Luther Bloomington Hyundai

Amazing Austin was extremely helpful, patient and understanding. He listened to my frustration about the car I bought. Excellent people skills. Jamie al Austin was extremely helpful, patient and understanding. He listened to my frustration about the car I bought. Excellent people skills. Jamie also was very efficient and good. I definitely would recommend this place to anyone who needed their car worked on. More

Friendly service with good communication I recently had a service appointment for an oil change, and they checked for any needed service. I added on the 7,500 mile brake check, new wipers, an I recently had a service appointment for an oil change, and they checked for any needed service. I added on the 7,500 mile brake check, new wipers, and new cabin air filter. They also took care of a recall software update I hadn’t known about, saving me a trip. More

Thorough and time-conscious Jamie and Austin were great! Jamie explained everything they were doing to figure out why my blind-spot detection isn't working and kept to the time h Jamie and Austin were great! Jamie explained everything they were doing to figure out why my blind-spot detection isn't working and kept to the time he promised my car would be ready. Austin was thorough but still serviced my car quickly. More

Kind, transparent, and very personable The atmosphere is very welcoming and every employee is knowledgeable and willing to meet your needs. They were willing to listen and answer all of my The atmosphere is very welcoming and every employee is knowledgeable and willing to meet your needs. They were willing to listen and answer all of my questions in a professional manner. More

Great service I went online and this dealership was so wonderful. Would go again and recommend them for help and wonderful service. The only problem was my decisi I went online and this dealership was so wonderful. Would go again and recommend them for help and wonderful service. The only problem was my decision and with their help I made that decision. More

Purchase experience. We were impressed with Brandon who was very helpful, informative and friendly. He was leaving the following day and Josh took over and completed the We were impressed with Brandon who was very helpful, informative and friendly. He was leaving the following day and Josh took over and completed the sale of our Hyundai Santa Fe. Josh was very helpful and friendly also but was very apologetic for the long wait we had for finance office. We would recommend both Josh and Brandon to others interested in checking Luther Hyundai. Our visit with the finance office was less than inviting. The man who came out to get us was apologetic for the long wait and was friendly. However, Luke could use some customer service direction. He was very curt and abrupt. His response to Josh when he came in to ask a question was very dismissive which we found disconcerting. He knew his materials very well but was not very adept at presenting them. For the most part it was a very good experience. More

Great service we are happy 9 Great service we are glad you helped us we had our backs to the wall and your staff came through as they say a a happy wife happy life happy vet the Great service we are glad you helped us we had our backs to the wall and your staff came through as they say a a happy wife happy life happy vet the you can get More

Routine maintenance The oil change went great. Working with the people at Luther has always been wonderful. From making the appointment to getting the work done. I hav The oil change went great. Working with the people at Luther has always been wonderful. From making the appointment to getting the work done. I have all of my work done here. More

Respectful and amazing customer service. I knew exactly what I wanted in a vehicle and quality of service I expected. Nate and the team delivered that. Extremely happy with the entire proce I knew exactly what I wanted in a vehicle and quality of service I expected. Nate and the team delivered that. Extremely happy with the entire process and LOVE my 2019 Tucson Ultimate! Thank you Nate! More

Constructive criticism Improvement Needed: 1. Fix problems correctly the first time. 2. Pay attention to the details. 3. Be able to hear the criticism without getting d Improvement Needed: 1. Fix problems correctly the first time. 2. Pay attention to the details. 3. Be able to hear the criticism without getting defensive 4. Take responsibility for errors and be direct. 5. Maintain eye contact even when your customer may not be happy. 6. Apologize when you make an error, do not get defensive More