Lute Riley Honda - Service Center

Horrible DO NOT BUY A CAR FROM LUTE RILEY HONDA! I am VERY upset with all of the problems I have had with my 2016 Pilot since I purchased it from Lute Riley Ho DO NOT BUY A CAR FROM LUTE RILEY HONDA! I am VERY upset with all of the problems I have had with my 2016 Pilot since I purchased it from Lute Riley Honda. I am so upset that I feel I must share this with everyone I know so they do not get in this situation. Do not buy a car from Lute Riley Honda. After you finance your car and they get the money they forget about you. I have tried to get my Honda Pilot Fixed at least 5 times. The last time I had the Lute Riley Service Department attempt to fix my Pilot. They made me feel as if they were doing me a favor working on my Pilot. WE PURCHASED THE EXTENDED WARRANTY FROM LUTE RILEY. THEY SHOULD FIX IT AND NOT MAKE ME FEEL AS IF I AM BEGGING TO HAVE IT FIXED. They made money off the extended warranty. BTY, my Pilot is still not fixed. Some of the Problems I am having: The Infotainment system crashes and freezes. Sometimes it plays Bluetooth from phones not connected to it. The computer glitches. For example, shows 0 miles when it has a full tank, will not start, when started there is a light show for about five seconds they it starts. It also locked me in the car and would not let me out. I had to hit the manual unlock about 20 times. There is more, basically a gremlin in my electrical system. When the computer is acting crazy the Pilot runs very rough. The Gremlin causes the following; intermittently locking me in the car. Computer needing "rebooted" car running rough/losing horsepower on acceleration, stereo/Bluetooth not working. Just to name a few. More

lease don’t take any service other than oil change They offer you cheaper oil change($17 labor+28parts) online and then tell you in person that filters need to be replaced . They charge you $50 labor They offer you cheaper oil change($17 labor+28parts) online and then tell you in person that filters need to be replaced . They charge you $50 labor +$50 parts for changing engine air filter and cabin filter .... Trust me , watch youtube , it only takes 10 min to do that without any tool. $40 parts in auto zone ...Very shady! Please don’t do anything service other than oil change More

Very honest service I took my car to lute Riley thinking it had a wheel bearing issue. Philip Watson had the car checked and determined it was simply a tire noise issue. I took my car to lute Riley thinking it had a wheel bearing issue. Philip Watson had the car checked and determined it was simply a tire noise issue. They charged me nothing for a quick analysis. Thanks, Phillip! More

Thank you for an excellent services I really appreciated Jose Alvarenga for his professionalism and outstanding customer services during my oil change. He was very proactive and informat I really appreciated Jose Alvarenga for his professionalism and outstanding customer services during my oil change. He was very proactive and informative. Also he was such a gentleman, by walking me to my car and opening the door for me. I have never experience that kind of customer services.. Jose keep up the good work. Appreciate your services. More

Michael Mason my Service Adviser is a Super Star Although I bought my new 2018 Honda CRV at another dealer, I decided to try Lute Riley Honda for an unusual software problem that the the service per Although I bought my new 2018 Honda CRV at another dealer, I decided to try Lute Riley Honda for an unusual software problem that the the service personnel and mechanics had never seen before. They immediately began a dialog with Honda factory engineers - who where very interested in the situation. It didn't take long for the factory to authorize a full replacement of the system. Although it took two days until I received my car back they kept me in the loop the entire time, for the problem was unusual. The wait was worth it, for they kept me in the loop constantly - I always new what was going on. - so it was worth it. This effort involved numerous service representatives and I applaud them all. When I received my Honda back, it was spotless - showroom clean and ready to drive. All in all a great experience. Subsequently, I decided to have my normal oil change, tire rotation, etc., taken care of at Lute Riley Honda. My service adviser was Michael Mason, a young man who was extremely personable and yet professional. My car was taken care off in an expeditious manner, while I drank coffee and read the newspaper, and watched TV. When my car was ready, I was personally contacted by Michael Mason, and walked through the process of getting my car. All-in-all a most enjoyable experience. I will be taking my Honda back to Lute Riley Honda, on a regular basis. More

They are awesome English is my second language so they were really good and patient with me. Mr. Timothy dick was my service advisor and he did best for me and i’m ap English is my second language so they were really good and patient with me. Mr. Timothy dick was my service advisor and he did best for me and i’m appreciated of him. Thanks honda and thanks Lute Riley for this experience. More

Jason service manager very helpful I had a bad service experience woth lute Riley Honda, but my issues and bad experience was resolved by the service manager Jason. He was very helpful I had a bad service experience woth lute Riley Honda, but my issues and bad experience was resolved by the service manager Jason. He was very helpful and acknowledge all my issues. Was able to understand my concern and the bad experience, he was able to coache his employees accordingly and also in order to accommodate me offer to do it for your oil change. More

Standard Oil Change & Airbag Replacement Normally I go to the dealer where I bought my Pilot, but decided to try Lute Riley Honda which is closer to home. My Service Rep was TD (Tim Dick) an Normally I go to the dealer where I bought my Pilot, but decided to try Lute Riley Honda which is closer to home. My Service Rep was TD (Tim Dick) and he was very thorough explaining what was going to be done and how long it would take which determined that I decided to wait. I had a coupon but TD produced a coupon which provided better savings. He was very professional, congenial, and helpful. They did an oil change with tire rotation, a complimentary multi-point inspection and airbag replacement and it was completed within 2 hours. The waiting room offered 3 TV's, bottled water, coffee machine, donuts, and soft comfortable leather chairs. My car was hand-washed and ready for me. I would recommend TD highly. He made me feel very comfortable and in good hands. Thanks, TD, for a positive service visit. More

Outstanding service from Jason Greathouse Mr. Jason Greathouse is an exceptional service director! He truly helped me out with my vehicle, I cant say enough about how he went beyond the call t Mr. Jason Greathouse is an exceptional service director! He truly helped me out with my vehicle, I cant say enough about how he went beyond the call to figure out a solution for me. I cannot say enough about the staff here, they truly care and all about helping people out and fixing your car issues! I dont have a Honda but I certainly will go here for any maintenance and service needs from now on! Thank you so much Jason for fixing my window and restoring my faith in dealerships again! More

Brake replacement - 03-07-18 I needed new brakes. Phillip solved the problem with great customer service and professionalism. He explained other services I should pay attention t I needed new brakes. Phillip solved the problem with great customer service and professionalism. He explained other services I should pay attention to - and I will as soon as I find my next job, More