles. Thank You Bloomington Hyundai - THAT is customer service! More

USED CAR PURCHASE CONOR WAS AWESOME VERY HELPFUL AND THE PROCESS WAS SMOOTH AND EASY. HE EVEN HELPED ME IN THE SURPRISE FOR MY WIFE IN GETTING THE CAR FOR HER BIRTHDAY. CONOR WAS AWESOME VERY HELPFUL AND THE PROCESS WAS SMOOTH AND EASY. HE EVEN HELPED ME IN THE SURPRISE FOR MY WIFE IN GETTING THE CAR FOR HER BIRTHDAY. ANY QUESTIONS I HAD HE ANSWERED PROFESSIONALLY AND IN A TIMELY MANNER. More

Great Hyundai Dealership This is an excellent place to buy a car. Their selection is huge, their showroom is spotless, and their personnel are both friendly and professional. This is an excellent place to buy a car. Their selection is huge, their showroom is spotless, and their personnel are both friendly and professional. I highly recommend this dealership. More

Great dealership, great service Our salesman was not pushy at all, and was extremely helpful. Glad we went back and got the car we did. Great price and packages. The salesman who hel Our salesman was not pushy at all, and was extremely helpful. Glad we went back and got the car we did. Great price and packages. The salesman who helped us also stayed much later than he needed to to make sure that the rest of the purchasing process went smoothly. Great place and really glad we got the car here! More

Very satisfying experience. we were very satisfied. Genuinely friendly service. Very patient sale person. The second key was missing though. we bought this car last Monday June 1 we were very satisfied. Genuinely friendly service. Very patient sale person. The second key was missing though. we bought this car last Monday June 1st. We had to call ourselves today Wednesday June 10th though to inquire about the second key and we were told it was there. Otherwise everything was fine so far. More

Thank you Luther Bloomington Hyundai Every employee I have talked with at this dealership has been helpful and courteous. Even on a busy Saturday afternoon, everyone working at this deal Every employee I have talked with at this dealership has been helpful and courteous. Even on a busy Saturday afternoon, everyone working at this dealership went out of their way to make sure every customer that came into the door was greeted helped in some way. More