Luther Bloomington Hyundai

Fantastic experience. I had a fantastic experience dealing with this dealership. No pressure, had what I was looking for, and didn't push extras. I would recommend this d I had a fantastic experience dealing with this dealership. No pressure, had what I was looking for, and didn't push extras. I would recommend this dealership to anyone looking for a Hyundai. More

Another great experience at Luther Bloominton Hyundai This was our 2nd purchase at Luther Bloomington Hyundai. The reason we came back this time is because of the way we were treated last time! Both tim This was our 2nd purchase at Luther Bloomington Hyundai. The reason we came back this time is because of the way we were treated last time! Both times we worked with Chris Wright and he was so good the first time in 2013 I specifically sought him out to help is this time around. We'll definitely use Chris and Luther Bloomington Hyundai again. More

Great Service Chris Wright was a great source of information when it comes to buying your first car. He guided me through the process keeping my satisfaction in min Chris Wright was a great source of information when it comes to buying your first car. He guided me through the process keeping my satisfaction in mind at all times. I would recommend him to anyone! More

Nordwall Purchase review Excellent experience. I was very happy with the service I received and the car I now drive. I feel I was treated fairly and received an excellent valu Excellent experience. I was very happy with the service I received and the car I now drive. I feel I was treated fairly and received an excellent value. Sales man treated me with respect and courtesy. More

2017 Santa Fe Great job to Tony and all the other staff who made our buying process as smooth and quick as possible. It was pressure free and my wife and I were gi Great job to Tony and all the other staff who made our buying process as smooth and quick as possible. It was pressure free and my wife and I were given the time we needed to make this important decision More

Excellent Service! Chris wright was great! Greeted us at door, took care of us. Would highly recommend him. Made leasing very quick and easy. We will definitely come ba Chris wright was great! Greeted us at door, took care of us. Would highly recommend him. Made leasing very quick and easy. We will definitely come back to purchase or lease our next car. More

Returning Customer This is the 4th vehicle that our family has purchased or leased from Luther Bloomington Hyundai. We continue to return because our experience with th This is the 4th vehicle that our family has purchased or leased from Luther Bloomington Hyundai. We continue to return because our experience with this dealership is so positive. We get all of our questions answered and are presented price and financing options in a fair and honest manner. While the staff enthusiastically represents their product . . . we do not feel pressured to make decisions regarding any particular purchase. More

Prompt and perfect I arrived at the scheduled time and was given an hour estimate. Instead, service (routine oil change, wash, etc.) was complete in under 45 minutes. I arrived at the scheduled time and was given an hour estimate. Instead, service (routine oil change, wash, etc.) was complete in under 45 minutes. More

Fantastic Customer Experience I've leased several new vehicles from this location. Each have been top-notch in build quality and reliability. Everyone I worked with in new car sa I've leased several new vehicles from this location. Each have been top-notch in build quality and reliability. Everyone I worked with in new car sales listened to my needs, made recommendations, and assisted me through the vehicle lease process. No pressure, no sales pitch, just honest dealings. Additionally, I bring all of these vehicles here for scheduled service. The service staff is friendly and can look up vehicle history and recommend the right service. The dealership, service area, and waiting areas are all clean and modern. Special shout out to Bill Young and TJ Vieau for their help with my most recent lease. More

Worst experience ever, hands down I have been a loyal customer of Hyundai, and Luther Bloomington Hyundai, for the past five years. Our family has purchased two Hyundai vehicles, and u I have been a loyal customer of Hyundai, and Luther Bloomington Hyundai, for the past five years. Our family has purchased two Hyundai vehicles, and used Luther Bloomington for the service, repair, and part replacement needs of our 2012 Accent. Under two years ago, we bought brand new tires from Luther Bloomington Hyundai. A couple weeks ago, when the tires were at about 14,000 miles, the car pulled very strongly and was difficult to control. We looked at the tires, and noticed that one of them looked worn. We then took the car to two different auto shops, and they both confirmed that one tire was extremely worn and beginning to separate. Two of the other tires were also showing unusual signs of wear based on their usage. They suggested that we replace the tires and redeem the warranty for the three tires that failed. At this point, we returned to Luther Bloomington Hyundai, hoping to clear up the matter and purchase new tires. However, we were told to leave and no one would speak to us about the problem. So, we called to make an appointment. I tried to explain the situation over the phone, but was repeatedly brushed off and could not receive any information about how we were sold faulty tires in the first place, or how we could go about redeeming the warranty. I was also not allowed to make an appointment without first ordering new tires. At this point, my trust in Luther Bloomington Hyundai was shattered. How can I trust them enough to order new tires from them when no one will even speak to me about the previous set? At this point, I sent an email to Hyundai’s consumer affairs, explaining the problem. I cc’d the manager on the email. Of course, once I get consumer affairs involved, Luther Bloomington is suddenly responsive and helpful. I received a call from the managers, Lenny and Mike. They sounded very accommodating over the phone, and assured me that my issues with their service would be remedied and that my vehicle problems could be resolved. I was given the impression that my next visit would be dealt with personally by the service manager, Mike, who was familiar with our situation. However, that was not the case. When my husband arrived at Luther Bloomington, he was greeted by a different serviceman, Nick. Then he was given different information than what I had received over the phone. Additionally, our vehicle issues were not resolved. The serviceman he was working with said that the tire was not worn enough for the warranty, and also that the tire would be fine for use over the summer. This is in direct contradiction to what I was told at the tire place I took the car to on vacation, when we first noticed the issue. Additionally, I KNOW that the car is not safe to drive, as I have driven it myself and it is difficult to control! I attempted to call each of the managers, hoping to work things out, but neither answered their phones. I sent a quick email to each manager explaining the problems we were experiencing. I then received an email from Mike, claiming that he had been present during the conversation with my husband and that they were still working with him. However, this was untrue! My husband never met or even saw Mike during his visit. Although we gave Luther Bloomington Hyundai every chance to help us, my husband was forced to leave yet again without resolution of the problem. I am unhappy to report that the managers at Luther Bloomington Huundai, Lenny Checheris and Michael Stansberry, utterly failed to resolve my issues. I could not be more displeased with their service, and regret the time I have wasted trying to work things out at their dealership. It seems that when a place sells you a faulty tire, they should at least try to help you redeem the warranty. I understand that in this particular case, that may not have been possible. However, this should have been explained to us clearly and in a timely matter. It should not have required multiple emails, multiple phone calls, and multiple visits. Our time was unnecessarily wasted. We were not only misled, but blatantly lied to. On top of all of this, we got absolutely nothing except a faulty set of tires. I am hoping that these problems are specific to Luther Bloomington, and not endemic to Hyundai. However, I will now be forced to think long and hard before I do any business with Hyundai again. I will certainly never be returning to Luther Bloomington. More