Lute Riley Honda - Service Center

Great service. Explains in detail for customer to make a decision. Doesn’t push customers to make a decision in hurry. Explains in detail for customer to make a decision. Doesn’t push customers to make a decision in hurry. More

Quick, knowledgeable, and friendly service. My service advisor, Shannon was very accommodating to my situation and was able to follow through to what he said about pricing and timing upon ch My service advisor, Shannon was very accommodating to my situation and was able to follow through to what he said about pricing and timing upon checking in. More

I was welcomed by a very polite gentleman, who asked what services I was there for to which I shared. He was accurate with the timeframe it would take to fulfill my request. I appreciate the care he took wit services I was there for to which I shared. He was accurate with the timeframe it would take to fulfill my request. I appreciate the care he took with my vehicle upon my arrival to the moment I completed the payment for the services. Thank you for being so professional and kind! More

Excellent dealership with excellent service. Service advisor kept me informed as to what I needed and length of time. Service advisor kept me informed as to what I needed and length of time. More

Hunter was the best advisor i have had in all of my years of servicing my Honda at Lute Riley, and that saying a lot. The service is always top notch and personalized. Service with a smile is the norm & it i of servicing my Honda at Lute Riley, and that saying a lot. The service is always top notch and personalized. Service with a smile is the norm & it is much appreciated!! More

Melissa does a great job identifying the problem & making sure it is ready when promised. It is comforting to be so reliant on her to care for us, Thank her for us sure it is ready when promised. It is comforting to be so reliant on her to care for us, Thank her for us More

So, my driver wheel was completely flat because I went over a sharp object. I took it to Honda because that’s where I always go . I purchased tire warranty there, when I purchased my car there. I drop it over a sharp object. I took it to Honda because that’s where I always go . I purchased tire warranty there, when I purchased my car there. I drop it off after hours and went the next day to pick it up. I looked over my tires and my front driver tire was replaced. But my passenger front tire has a bubble in it. Like super noticeable, I mentioned that’s not safe, and they know it wasn’t safe. So they file another claim on my tire, for my passenger side. But it got denied. I am like why did it get denied, Nick ( one of the managers) said cus it’s not leaking air, I am like that tire busted, that tire is going to be next. They are like yea, well they denied it and went about me purchasing a tire and they will wave labor. Hunter is the guy that filed my claim. I see Hunter talking to Nick, and they are going over something in the tablet about how I spoke to Hunter back in November when I came in for an oil change and Hunter mentioned a SMALL air bubble (now is much bigger ) at the time and I gladly told him I had tire warranty!(All 4 tires) He said they don’t cover tires unless the air is coming out. I am like, you literally told me it’s dangerous to drive my car like that but I have to wait until air comes out ? I remember the entire conversation we had that day, no claim was made, he was just advising me I need a new tire. I didn’t want to throw HUNTER under the bus for not taking care of me as a customer back in November because my tire warranty does cover air bubbles. I called my tire warranty company TODAY and they literally told me, if it’s dangerous, they would cover it. So when NICK had received this message, he had more of a dismissive attitude towards me. The reason my claim was getting denied was because Hunter said I hit a curb, which I didn’t. Air bubbles could be caused by potholes, debris, etc. He never asked what happened back in November either, just really adamant about me purchasing a tire and clearly I didn’t purchase tire warranty to replace tires, when it still has life. I feel like Hunter nor Nick advocated for me as a customer. I TRUSTED Honda’s service team, but they failed me, they let me drive off with a air bubble in my tire because they worded my claim incorrectly. They said I can come back on Tuesday, and file a new claim. They literally made me feel like I didn’t have a legitimate claim because of their LACK of knowledge,. Even if I filled the claim in November , it would of been covered. I feel like they didn’t have respect for my time, I was there for about 4 hours, over something that should of been taken care of and is still ongoing ….I felt like a dollar sign. I feel like they didn’t have integrity in this situation, where they knew the claim was filled incorrectly. More

I always received wonderful customer service when ever I come for any kind of car issues. come for any kind of car issues. More

Nice, courteous and efficient employees. Bobb kept me informed of the progress on my car. Bobb kept me informed of the progress on my car. More

Got my car in same day and only took an hour to fix my car. car. More