Luther Bloomington Hyundai

Thank You Thank you Derek and Patrick for being so kind and helpful to me for leasing my first vehicle. You were both so wonderful to work with and I truly appr Thank you Derek and Patrick for being so kind and helpful to me for leasing my first vehicle. You were both so wonderful to work with and I truly appreciate it. Patrick I appreciate you helping me set up the car to my liking and the Bluetooth as well. I still have a lot to learn about the car, but that will come with time. The dealership was so clean and huge selection of vehicles to choose from. The staff is all nice to work with as well. I would recommend this dealership to anyone who is looking for a vehicle! More

Dirty Car "My husband and I purchased a new Hyundai Sonata Hybrid. We were very excited for our purchase. Most of the buying experience was great with Pat McDan "My husband and I purchased a new Hyundai Sonata Hybrid. We were very excited for our purchase. Most of the buying experience was great with Pat McDaniels. We came in at 6:00pm and left the dealership at about 10:00pm. We did a quick look at the car when leaving but it was not until the next morning that we could really look it over. In the day light there were over 10 spots in the car where there was dirt and or grease. It was like someone's hands were covered in dirt and they touched several areas of the car. These were things that could not be missed in a detail job. I tried contacting the dealer but both email addresses I was given were not working and bounced back. I ended up having to text about my concerns. When I brought the car in for the protection services it was to be cleaned. I felt for all the hassle and embarrassment of purchasing a car with 25 miles on it some compensation would have been nice. I had to beg for something to be done to make the experience better. I was then given a gift card for service at the dealership (which makes me have to take it there) when I asked for something else and suggested the weather mats, I was given those. After picking it up from cleaning and protection services it still has actual dirt on the steering wheel and grease on the ceiling. When I spoke to Derek Johnson to say it was still unclean he called back a day later and said he would fix the grease stain by coming to get the car from me and giving me a service car. I was willing to do this but asked if there was anything they were willing to do for more inconvenience and offer some compensation. He replied, ""I am done giving you compensation."" I told him I would like to return the car if I could and would it take a lawyer to get some help with this. He replied, ""If you bring up a lawyer I cannot talk with you and you need to talk to our Luther lawyers."" Derek then said, ""Good bye,"" and hung up on me. I then tried calling him back but he will not answer my calls nor return my message. I then called Pat McDaniels to try to discuss things with him and his direct line is not in service any more. All of this could have been fixed with repairing the areas of concerns, an apology, and offering something to say we want this to be better and not lose your business. There is no reason we should have had to go through this." More

Ket We visited the dealership several times over several months trying to come up with a vehicle and a price that work for us and Josh just kept encouragi We visited the dealership several times over several months trying to come up with a vehicle and a price that work for us and Josh just kept encouraging us to come back maybe that would be better incentives down the road and he was right we eventually settled on our new Hyundai and we're very happy More

Best service ever Nick's extra effort to accommodate me today was exceptional. Makes me glad I bought my care at Luther Hyundai. I would definitely buy another car fr Nick's extra effort to accommodate me today was exceptional. Makes me glad I bought my care at Luther Hyundai. I would definitely buy another car from them. More

My Sonata Very attractive showroom. All employees very friendly which shows strong leadership and training in customer service. Very nice lounge area. Very h Very attractive showroom. All employees very friendly which shows strong leadership and training in customer service. Very nice lounge area. Very helpful in explaining features of car and installing Bluetooth. More

Awesome dealership I love Bloomington Hyundai, I'm now on my second car through them, and my wife has a hyundai now as well, Tracy has always been friendly, very informa I love Bloomington Hyundai, I'm now on my second car through them, and my wife has a hyundai now as well, Tracy has always been friendly, very informative and always professional with our purchases. I will continue to buy Hyundais from him and Bloomington Hyundai. I recommend them to everyone I know that is looking for a new vehicle. More

Hybrid Purchase Carrie McWilliams understood my desire to keep my purchase at low cost and did not push optional features; I did have to return to complete paperwork Carrie McWilliams understood my desire to keep my purchase at low cost and did not push optional features; I did have to return to complete paperwork as my home health aide had time constraints More

Number 6 This is my 6th Hyundia that I have owned and the 3rd from this dealership. I have found the sales and service to be exceptional, always very accommoda This is my 6th Hyundia that I have owned and the 3rd from this dealership. I have found the sales and service to be exceptional, always very accommodating. :) More