Lute Riley Honda - Service Center

I have used Lute Riley Honda for several years for maintenance and repairs. My most recent service advisor was Katie Wilson. She was always knowledgeable and helpful in advising me and explaining to maintenance and repairs. My most recent service advisor was Katie Wilson. She was always knowledgeable and helpful in advising me and explaining to me what my vehicle needed. She was easy to contact and always kept me informed as to the status of the work being done on my vehicle. I would highly recommend Lute Riley Honda to anyone. Phil Dunnet the Service and parts director was also good about staying in touch with me to ensure I was getting their usual good service. More

Excellent service. It made the experience fairly painless. Loui was great. Aaron did a great job explaining all the options I had but still managed to get me out of there in a reasonable amount of painless. Loui was great. Aaron did a great job explaining all the options I had but still managed to get me out of there in a reasonable amount of time. David was very helpful as well in making sure my needs were met. More

Very satisfied with the honesty conveyed and the quick responses. I have already recommended someone to him. Responsive to all questions. Did not seem like the stereotype car salesman. Sincerly very ap responses. I have already recommended someone to him. Responsive to all questions. Did not seem like the stereotype car salesman. Sincerly very appreciateive. Very knowledgeable I am hard to please! More

We had an appointment for warranty repair of power door lock. The sales rep told us we did not have an appoinmnet. Later the service mgr. decided we did. The rep was rude because the lock would not make lock. The sales rep told us we did not have an appoinmnet. Later the service mgr. decided we did. The rep was rude because the lock would not make the noise right away. The door lock was fixed but the rear passenger window was disconnected. Our experience was so bad that I would not recommend this dealer for service. More

My daughter took her car in for an appointment at 11:00 on Saturday March 27 for an oil change and to check why her auxiliary cord wasn't working. Mr. Cheek said he'd call her to let her know what they fou on Saturday March 27 for an oil change and to check why her auxiliary cord wasn't working. Mr. Cheek said he'd call her to let her know what they found. He didn't call, so my daughter called him. He said he was checking to see if the cord was covered under the extended warranty and call back in 30 minutes. He didn't. Katy called back and by now it's about 4:00. Mr. Cheek said, that the car was ready and that they'd have to work on the cord later. We went to pick up the car and in looking through the paper work, Mr. Cheek said, "Oh, you need an new air filter and one of the fluids needs changing. I should have called you to tell you that. Oh, well, you can have that done next time." To say the least we were very disappointed with the service and will NOT be returning to Lute Riley. We will be taking her car to Rusty Wallis where I have always had excellent service. More