Lute Riley Honda

I went to the dealership to buy 2013 Honda CR-V. First time when I went, I met Trevor Horton and had very pleasant experience. I wasn't well prepared and I did not research much when I went there first ti time when I went, I met Trevor Horton and had very pleasant experience. I wasn't well prepared and I did not research much when I went there first time. So, I came out without buying a vehicle. I took one week time to explore and research what exactly I needed. Following week, I went to another Honda dealership and I had pathetic experience. Very next day, I called Trevor and let him know what I want. When I went there, I was surprised to see that the car was ready for test drive with VIP appointment card hanging. I drove the vehicle and liked it. Then came the price negotiation. They were able to beat other dealers price and gave me an awesome deal. I immediately signed all the paperwork and finalized the deal same day. I would highly recommend this dealership and Trevor in particular for the professionalism and truthfulness that they showed to earn the business. More

This is the second car I've purchased from Lute Riley. I came in looking for a CR-V. I was asked if I had a salesman and said George W. He was on vacation and I was turned over to Richard Mattes. I quick came in looking for a CR-V. I was asked if I had a salesman and said George W. He was on vacation and I was turned over to Richard Mattes. I quickly determined the CR-V was too high for my mother to get into, so I turned my interest to the Accord. I first drove a 4cy. Accord. I liked it, but was coming out of a V-6 and wanted more oomph. I was prepared to pay cash. I ended up buying a n EX-L V-6 Accord. Richard wasn't pushy at all,which made a plesant buying experience. I have never bought a car feeling More

Went into the dealership with loan already lined up to look at a 09' Gmc Sierra. Before arriving I had told them this and the numbers I was needing to happen and they said that would be no problem to meet look at a 09' Gmc Sierra. Before arriving I had told them this and the numbers I was needing to happen and they said that would be no problem to meet. I went and test drove and sat down and got the numbers where I needed them, I had said ok all I need you to do is fax a purchase order to my bank so that my banker can finalize the loan and get a cashiers check cut. They refused to do that insisting they could close the loan from Chase in the dealership, that would have been fine if the rate and loan was matching the figures I had in the branch at Chase. I went ahead and let them run my credit and see if they could do anything better then the figures Chase was pulling up and they were no where near. I ended up walking that night and I was 30 minutes down the road and Jay called and told me to come back that the managers were gone and they would be able to match what I needed, it was 1030 at night and I said no I had to work early the next day and that if he was saying that I could come after work the next day, he said no it can only be within the next 4 minutes. I said no thanks, I like the truck but there are plenty of other trucks in the market and I can find somebody not so set on pushing finance when I already had the financing I wanted setup for me. The next day on my lunch break Jay calls back and said they would drop the price even more and I said that is fine and all I need you to do is fax a purchase order to Chase, they refused and said I had to be in the dealership, I did not want to drive back over there for a purchase order then have to go to the bank and back to the dealership. They insisted they could still close the loan through Chase at the dealership but the rate still was not matching what I already had at the branch. My banker had called them to and they still insisted they could close it there. They finally faxed the purchase order to the Chase branch at 5 on a Friday and it was wrong, 530 rolls around and the right one comes through. Closing a loan 30 minutes before Chase closed on a Friday was not an option. I was set to close the loan on Saturday morning and let the dealership know and they agreed and said they could not hold the truck. Saturday morning rolls around and I am at the bank closing the loan and Jay calls and asks when I will be there I said in about an hour and he said ok well see you when you get here. 30 Minutes later he calls and says hurry somebody is looking at the truck. Then after I get off the phone I get a text from him saying that I should have had my banker close the loan yesterday like he said. I finish at the bank and arrive at the dealership with the truck sitting in the same spot that I left it in from my test drive. They are telling me that the truck is sold, I ask to speak to a manager and was taken to a manager that was not present any of the times I was in the dealership and had no clue what was going on with my deal. They still insisted that the truck was sold. My banker called the dealership after that and asked for another manager and he hung up on him when they started talking. Then 5 minutes later I am informed that the person looking at the truck might not be interested anybody after I was standing in the lobby yelling at Jay. Then they came out and said that the guy backed out completely. I ended up getting a steal on the truck and am happy with my deal but what was supposed to make it easy on me by having my financing lined up turn into a nightmare. Everybody should think twice about dealing with Lute Riley Honda More

Everyone was great. My husband first spoke with someone on the phone and made sure finances were ok. We purchased a used car for our son and we didn't want any disappointing news. My son and husband visit on the phone and made sure finances were ok. We purchased a used car for our son and we didn't want any disappointing news. My son and husband visited the dealership the night before and didn’t see anything that made my son happy but when we returned the next morning there was a Honda Accord that he thought would be great. Saturday was a busy morning for Honda so we had a couple of different people helping us. A certain sales person looked just like Jason Stackhouse from Trueblood…LOL…just had to mention that, he was great with our son and took us to his car when all the paper work was over… Which brings me to the paper work….it was painless and went by so fast! We recently bought 2 new cars and in comparison this purchase was such a breeze. I would highly recommend this dealership! More

WOW !! Thats all I can say. Hassle FREE car buying experience. I just brought home a NEW 2012 EX HONDA CRV from this dealership. HARRISON DO & JAVED went above & beyond to get me the car I want. No di experience. I just brought home a NEW 2012 EX HONDA CRV from this dealership. HARRISON DO & JAVED went above & beyond to get me the car I want. No dirty sales tactics, straight to the point, not pushy. Dealing with HARRISON just thru phone & text messaging, and he gave me THE BEST price compare to other Honda dealerships within 40 miles of DFW area. Some dealers gave me lower price just to lure me in. But when I showed up at their door, they jacked the price and did not honor their offers. Harrison was busy with a customer when I went in, so he appointed JAVED to show me the car I want. There were 3 different colors of CRV that we were interested in. And they were located in 3 different lots within about 2 miles radius. JAVED patiently took us to all 3 locations to show the car. It took me & my wife about 40 minutes to decide the color we wanted. After that, Javed took us back to main office & complete the paper works with Harrison with the price we agreed upon on the phone (no more haggling & wasting time here). It took him just about 15 minutes to complete this process. Then he sent us to Jeremy in accounting/billing. JEREMY offered me an extended warranty just ONCE, and when I said No Thanks, he immediately proceed processing my payment, and finished in just 10 minutes! I'm happy with my new car & also the whole experience during this buying process. I HIGHLY recommended people to go to LUTE RILEY HONDA, especially dealing with HARRISON & JAVED. THANKS GUYS! YOU MADE MY MONEY WORTH SPENDING! More

First we call to see is a car is still available. The lady on the phone Rhonda says it is. We make our long trip to the dealership and not only is the car not on the lot...it is broken and in repair!!!! lady on the phone Rhonda says it is. We make our long trip to the dealership and not only is the car not on the lot...it is broken and in repair!!!! Then....I called to make a deal on a car on the lot that we test drove....spoke to them at 12, 4, 5 and again and again...but they sold to someone else!!! Although I offered to pay and they had my car! Worst sales manager and unethical sales. I was making a deal on a car, we live 2.5 hours away, but had test driven the vehicle. Said we would make deposit on car, our car was there for trade and no one would take my money. they sold the car to someone else although offering me a chance to put a deposit dowm to hold it but would never take my deposit. they said the other buyer had no restriction...ie car to trade, i told him i would buy with cash and sell my car later, he told me they sold it...I asked to speak to a manager several times and no would would speak to me. DONT USE DOYAL IN SELLS HE LIES and is UNETHICAL.... worst customer service EVER!!!!!! More

I actually came in to see the 2011 Honda Accords that were on the lot were going for. I liked the dealership because of some service we had done on our older Honda Accord. They were wonderful. Ahmad Zoub were on the lot were going for. I liked the dealership because of some service we had done on our older Honda Accord. They were wonderful. Ahmad Zouby was the salesman who showed me a vehicle I really like but it was sold the next day before we could get the downpayment on it. I had told him I was interested in a black on black Accord. Monday morning he called me around 9:00 a.m. to tell me there was a 2012 black on black Honda Accord there and had gone to the general manager to tell him what had happened Saturday morning. Ahmad was able to get the new 2o12 for a better price for me and a better deal that I would have gotten with the 2011 if it had of worked out. I really feel that Ahmad went above and beyond to help me get into this car. I really felt the dealership did a great job in making my experience a great one! Amanda in the accessory department was very helpful and explained the extra packages you could upgrade to. Jeremy in finance was very helpful in getting me the warranty that best suited me for the car. Everyone of these employees made me feel at home and cared that I got the best deal. This was my very 1st new car! Thanks to everyone at Lute Riley for making my experience a good one!!! Dianne DeRossett Wylie, Texas More

I had previously visited the LOute Riley Honda dealership looking for a used car. Brian Weiss was our salesperson and we test drove a used Accord and a Civic. Brian was very courteous and made sure all our q looking for a used car. Brian Weiss was our salesperson and we test drove a used Accord and a Civic. Brian was very courteous and made sure all our questions were answered. After comparing used car prices with new car prices we decided to go with a new Civic. We had our financing set up through our credit union which also had fleet pricing available for their members through various dealerships. After obtaining the best price I called Brian and he offered to match my best price. We went to the dealership and Brian had our black Civic ready for us when we got there. We test drove it and then signed the contract for our pre-arranged price. The finance manager also gave us a better finance rate than my credit union so overall we were very pleased. If you need a Honda ask for Brian Weiss. He is very professional and realy cared about his customers. More

I have purchased over 8 vehicles from Lute Riley and I will keep continuing to do business with Lute Riley because of real honest genuine people like Chris Ballard, Amin Kerum and Mulu. Everytime I walk i will keep continuing to do business with Lute Riley because of real honest genuine people like Chris Ballard, Amin Kerum and Mulu. Everytime I walk into the dealership I always receive the respect and warm invite from everyone. Most of the people there are very respectful and take the time to get to know about you and your family. The lady in the front desk is always smiling and very professional. She knows me by my first name because I trade in my cars every 1 to two years. I highly recommend Lute Riley to anyone that is looking to buy a new or used Honda. Please make sure to ask for Chris, Amin or Mulu. More

I came in Saturday to see about trading my HHR in on a more fuel efficient car. I worked with Marc Dupuy who showed me the Fit and The Civic. I fell in love with the Civic Coupe and Nabill was able to get more fuel efficient car. I worked with Marc Dupuy who showed me the Fit and The Civic. I fell in love with the Civic Coupe and Nabill was able to get me the financing I needed. I drove off the lot with my new car that afternoon. Nabill called me the following Wednesday to let me know there was a hiccup in the paperwork. I went in that afternoon, spoke with Nabill and realized with the hiccup fixed I would not be able to afford the vehicle I had fallen in love with. Nabill was able to arrange a compromise; as it was a mistake on the part of the dealership (and they admitted it and apologized....much appreciated and Rare in the car dealership industry!!) and we were able to compromise on a price I could afford. I was ready to get my trade in back but instead left with my Civic Coupe. I had an awesome experience at Lute Riley, everyone was welcoming and understanding of my situation. They listened to my needs and accommodated them perfectly. I recommend Lute Riley to everyone!!! Thank you for a great experience. More