Lute Riley Honda

This is the absolute WORST dealership I have ever seen! I went in with cash ready to trade in my Tahoe for a used car. I had a decent amount of money to get a decent car without financing. I in no way wa I went in with cash ready to trade in my Tahoe for a used car. I had a decent amount of money to get a decent car without financing. I in no way wanted to finance anything. I wanted a Nissan, but thought the Honda dealer might have a used Nissan. There was one car I thought might be ok, so I took it for a test drive. While I was driving it, someone else asked for my keys and took my car to "examine" it. That was fine, except when I got back, my car was no where to be seen. I didn't like the car I had test drove, and decided to leave. They would not give me my keys back. I asked for OVER AN HOUR for my keys so I could leave. They kept grabbing different sales managers to come over and talk to me. They told me how they would work hard to get me a good deal. I kept trying to explain it didn't matter if they didn't have what I was looking for. I didn't want what they had in stock. Finally, the sales guy said "well why did you even come in here?" and tossed my keys across the table - which he had been holding this entire time! I stormed outside, only to find my car wasn't there. I went back inside asking where it was, and the sales guy said, "oh it's in the parking lot down the street." I started walking - down a major access road, 3 buildings down, in the cold and rain just to get my car. After a 25-30 minute walk, when I finally found my car, I noticed a HUGE sign that said "NO LUTE RILEY PARKING HERE!" So not only were they obnoxious, tried to hold me hostage, and guilt me into buying something I didn't want, then they parked my car a 20 minute walk down the road in an illegal parking lot where it could have been towed, and told me to go get it myself. Great customer service. More

Great customer services. great car buying experience. love my honda CRV. i have try a lot of differnt cars and different dealerships and this was the best of all. the salesperson was a great help and ex love my honda CRV. i have try a lot of differnt cars and different dealerships and this was the best of all. the salesperson was a great help and explain every thing about the CRV. it a great car and I'm so happy with it. More

I looked everywhere for a low mileage Accord coupe. I found the perfect car at Lute Riley. George was awesome in getting it certified and answering all my questions. Everything was so easy! I love my Acc found the perfect car at Lute Riley. George was awesome in getting it certified and answering all my questions. Everything was so easy! I love my Accord, and couldn't be happier about the price. I would recommend this dealer to anyone that wants a great car and a good price. More

The absolute worst car buying experience ever. I have been purchasing vehicles for over 20 years and this dealer by far was the worst. Yes I was a victim of the bait and switch trick, I got a quote over been purchasing vehicles for over 20 years and this dealer by far was the worst. Yes I was a victim of the bait and switch trick, I got a quote over the phone and when I got there the price was higher because of dealer add-ons. I drove 3 hours to find a goo deal, but it was a scam. I looked at other cars and decided I wanted a car at the right price, I found one on a Saturday and told them I wanted it, it was really late so I requested they call me on Monday to verify the price and the deal would be done. Monday comes around and no call, I decided to call and to my surprise they sold my car. They lowered the price and I chose another one. The financing agent was clueless on what she was doing, I didn't think buying a vehicle out of state was a big deal but she made it seem like it was something that had never been done. Finally at 10:00pm I thought I am finally done with this dealer, the salesman said he didn't have the user’s manual or the other key to the vehicle so I left with only one key. It took them 1 week to fed-ex me my key and book. I kept receiving phone calls about paperwork being wrong; they tried to charge me an extra $80 supposedly because financing messed up the numbers. I recently received a letter that I had been rejected for GAP Insurance, turns out the overcharged me and will credit back the financing company the difference. I would stay away from this dealer; they are inexperienced self minded individuals. I would definitely pay a little more for a car as long as I get good service. More

do not shop here!! they wanted 28,500 for a black 2008 ex-l 4cyl accord. the car only had a few options on it such as sunroof visor,trunk tray,wheel locks,lip spoiler, we ended up with the haggled price o ex-l 4cyl accord. the car only had a few options on it such as sunroof visor,trunk tray,wheel locks,lip spoiler, we ended up with the haggled price of 23,480 with the yearly detail package with when ever washing. not convent they say that you have to wait 2 hours to get it washed when they washed the car they added lots of swirls one year later when we had it detailed they left buffer marks all over the car and tried to prove us wrong and say all cars have swirls marks and that they are not removable (not true) so they re polished it only adding more swirls.the guy also kept speaking with the sails manger during the purchase. More

These people are just a bunch liars. They will give you These people are just a bunch liars. They will give you a quote over the phone and then you will never get the price they quoted you. Internet sales These people are just a bunch liars. They will give you a quote over the phone and then you will never get the price they quoted you. Internet sales team is a real joke. Also they load vehicles with bunch of overpriced, ugly looking accessories which they also try to add to the price and which makes it 1500-2500 more than a sticker price. Wheel locks that Honda sells for $65 (when you can find aftermarket for $25) in Lute Riley will cost you $295. Same factor you can apply to everything else they sell. Never will step into this place again!!! More

I went in to lease or buy a car with low monthly payments. The salesperson (J.T.) was impolite and said they can't give any numbers without running my credit check. When I told him that I did not ha payments. The salesperson (J.T.) was impolite and said they can't give any numbers without running my credit check. When I told him that I did not have any preference for color and wanted the cheapest car, he said that his computer would not show what's the cheapest car they have! Then he tried to sell me the cars that were on their lot and not what I wanted. After I told him my max. budget, he kept going in to talk to his sales manager and coming back with slightly better numbers every time but never coming close to what I could afford. All this wasted a lot of time. When I said that I already told him how much I could afford, he got irritaed and said that he had to talk to his general manager to get a special deal for me (as if they did a favor to me by doing their business). I told him that I have their best offer and I'll sleep over it, he got rude and pushy and called his sales manager. Both of them tried to show that they did so much for me and I should just take that deal to honor their effort. Anyways, I am not going back to them EVER again. More

When I went in to purchase a vehicle, I told AK, who I belive is the used car manager, what my budget was and what I wanted. He gave me a few options, but none of them fit what I needed. He kept pushing belive is the used car manager, what my budget was and what I wanted. He gave me a few options, but none of them fit what I needed. He kept pushing me to see cars that were way above my price range, and was extremely rude after I went and looked at cheaper vehicles on the lot, and told him which vehicle I wanted. He told me a price and my payments, but whe I got into the finance office, he had added 2k to the selling price, calling it dealer fees. I blew up on the finance person, Matt Noel, who did correct the situation, kudos to him, and I purchased the car I wanted. I WILL NOT PURCHASE AT LUTE RILEY AGAIN. More

WORST CAR DEALERSHIP EXPERIENCE EVER. With a chekc in hand, I recently drove from Fort Worth to Lute Rley Honda in search of the 2007 CR-V. I had been dealing with Alan Cooper on the phone and upon arriv hand, I recently drove from Fort Worth to Lute Rley Honda in search of the 2007 CR-V. I had been dealing with Alan Cooper on the phone and upon arrival he handed me off to another salesman. I told the salesman exactly what we wanted. They took my car keys for a trade-in appraisal, while we looked at a vehicle. The dealership did not have what we wanted,but they tried to high pressure us into buying what they had in stock. After bring me back an estimate on my vehicle trade-in of $1500 less than any other dealer offer I had received, I told them we would not be able to do business. They came up $500 more. This was a true insult. They abosrbed my time and after almost 2 hours of constant pressure I told them I just wanted my car keys so I could go. Alan Cooper then came over and tried to make me feel guilty for the time they spent on a vehicle that was not what I wanted. I had to tell them several times that I would just like my keys so I could go. He became angry and irritated after I demanded my car keys. He then had the nerve to call me on my drive home wanting to know what he could do to make the deal. I informed him that under NO circumstances would I ever deal with Lute Riley Honda. More

Brought car in to install security system, was promised rental for the day. Rental not given when we dropped it off so we waited for install to be finished. Finance Manager dragged his feet to respond to o rental for the day. Rental not given when we dropped it off so we waited for install to be finished. Finance Manager dragged his feet to respond to our request to cancel the 7yr/100k warranty we bought, had to repeatedly request/concact him. So far though, the service department hasn't done anything wrong to the car yet, especially when we had to replace the tranny(under warranty), it drove like it was brand new after replacement. More