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Lute Riley Honda - Service Center

Richardson, TX

4.9
1,846 Reviews
Call Service Center (866) 799-4700

1,846 Reviews of Lute Riley Honda - Service Center

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March 31, 2023

Fast and professional service. Great communication and comfortable waiting area. I really like the express service option. More

by gerrytucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Apr 05, 2023 -

Lute Riley Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 31, 2023

Jay Peterson was on it from the start,kept me updated so I was in the mix ,even though my part was backorderedhe wS trying to find an alternate source, thank you Jay More

by Ironhorsejac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Peterson
Report | Print
Apr 05, 2023 -

Lute Riley Honda responded

Hi Ironhorsejac, thank you so much for your positive comments about Lute Riley Honda!

March 30, 2023

Michael in express was great! ! Helped me with all my insurance needs!! Would highly recommend. More

by Kerith.adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Apr 02, 2023 -

Lute Riley Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 30, 2023

Excellent, friendly customer service. Will return for all my Honda needs. Helpful employees throughout service visit. More

by Monster1.jbn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua C
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Apr 02, 2023 -

Lute Riley Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 29, 2023

I had no appointment, but received service immediately. Very courteous. Love the messaging process while they worked on my car. I came in for an oil change and battery check. They throughly checked out t More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know the name. A very nice young man
Report | Print
Apr 02, 2023 -

Lute Riley Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 29, 2023

Careless technicians and impolite staff. My oil life wasn't reset to 100%. The guy selling parts was rude More

by Thongvoabc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Cooper, Nadim Ahmed
Report | Print
Apr 01, 2023 -

Lute Riley Honda responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (855) 984-2917 so we can work towards a resolution. We look forward to hearing from you.

March 29, 2023

The service was great, y’all saw me the same day and it was serviced within the time he said More

by Mtaylor332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Okay?? Can’t remember name
Report | Print
Apr 01, 2023 -

Lute Riley Honda responded

Mtaylor332, thank you for your kind review; we are happy to pass along your comments to the team here at Lute Riley Honda!

Apr 01, 2023 -

Mtaylor332 responded

great service, thank you all for taking my car in the same day I asked! Great staff too.

March 29, 2023

Kyle Owen was quick to greet me and kept informed of my vehicle needs and parts availability. More

by JoeM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Owen
Report | Print
Mar 31, 2023 -

Lute Riley Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 28, 2023

Initially just oil change, but all fluids needed to be replaced. Complete service was accomplished within the original estimated 2 hour time. Total time was my main concern. Lute Riley has always deliver More

by David.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julissa Maravillo
Report | Print
Mar 30, 2023 -

Lute Riley Honda responded

David.b, thank you for your kind review; we are happy to pass along your comments to the team here at Lute Riley Honda!

March 28, 2023

Great Service by Service Department. Technician did a great work and fast service. I am very happy with that. More

by mp2678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Mar 30, 2023 -

Lute Riley Honda responded

Mp2678, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lute Riley Honda.

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