Luther Bloomington Hyundai

Worst dealership experience in two decades This is one of those bait & switch dealerships you should avoid at all costs. They lied to us about getting 12 free oil changes (we found out when we This is one of those bait & switch dealerships you should avoid at all costs. They lied to us about getting 12 free oil changes (we found out when we showed up for our first oil change that we received zero, despite the salesman telling us otherwise). They had us sign the paperwork to buy the vehicle so they would meet their monthly quota, but then wouldn't let us take the vehicle that night because there was a second person on the cashiers check who was not physically present. As cash buyers it still took over 2 hours just to get this done, only to not take the vehicle home. Tracey was a nightmare to deal with who couldn't give us a straight answer on anything, their finance manager was AWFUL. They ended up having us drive our "dangerous" vehicle (their words) home that night despite having signed the purchase agreement. A tire went flat 6 days after purchasing, to which they charged us $55 to seal it (brand new tire was $70 on tirerack). I was sent a survey, to which I answered everything honestly. I then received several scathing communications from their sales manager accusing me of all sorts of dishonesty. We now drive 20 minutes further away to go to a different dealer for recall work etc., I wouldn't go back here if they gave me a free vehicle! Ok, not quite true, but short of a free car, nothing would get me to this dealership again. More

Test drive I appreciate great customer service and knowledge of both your products and the competition. Tony was able to answer questions about the vehicles I a I appreciate great customer service and knowledge of both your products and the competition. Tony was able to answer questions about the vehicles I am considering. While this visit didn't end up with a purchase, I will be back when I am closer to my decision time. More

New brake pads/rotars Quick friendly service. Price is average for dealership. But service is great. That is the only reason I keep coming back here instead of going to a c Quick friendly service. Price is average for dealership. But service is great. That is the only reason I keep coming back here instead of going to a cheap auto body shop. I like the inspection checklist as well. More

Very good. Chris was very polite. Nice clean facility. Happy with service provided. I did think the labor charges for changing bulbs was very outrageous so I Chris was very polite. Nice clean facility. Happy with service provided. I did think the labor charges for changing bulbs was very outrageous so I did not choose to have it done there. An auto parts store put them in for me for nothing but parts. A total of $14.00, so $32.95 per changing bulbs was ridiculous. More

2017 Hyundai Tucson Love my new Hyundai Tucson and you guys all seem very friendly and very knowledgeable I am very pleased with my purchase plan to have it serviced at y Love my new Hyundai Tucson and you guys all seem very friendly and very knowledgeable I am very pleased with my purchase plan to have it serviced at your dealership More

Incorrect information I recently purchased a 2014 Santa Fe Sport and really do like the vehicle. I wanted to add a hitch on the SUV and was told by the salesman that U-Hau I recently purchased a 2014 Santa Fe Sport and really do like the vehicle. I wanted to add a hitch on the SUV and was told by the salesman that U-Haul would be cheaper than through the dealer. U-Haul couldn't install the hitch due to some sensors on the back of the vehicle and I needed one put on fast. I spoke with the General Manager, Alex Irlin about my issue and asked if they could honor the price from U-Haul and he refused and told me it would cost over $700 at their cost, which is funny because when I called their Parts and Service Dept, I was quoted $699 retail. I ended our conversation feeling very unappreciated as a recent customer and once the sale was complete, I didn't matter anymore. More

Love this Dealership 😍 I have been a customer since 2006, they make you feel like family and work hard to make sure you are satisfied when you walk out the door. I truly lov I have been a customer since 2006, they make you feel like family and work hard to make sure you are satisfied when you walk out the door. I truly love this dealership. More

Sales Manager Unprofessional In the process of negotiations, I decided we couldn't agree on a deal so I stood up to walk away, I did not say anything, I did not make a scene, cuss In the process of negotiations, I decided we couldn't agree on a deal so I stood up to walk away, I did not say anything, I did not make a scene, cuss or scream. I simply stood up and walked away, when the sales manager told me to "Calm Down". He was definitely wanted me to know he was in charge.He showed no respect for me the customer. I was treated very poorly by the sales manager. I cannot imagine how he would have treated me if I was female by myself. Please note.... The rest of the staff was outstanding. More

My 2017 Hyundai Sonata Limited Purchase !!!!!!!!!!!!!!!!!!!!!!Great Dealers and Nice Professional Staff. Also Great Deals on New Vehicles, let you take your time and not rush you into someth !!!!!!!!!!!!!!!!!!!!!!Great Dealers and Nice Professional Staff. Also Great Deals on New Vehicles, let you take your time and not rush you into something you don't want, or gonna regret later. Give them a try and see what you like!!!!!!!!!!!!!!!!!!! More

new Car We had a very nice experience in our recent new car purchase at Luther Bloomington Hyundai. Our salesman Andy Jones did an excellent job and was able We had a very nice experience in our recent new car purchase at Luther Bloomington Hyundai. Our salesman Andy Jones did an excellent job and was able to answer all of our questions. We were very happy with the fair price for the new Hyundai that we purchased. We will do business with them again. More