Luther Bloomington Hyundai

Tracy DeBruzzi is the BEST Living in Chicago and trying to help our newlywed son and daughter in law find a car in Minnesota. Made one phone call to Luther and Tracy and our pro Living in Chicago and trying to help our newlywed son and daughter in law find a car in Minnesota. Made one phone call to Luther and Tracy and our problems were solved. Treated our family like they were their family! Our son left with a wonderful car, within their budget and feeling respected and treated better than fair. Thank you Tracy for taking care of our family! You are the best! More

Great service. Great techs. The shop is clean. The people who work there are friendly and very helpful. The work was on time. The part was delivered on time. My wife was very ple The shop is clean. The people who work there are friendly and very helpful. The work was on time. The part was delivered on time. My wife was very pleased. More

Good Experience! 3rd vehicle my family has purchased from this dealership, all good experiences. I wanted to buy a great used Santa Fe at this time because of changes 3rd vehicle my family has purchased from this dealership, all good experiences. I wanted to buy a great used Santa Fe at this time because of changes in our lives, they had a Santa Fe that was as close to perfect as anyone can expect., More

Returned just to work with Brandon This is the 2nd car I have purchased from here and while I have 2 other dealerships that are closer to my home and more convenient to get to- I return This is the 2nd car I have purchased from here and while I have 2 other dealerships that are closer to my home and more convenient to get to- I returned to this dealership to work with Brandon Zimmerman. Great to work with and makes it an easy comfortable experience. More

Service Center: Untruthful Don't stand behind their word My 2011 Sonata had an engine explode several months ago and the dealer replaced it under recall. I asked if they put new spark plugs in the motor as My 2011 Sonata had an engine explode several months ago and the dealer replaced it under recall. I asked if they put new spark plugs in the motor as it was compromised when the connecting rod shot out of the block. I was told that yes, new plugs are included with the new motor over the phone by the service representative. Fast forward to last Friday when a fuel injector went out and needed replaced. I was told I need to get new spark plugs. I told the representative no, you put new ones in several months ago with the new motor. The represented said no we did not. They referred me to the service manager. The service manager said she would put new ones in for $88 (so free labor). I said I need to talk to her supervisor or Hyundai because I was told new ones were put in. She said her supervisor cannot be contacted and that I need to call consumer affairs this is all they are going to do for me. I told her I will get new plugs somewhere else, don't care about the money, it is just that I was lied to and you are not even willing to make the situation right over $88. I also promised to leave feedback on the internet as I am doing now. I liked Luther and Hyundai until now, even after my engine failed on a busy interstate. I cannot believe you cannot talk to a service manager's supervisor or to Hyundai. I also cannot believe that Luther corporate does not have a phone number, I had to write a message on their website. My advise if you go here: Be cautious and get everything said by them in writing. Don't take anyone's word over the phone especially. Dave, who I worked with was nice and fair-he referred me to his manager, this is where the frustration occurred. Also watch their free many point inspections, they don't do them. I was told three weeks before this event on last Friday when I had a starter repaired that all my lights were inspected and are functional. I told Jamie, no they are not, I know this and I showed him that a fog light was out. Not a big deal, just another example of them not doing work that they say they did. More

Great Experience Overall I didn't have to fight too much to get the price I wanted- It was an enjoyable experience. It's good to know some dealerships can still be ha Overall I didn't have to fight too much to get the price I wanted- It was an enjoyable experience. It's good to know some dealerships can still be haggled with rather the the no haggle/no hassle stuff most push on you- luther never has. :) Thanks! More

Another happy appointment Got my oil changed and had the basics checked again - no problem found - I'm happy. I noticed that all of the long time Service staff have moved on Got my oil changed and had the basics checked again - no problem found - I'm happy. I noticed that all of the long time Service staff have moved on, am wondering why. More

Prompt - Professional - excellent work.. and on time! I gave this a top rating because from the time I drove into the service area I got immediate attention...then Jamie, who is a yewel, friendly, polite, I gave this a top rating because from the time I drove into the service area I got immediate attention...then Jamie, who is a yewel, friendly, polite, courteous, explains everything in detail... tells you when job will be done and it was, right on time.....and I got a clean car back. What more can I ask. it is always a pkleasant experience when I drive into Rudy Luther service area ...and by the way, that is where i purchased the car. More

Friendly thorough and dedicated service every time! Nancy and Jamie have helped me a few times and they always go out of there way to show how much they appreciate my business. Very sincere and caring! Nancy and Jamie have helped me a few times and they always go out of there way to show how much they appreciate my business. Very sincere and caring! More

Service repair Carleen did an outstanding job with keeping me up to date on the progress of the repair and explaining what the problem was. She also resolved an addi Carleen did an outstanding job with keeping me up to date on the progress of the repair and explaining what the problem was. She also resolved an additional issue that showed the high level of customer service that this dealership provides. Great Job!!!! More