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Lute Riley Honda - Service Center

Richardson, TX

4.9
1,845 Reviews

1,845 Reviews of Lute Riley Honda - Service Center

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July 09, 2022

Customer and Service Representative personnel are respectful and for the past two years I never had an issue with billing or maintenance related issues. More

by TM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annel Mercado
Jul 12, 2022 -

Lute Riley Honda responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon!

July 09, 2022

The service personnel were great. They did what I requested and gave me an estimated completion time which they met. Great service. More

by donna-mk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Wasshausen, Richard Mattes
Jul 12, 2022 -

Lute Riley Honda responded

Hello Donna-mk, thank you; we appreciate your feedback!

July 08, 2022

Muy buen servicio y muy buena atención de parte de los s empleados todo muy bien More

by Gabino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 12, 2022 -

Lute Riley Honda responded

Hello Gabino, thank you; we appreciate your feedback!

July 08, 2022

The advisors and mechanics were working tirelessly on a very hot summer afternoon. They kept cars moving thru bays as quickly as possible. More

by jw83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mason - excellent
Jul 08, 2022 -

Lute Riley Honda responded

Hi! We're so happy we were able to help you out! We hope to see you soon!

July 08, 2022

I have worked with Melissa for years and keep coming back because of her excellent service. She does a great job of answering questions and give you the facts about your car. More

by hhogg29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Johnson
Jul 12, 2022 -

Lute Riley Honda responded

We appreciate your positive review about your recent experience with us!

July 07, 2022

The dealership made me feel valued and the service is always on point when returned to me. More

by Ronnie B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Zouhby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Lute Riley Honda responded

Ronnie B, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lute Riley Honda.

July 06, 2022

Excellent professional appropriate customer service with excellent timing to get my vehicle inspected and cared for appropriately. Love the staff in all areas! More

by oarivers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Topcu, Emily Stolfa
Jul 07, 2022 -

Lute Riley Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 06, 2022

Went for a oil change ended up taking almost 3 hours. They were busy and I was told there would be a 2 1/2 wait so I expected to be there for a while. My only issue is this is the 3rd time after leaving More

by Kuykendallchase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle kaneli
Jul 08, 2022 -

Lute Riley Honda responded

It is disappointing for us to hear that your experience was anything less than great. If you are willing to give us another chance, please reach out to us at (855) 984-2917 to speak to our manager directly.

July 05, 2022

Always professional and courteous service. Would not take my car elsewhere for service thank you! Yea More

by Audrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Reyes-Estrada
Jul 07, 2022 -

Lute Riley Honda responded

Audrey, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Lute Riley Honda

July 03, 2022

You guys are awesome and thank you so much for the service my Honda. I really appreciate it. More

by tiffryu09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Weiss
Jul 07, 2022 -

Lute Riley Honda responded

We're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!

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