Luther Bloomington Acura Subaru

This is my thrid Acura I've purchased or leased and every time you make the process as pain free as possible. Also I've enjoyed the quality of the product, which improves every year. time you make the process as pain free as possible. Also I've enjoyed the quality of the product, which improves every year. More

I have nothing but good things to say about Bloomington Acura/Subaru. I have purchased 4 cars from this dealer, 2 Subaru Outbacks, 1 Acura TL, and a Subaru Forester. For each new purchase the negotiation Acura/Subaru. I have purchased 4 cars from this dealer, 2 Subaru Outbacks, 1 Acura TL, and a Subaru Forester. For each new purchase the negotiation was fair and reasonable. I would classify the process as "no haggle." However, in each case I was prepared with dealer costs from Consumer Reports. The most recent purchase, the Forester, was made through the Costco program where I was shown the dealer price and cost sheet and was charged $250 over dealer cost (also verified with Consumer Reports). Both TJ and Trish were courteous and returned calles promptly. Both avoided the high pressure tactics common among other dealerships. Although I was offerred the usual add on warranties and post sale options when I declined the subject was promptly dropped. Neither salesperson was offended when it was clear that I was comparing prices and shopping for the best deal. I've read some bad reviews, but perhaps those persons just don't know how to talk respectfully with sales people and created a hostile atmosphere themselves. When I encounter a hostile sales environment at a car dealer I simply walk out. There are lots of alternatives. Service at Bloomington Acura/Subaru is great, although a bit pricey. All my new cars receive dealer service for major mileage points out until about 100k miles. I pay more, but I also am confident of the work done. I perform my own oil changes and minor service repairs. When my cars reach 100K miles and are well out of warranty I use cheaper sources that I trust. With Bloomington Acura/Subaru diagnosis are usually correct, the work is always done on time, there are evening service hours, and I've even received a loaner vehicle for an Acura factory recall repair that took a few days. A nice new Acura TSX, not dirty older car. The service techs explain the work to be done and even allow me to perform the minor parts of a significant repair milestone myself, deducting the items I perform from the bill. There have been a couple of occassions where a Subaru had a "check engine" light that was difficult to diagnose (pollution control sensor issues), and I could have been charged for the diagnosis but was not as there was not a clear indication of what was wrong. I thought that was generous. You may read other reviews that criticize both the new car buying process and the service, but frankly I think these people are cranks. The worst I can say is that they are a bit more expensive than usual. But the product and the services are great. More

This is the third car we've bought here. Their web site is a great starting point, the inventory is easy to use and gives a good idea of what's available. It's much better than other local dealers where y is a great starting point, the inventory is easy to use and gives a good idea of what's available. It's much better than other local dealers where you can't see the options on a vehicle. Tony provided the right amount of support and information. We never felt pressured and he was very helpful through the whole process. The price was right! Including the value of a 10 year old Outback that we traded in. The only area for improvement is the financing process. It just took too long considering we did an online application a day ahead. It should have been more of 'sign here and thank you very much'. More

My family has owned Acura's for over 10 years and we have continually had the best experience working with the Sales and Service staff at Bloomington Acura Subaru. I would highly recommend if you are purcha continually had the best experience working with the Sales and Service staff at Bloomington Acura Subaru. I would highly recommend if you are purchasing a new vehicle to work with Trish Clancy. She is very patient and takes the time to help you discover the best vehicle to meet the needs of you and your family. Overall, whether you are purchasing a new vehicle or servicing an existing one- this is the place to go. They actually care about satisfying their customers and ensuring each and everyone has a great customer experience! More

We have two Subarus - both usually serviced here. The We have two Subarus - both usually serviced here. The more minor issue is that one of them has a grinding sound when turning right - it has been lo We have two Subarus - both usually serviced here. The more minor issue is that one of them has a grinding sound when turning right - it has been looked at three times and each time we're told "it's nothing" or "we couldn't hear anything" (when it is clearly audible). The more major one is the other car. We took it in for service and had them look at the right front wheel. We were told the hub was bent and it would be $800 (for the hub and bearing). We asked what could happen if it was left unrepaired and were told "likely lower fuel economy and maybe increased tire wear" (and that's it). Less than 3 weeks later (est <200 miles later), we had to take the car back and are told the hub was coming apart (very dangerous) and that it had damaged the axle, rotor, and ABS sensor (now ~$2000 in repairs). I know strange things happen but given the extremely short time and miles, this was a completely unacceptable outcome (absolutely no mention that the bent hub could be dangerous or that it could lead to other major damage). More

Worked with Paul in sales Some on the phone and some in on line . He was great to work with no pressure Ordered the outback we wanted and got it in 30 days.This is our second outback we bought from Bloomin on line . He was great to work with no pressure Ordered the outback we wanted and got it in 30 days.This is our second outback we bought from Bloomington Subaru. I go back for my oil changes as i know it will be done right. More

Eddie is a good guy to buy from he is very thorough and helpful. I like the fact that the dealership is close to where we live. It is a good place to bye from even if you have to negotiate your best deal, helpful. I like the fact that the dealership is close to where we live. It is a good place to bye from even if you have to negotiate your best deal, this is not a best price marked on the windshield type dealership. We are return customers. More

I would recommend my sales consultant, Jeff Koelmel. All of my dealings with Jeff from the first phone call to the last wave as I pulled out of the parking lot at 6 PM were handled with courtesy and respect of my dealings with Jeff from the first phone call to the last wave as I pulled out of the parking lot at 6 PM were handled with courtesy and respect. I had test driven many vehicles, including Subarus, at other dealerships before I was referred to Jeff through the Costco program. Even though there were other vehicles that had appeal, I couldn't imagine buying a vehicle from any of those dealerships. Jeff didn't try to "process" me through some predetermined buying pattern. He listened,he heard and he tailored the experience to my needs...not vice versa. The test drive with Jeff was exceptional as he selected a route and opportunities to test and demonstrate the Outback's exceptional handling. It was not the usual "the wheels turn, it goes, it stops, what color and how many dealer added options can I sell you" I had previously experienced. Jeff demonstrated a level of knowledge, courtesy and professionalism that made me want to buy this vehicle from him. While I hope to drive my Outback for many years, if I were looking for another Subaru or Acura in the future I would go to Jeff and Bloomington Acura Subaru first. More

Peter listened to my concerns and put me at ease. I was not pressured to make a decision before I was ready. When I am buying a car, I am looking for the whole package-the knowledgeable sales person, the not pressured to make a decision before I was ready. When I am buying a car, I am looking for the whole package-the knowledgeable sales person, the professional attitude and the service department. My overall buying process was handled very professionally and fair. More

I had a very positive experience buying a Subaru Legacy. I test drove the vehicle at 1 dealership and had them appraise my trade-in and give me their best price. I went online and selected 3 dealerships for I test drove the vehicle at 1 dealership and had them appraise my trade-in and give me their best price. I went online and selected 3 dealerships for Internet pricing. All dealerships were basically the same price for the car but Bloomington Subaru gave me the best value by far on my trade-in. My sales person Jeff was fun to work with and made the buying experiencing a positive. He explained all the warranty information, covered pertinent information in the owners manual, and made sure all my questions were answered. I financed the car on-site and it was a breeze. Jeff then brought me to the car and showed me where everything was at on the dash and explained to me how everything worked. He made sure I was comfortable setting up blue tooth, radio etc.... I will definitely give Bloomington Subaru another opportunity to earn my business. More