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Lute Riley Honda - Service Center

Richardson, TX

4.9
1,845 Reviews

1,845 Reviews of Lute Riley Honda - Service Center

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January 18, 2017

The best! Great service! Mark Dailey (and everyone I encountered in the department) couldn't have been more courteous and attentive. Very pleased. I recommen More

by PGardner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Dailey
October 28, 2016

Bad mechanics....beware I took my 2002 Honda to the service department and asked them to fix the air conditioner and inspect the car. $3900 later my son and I arrive to pick More

by FoolishMom
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc was the service advisor... Jason Greathouse, Manager, took over
November 13, 2015

Dealership stealing Drop off a car for service at dealerships " Lute Riley in Richardson, Texas" for repair and got stealing personal stuff inside after they done service More

by Car123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Director service
May 09, 2015

Overpriced, rude staff! I was here for maybe three times in within a month, buying parts for my hondas. I remember when the first time they made buy 3 quarters or differentia More

by ragiovanni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy and Steven, parts department
May 20, 2014

Dishonest/Disreputable service department My Accord's engine overheated and I decided to have it totally rebuilt. I took it to Lute Riley and paid them several thousand dollars for the repair More

by gep2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service manager
October 23, 2013

On October 9, 2013, I bought my car in for Service at Luke Riley Honda, Richardson location. I was told over the phone by the service advisor that the problem was my serpentine belt and front left axle, More

by analynda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vincent Hudson
Nov 12, 2013 -

Lute Riley Honda responded

We appreciate you taking the time to bring this to our attention. We're sorry to hear you about your various issues with our service department. We pride ourselves on customer service, which includes maintaing an informed staff so this is troubling to hear. We would never condone a member of our team purposefully misleading a customer into getting a service they didn't require. You are also right in that we should have been more diligent in getting back to you. After I spoke with you on Friday I thought we had resolved the issue because you said everything was taken care of. Please let me know what I can do to help. I look forward to hearing from you. --------------------------------------------------------------------------------

September 14, 2013

First time at a dealer for service in quite awhile. Was so pleased and amazed. Cust Serv was excellent. I will definitely be using this dealership in the future. More

by texasred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Davis, Service writer
November 05, 2011

Very happy with the service. I was able to drop the car early in the morning and use the free shuttle to go to work. People were really friendly. Last but not least the price is very competitive (especiall More

by cavoinne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Spade
July 06, 2011

Alex is AWESOME! My mom has known him for a while so I too go get my car serviced by his team. He is always friendly, and he really cares about his customers. More

by nicawali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Medina
May 22, 2011

I'm a long-time customer of the Lute Riley Service Dept. My comments: Christine Phan is great! Really cared; timely responded to inquiries; professional attitude; no b.s.; gave me a break on pricing and r More

by kbroodo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Phan
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