Lute Riley Honda - Service Center

Always friendly I came in on a Saturday afternoon to get an inspection. They were friendly and helpful. I was in and out in minutes. They were very fast and took c I came in on a Saturday afternoon to get an inspection. They were friendly and helpful. I was in and out in minutes. They were very fast and took care of me. They always provide excellent service. More

Best Customer Service My family is so grateful to have Tim D at Lute Honda. Having a frustrating experience for the car problems doesn't affect us for his delightful atti My family is so grateful to have Tim D at Lute Honda. Having a frustrating experience for the car problems doesn't affect us for his delightful attitude and good communication with any small details to us. We will not stay at Lute Honda if he was not there. He is definitely valuable person here. It is hard to find the person who is honest and trusted. More

Excellent, quick service I had received a recall notice from Honda regarding a potential battery problem, so I took my Accord to Lute Riley Honda yesterday. The servicemen got I had received a recall notice from Honda regarding a potential battery problem, so I took my Accord to Lute Riley Honda yesterday. The servicemen got with me immediately, were friendly, they told me exactly what they would be checking on, and told me about how long the work would take. Although they offered me a shuttle ride home, I opted to wait in their customer lobby. Everybody in the building was friendly; unlike other dealerships where I've been in the past, no sales person jumped on me about buying another car. The service guy, William Watson, was excellent, had estimated the work might take 3 hours or so, but the car was ready in less than two hours, washed and done. As a bonus, they even solved a technology problem I'd been unable to fix myself. This dealership stands out as the tops over every other place I'm been to in over 50 years of car shopping and service! More

was problem with service but "Jason" Fixed later I took my car to the Lute Riley Honda yesterday because there was a recall on my vehicle for the Battery sensor replacement. There was no issue on my I took my car to the Lute Riley Honda yesterday because there was a recall on my vehicle for the Battery sensor replacement. There was no issue on my car but since there was a recall and it was safety concern I went there just to fix this. After 4hrs., I got a call from them and they told me my battery needs to be replaced but I told them not to replace but just to fix whatever the recall was it since I didn’t have any issue. When I went to them to pick up the car the engine was already started and I just drive but when I get off from there and stop at my home I realized they killed by battery because I am not able to start my car again. When I talked to them about this issue, they just don’t want to admit that the car was not like that before. And they only said that they found the battery was dead. I have driven this car every day from home-office-home without any issue. After all this happened, I got a call from Jason, from Service department yesterday. He talked really nice to me and ready to fix the problem by replacing the battery regardless of whatever happen and he also mentioned that that wouldn't be happened if he would knew that yesterday. Finally, there is always somebody nice and helpful and you will find that lately. More

Melissa Johnson is THE.BEST. : - ) Bought my CRV at Lute Riley several years ago and I won't take it anywhere else for what little service it needs. Service Advisor Melissa has earned m Bought my CRV at Lute Riley several years ago and I won't take it anywhere else for what little service it needs. Service Advisor Melissa has earned my respect and it's always a pleasure to see her. She goes above and beyond every time I'm there, More

Always enjoyable Every time I go to Honda in Richardson I am very pleased with the service. They are always very helpful and friendly. They make you feel like you ar Every time I go to Honda in Richardson I am very pleased with the service. They are always very helpful and friendly. They make you feel like you are a very important customer. They always take great care of my vehicle. More

I love Hondas and had a recent great experience @ Lute Riley I took my 2012 Honda in on 4/14/17 and couldn't have had a nicer experience at the Service Dept. My Service Adviser was Mark Dailey and he was great a I took my 2012 Honda in on 4/14/17 and couldn't have had a nicer experience at the Service Dept. My Service Adviser was Mark Dailey and he was great and really took the time to make sure he knew what my car needed for service and he was great after the service was done. I was very pleased with the experience and will continue to bring my car to Lute Riley Honda for service and when purchasing my next Honda. Thank you! More

Exceptional experiences and service I originally bought a 2011 CRZ in 2012 from a salesman by the name of Ricky Bobby and I could not have been happier with the very fair and affordable I originally bought a 2011 CRZ in 2012 from a salesman by the name of Ricky Bobby and I could not have been happier with the very fair and affordable deal he had made back then. The car has been incredibly dependable (as hondas usually are) until one day it would not start up and had to have it towed! I mistakenly had the car towed to the nearest dealership (Honda of Rockwall) to have it looked at! While I was there I saw a Honda Civic SI that instantly won my heart as I've always wanted one! Not knowing what was wrong with my car at the time (fearing it was the ima battery which Rockwall told me it was NOT covered under my 8 yr 100k warranty if that what it was) I ended up buying the SI. They reassured me that it was a certified Honda when I asked, as that is all that I buy, but found out the next day that the certified price of $799 was added on top of the sticker price, when all of my Certified Hondas in past purchases have always been included in that sticker price! Additionally they added another charge of $1595 for new tires, again which should have been included in that original Certified price! Further, they said I HAD to also buy the tire package (nitro) for another $199 and a windshield protection coverage for another $199!! I did not want either of those services but they told me I didn't have a choice!! The next day when I got a better look at the new purchase in day light I noticed the condition of the vehicle! It was a 2015 civic SI with 36,300 miles. All four rims were badly chewed up with huge chunks taken out in some places, the rear bumper was dull and had obviously been repainted very poorly, there was a hole in the leather casing around the stick shift, and the plastic door jam was broken as someone had obviously stepped on it and broke it! This car was NOT in good condition and definitely did NOT QUALIFY under the Certified Honda condition criteria! I immediately went back to the Rockwall dealership the next day and demanded to reverse the deal! The general sales manager refused to do so but understood my complaint and adjusted the price about $2000 due to the misrepresentation given, but at that point I hated the car due to the bad deal given overall! The next weekend I took the car to show Ricky Bobby at Lute Riley Honda and he agreed this car did not qualify based on the very fair condition of the car that it never should have been sold as a certified vehicle and that I should go back again as they should make the deal right! I did continue to contact them and finally after a week of fighting with many of them (also getting the owner involved) they finally reversed the deal! But before that, one of the sales guys tried to deter me by telling it WAS the IMA battery! I said I don't care at this point! The next day when I picked up my old car, I went to the guy in servicing ( the guy I gave the keys to have it looked at) He told me it was the REGULAR battery NOT the IMA! Another lie! I got the car home and drove my truck to Lute Riley the following weekend for the purchase of a regular battery! Oh also once the dealership agreed to reverse the deal they put the old/bad battery back in. LOL Anyway I got the new battery installed and have had no issues since! And for the record Lute Riley Honda confirmed that IF it was the IMA battery, it WOULD HAVE BEEN covered! So it has been lie after lie from Honda of Rockwall and Lute Riley helped me out on all levels yet again! Lesson Learned! I will NEVER EVER go to Honda of Rockwall for ANYTHING! And I will only go to Lute Riley Honda from now on! Further, I will only deal with Ricky Bobby as my salesman! I do have to mention other great employees at Lute Riley Honda as well. Jason Greathouse, Juan Rodriguez and Kanin Castillo in servicing. Jason has confirmed that my IMA battery was actually covered, Juan honored my free rotation coupon that was actually from Honda of Rockwall, and Kanin caught on that I purchased this car at this dealership in 2012 so he looked up my account and found that I never used my free oil change voucher when I first bought the car in 2012, so he honored that as well! So not only did I get wonderful customer service from all of the above Lute Riley employees but all services were done free of charge that day! I will NEVER go anywhere else for my Honda purchases other than LUTE RILEY HONDA!! They truly know how to treat New AND Existing customers! More

Takata recall maintenance I was given a 2 hr. time frame for the maintenance, we decided to wait & waited in the lounge, looked at the floor models, spoke to Marcus, our sal I was given a 2 hr. time frame for the maintenance, we decided to wait & waited in the lounge, looked at the floor models, spoke to Marcus, our sales associate. About 1.5 hrs. later, Phillip Arnold informed us that we were ready to go, both sets of airbag hardware were replaced, Great service, will continue to use this Service Center. More

Sales and service My car battery recently died and I had to have my car towed. I called Ahmad Zouhby in sales, where I got my car, at Lute Riley and he told me to bring My car battery recently died and I had to have my car towed. I called Ahmad Zouhby in sales, where I got my car, at Lute Riley and he told me to bring it there and had Jason Greathouse and Phillip Arnold in the service department take care of me. And that is exactly what they did. Not only did I get. New battery but they noticed my car was in need of an oil change and then they cleaned it as well. They took great care of me and I was in and out quickly. I highly recommend Ahmad for all your sales needs and Jason and Phillip for all your service needs. More