Lute Riley Honda - Service Center

Stopped by on a Saturday with a dead battery. Was greeted immediately by Bobby. Quick testing on the battery by Roderick confirmed it was dead. Battery was still under warranty but there weren't Was greeted immediately by Bobby. Quick testing on the battery by Roderick confirmed it was dead. Battery was still under warranty but there weren't any in stock. Bobby was so amazing to call around to other dealers to find a battery for me. I headed over to Rusty Wallis and found that the battery was in stock but I would have to pay $250 as the warranty could only be honored at Lute Riley. While waiting for the service to be done - I had to have a battery - I reconnected with Bobby asking for his clarification on the battery warranty. He very quickly had a manager call the manager at Rusty Wallis and the battery was honored under the warranty. My experiences with Lute Riley have always been exceptional and Bobby went above and beyond for me this day. I appreciate the managers at both locations for working this out for me as well. My service advisor, Marcus, at Rusty Wallis was so great as well! He kept me informed during this process as well and I so appreciate the communication between all to get me back up and running! More

I was impressed with the personal and their explanation what they had to do to fix my car. what they had to do to fix my car. More

Everyone I spoke with was wonderful! I had a few questions upon my arrival and they were able to provide me with the information I needed. I had a few questions upon my arrival and they were able to provide me with the information I needed. More

My check emission system light came on during a vacation trip and the engine was running roughly. My service advisor, Melissa Johnson, was very courteous and knowledgeable. They quickly diagnosed the proble trip and the engine was running roughly. My service advisor, Melissa Johnson, was very courteous and knowledgeable. They quickly diagnosed the problem and replaced both valve pause pressure switches at a reasonable price. The car runs great now. More

My car was completed quicker than I expected and the cost came in below the quote. came in below the quote. More

Only a very busy Monday of Thanksgiving week, Michael explained there would be a wait. He timed it exactly, to the minute. Minimum anxiety. Maximum satisfaction. explained there would be a wait. He timed it exactly, to the minute. Minimum anxiety. Maximum satisfaction. More

Great service and didn’t charge me extra for items that were more expensive at other dealer’s service department were more expensive at other dealer’s service department More

My service advisor was Michael Mason and he was amazing as always. This was the second time he provide such excellent service. He kept me updated all the way and didn’t took much time to service my car. as always. This was the second time he provide such excellent service. He kept me updated all the way and didn’t took much time to service my car. More

Great service. Hope they finally fixed my radio which is a known issue. So far so good. Hope they finally fixed my radio which is a known issue. So far so good. More

Excellent vehicle service at a reasonable price. The waiting area is also very nice with complementary coffee / espresso. The waiting area is also very nice with complementary coffee / espresso. More