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Lute Riley Honda
Richardson, TX
2,528 Reviews
Lute Riley Honda is a member of the Sonic Automotive Family. Located for over the last 20 years at 1331 N. Central Expressway in Richardson Texas. Sonic Automotive, Inc.
Lute Riley Honda in Richardson, TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,528 reviews
January 06, 2015
Honda CRV EX-l 2015 Best deal and Great experience I purchased my CRV EX-L 2015 on 31th DEC 2014 from here , and I am very satisfied with the deal and their friendly behavior . Naveen Kumar I purchased my CRV EX-L 2015 on 31th DEC 2014 from here , and I am very satisfied with the deal and their friendly behavior . Naveen Kumar More
by Naveen
Employees Worked With
Mark
December 18, 2014
Best Customer Service Just bought my new Honda CR-V!! I was so excited to go in and find a new car, and couldn't have done it without our long time friend Shawn Khan, Senio Just bought my new Honda CR-V!! I was so excited to go in and find a new car, and couldn't have done it without our long time friend Shawn Khan, Senior Salesman at Lute Riley Honda. He is always the first person my family calls when thinking of buying a new car, and that says something because this is the FIFTH car we've bought with him!! We never knew him before coming to this dealership but now he knows our whole family by all of our names and treats us with the absolute best service when we go there. Always has looked out for us over his own benefit. He makes buying cars even more fun! More
by Hina Ahmad
Employees Worked With
Shawn Khan
July 15, 2014
Great experience I purchased a 2011 Civic from Lute Riley Honda. Had a small issue with the battery about two weeks after and they still treated me like a new custome I purchased a 2011 Civic from Lute Riley Honda. Had a small issue with the battery about two weeks after and they still treated me like a new customer and handled the problem. Thanks for the great experience and I will be back in the future! More
by nonie.sharma
Employees Worked With
Anila
May 20, 2014
Dishonest/Disreputable service department My Accord's engine overheated and I decided to have it totally rebuilt. I took it to Lute Riley and paid them several thousand dollars for the repair My Accord's engine overheated and I decided to have it totally rebuilt. I took it to Lute Riley and paid them several thousand dollars for the repair, but after several years it has become increasingly obvious that either they didn't do the work and said they did (and this is what my other Honda mechanic tells me is the case) or else they did the rebuild poorly. Ever since the rebuild, I've gotten poor gas mileage, low power, stumbling/misfiring, and one of the plugs fouls repeatedly. The first time I took it back, the dealer told me I needed an (expensive) carburetor rebuild... which sounds bogus, because that wouldn't affect just one cylinder. But I let them do the work,and the car ran (again) sort of okay for about a year, and then I started getting the misfiring/stumbling again. One of the times I took it back, the mechanic even put on the service report that "this problem will recur." I took the car back and the dealer had it for MANY months and when I finally went back to pick it up, Lute Riley said they had fixed it, but (again) they basically just put a bandaid on it (and they even took out my battery, which had a warranty, and replaced it with a toy (motorcycle?-) sized battery with no warranty. I just want my car fixed, properly, the way I PAID THEM TO DO. I called them about this several months ago and discussed things with the dealer at length, and they promised to get back to me. Still nothing. I paid them to fix my car, properly. I want it fixed right, like I paid them to do. I don't think I'm being at all unreasonable about that. The dealer doesn't want to fix my car, and make it right. The service department at Lute Riley is disreputable, dishonest, and not at all trustworthy. BEWARE!!! Don't let them cheat or rip you off the way they did me...! More
by gep2
Employees Worked With
service manager
April 28, 2014
great experience Jerrell Boyd took me through entire process with ease and was most helpful. Terrific experience and painless! Highly recommend Jerrell and dealership. Jerrell Boyd took me through entire process with ease and was most helpful. Terrific experience and painless! Highly recommend Jerrell and dealership... love new Honda! More
by DougCanning
Employees Worked With
Jerrell Boyd
April 14, 2014
Excellent experience I went into the dealership assuming I would be ripped off. Lets face it, used car sales men don't have the most stellar reputation. My experience has I went into the dealership assuming I would be ripped off. Lets face it, used car sales men don't have the most stellar reputation. My experience has forever changed my impression of the car buying process. I was greated by the sales man Devrim Ersoy. Not only was he incredibly friendly and respectful, but I never once felt pressured. I told him what I was looking for and he gave me two different options based on what I told him. He actually listened to what I wanted and took the time to match me with the perfect product. He didn't push me into the car of the month. He never made me feel rushed, he offered me drinks/snacks, and made the entire process so easy. He explained the process and set proper expectations during the entire purchase. I was treated so respectfully and felt bad for assuming the worst going into the dealership. The entire purchase process was wonderful! Once I had signed paperwork, Devrim took his time explaining all of the features and making sure I was comfortable in my new car. Im so impressed!! More
by rider2424
Employees Worked With
Devrim Ersoy
October 23, 2013
On October 9, 2013, I bought my car in for Service at Luke Riley Honda, Richardson location. I was told over the phone by the service advisor that the problem was my serpentine belt and front left axle, Luke Riley Honda, Richardson location. I was told over the phone by the service advisor that the problem was my serpentine belt and front left axle, which needed replacing and the rattling noise I heard would stop. After I paid the bill and drove halfway home, I began to hear the same noise I heard before I brought the car in for service. I turned around drove back to the dealership and told the service advisor working at the time that the problem wasn’t fixed correctly. I had no choice but to leave my car there again overnight. I wasn’t offered a loaner since the rental place had closed for the night per the servicer, he offered to check if any shuttles were available to take me home and it was. The next day I received a called back from Vincent stating, it was now the under carriage that was damage and they could take it to another shop to get it fixed. At this point I was very upset and untrusting at the fact, I had just paid $590.95 believing my car was repaired and to find out that the Honda Certified Service Advisor had no clue as to what was wrong with my car. If I did what he suggested this would leave me without a car in which I need to get to work. He offered to speak with his boss to see if he could refund me some of the money since I paid $590.95 for nothing that I came in for. I waited a few days and no called. So I called Vincent early Thursday morning for an update and he said he was with a customer and would call me back. I can understand people get busy from time to time but after a few days went by and still haven’t received that call back Vincent promised when he finished with that customer, I became irritated. The next morning I called at 10:45 asking for the Service Manger, the receptionist forward the call to the Service Director and I left a voicemail message. I thought surely I would get a call back from the Service Director offering me a resolution to my problem, all to find out that’s the way the service department at Luke Riley Honda operates. It upsets me to know I don’t feel comfortable having my car repaired here after service people misled me with what’s really going on with my car. I have yet to receive a return call from the Service Director and it’s been almost a week. I’m very frustrated with the lack of concern this dealership has for their customers. I just hope they will do what you can to rectify this situation and reach the level of customer servicer Honda states in their Mission Statement. More
by analynda
Employees Worked With
Vincent Hudson
October 03, 2013
Since 2003, have purchased or leased 3 cars and Marc has helped us with every experience. Marc has been around forever and just a pleasure to work with. But, as with any new car experience, service become helped us with every experience. Marc has been around forever and just a pleasure to work with. But, as with any new car experience, service becomes the best testament of a dealership's car and concern for the customer and Lute Riley shines. Their service technicians are very knowledgeable and provide great service whenever we visit. Would highly recommend to anyone looking for a Honda. More
by TMcCoy12
Employees Worked With
Marc Dupuy
September 14, 2013
First time at a dealer for service in quite awhile. Was so pleased and amazed. Cust Serv was excellent. I will definitely be using this dealership in the future. so pleased and amazed. Cust Serv was excellent. I will definitely be using this dealership in the future. More
by texasred
Employees Worked With
Tyler Davis, Service writer
August 14, 2013
i do not often write reviews, but for Lute Riley I am. I bought a used car from them, and after purchase, something came up and they fixed it. So, they deserve kudos for customer service. bought a used car from them, and after purchase, something came up and they fixed it. So, they deserve kudos for customer service. More
by mylogocom
Employees Worked With
Jae Kim, Thang Do, Management
