Lute Riley Honda

Best dealership experience I've ever had! When I started my car search, I wasn't even considering Honda's. After going to a lot of different dealerships, I only decided to try Lute Riley's bec When I started my car search, I wasn't even considering Honda's. After going to a lot of different dealerships, I only decided to try Lute Riley's because it was near a dealership I had just finished visiting. As soon as I got there, I was welcomed by Bruce Prow, and actually got a bit defensive because I was expecting more of the same pushy sales tactics. Either Bruce is a genius, or he's just really good at what he does, because he didn't try to manipulate or push me. Instead, he treated me like a normal human being, answered all my questions (trust me, I had a lot!), and just all around made me feel good about the entire process. I literally took a test drive in one car, changed to a completely different car choice and took another test drive, then asked to take a test drive in the 1st car again, and he never flinched! I had to leave to go back to work that day, but Bruce took my info and followed up with me the right way: he didn't barrage me with annoying texts or keep spamming me. He just let me know that he was there for me if I decided to move forward with a Honda, and he continued answering all my millions of questions now that I was starting to think about an Accord. I went back a few days later and test drove a few more cars, but still didn't pull the plug because I wasn't sure if I could afford the car I wanted. I ended up leaving again, which I thought would've discouraged Bruce, but I was wrong. After I left, he went out of his way to get me a better price so I could afford the exact car I wanted! I ended up going back to Lute Riley a few days later and got my 2017 Accord Coupe. Once I made my decision, I talked to several other Lute Riley representatives, and had a similar, welcoming experience. I wasn't pushed or talked down to, and the finance rep spent a lot of extra time going over my options and explaining how the financials worked. And it didn't stop there - the morning after I got my new car, I noticed a few small scratches in the paint. I texted Bruce, and he took care of it ASAP, no trouble at all. I cannot stress this enough: I WOULD NOT HAVE GOTTEN THIS CAR AT ANY OTHER DEALERSHIP WITH ANY OTHER SALESMAN. I went from not even considering Honda's to getting a brand new one that I'm absolutely in love with, and would not have this car without Bruce's hard work, patience, and perseverance. I really hope you're reading this Bruce, and that you get a promotion :), because you just made me a Lute Riley customer for life! More

John McChristian made it so easy. I had my heart set on another Honda Fit and Lute Riley had the best selection. As soon as I walked in, John came over, introduced himself, and made bu I had my heart set on another Honda Fit and Lute Riley had the best selection. As soon as I walked in, John came over, introduced himself, and made buying my new car such a pleasant experience. Before he left me at his desk to go make arrangements for the sale, he made sure I had his cell phone number in case I had any questions. That was an incredibly thoughtful touch. Later, he noticed a scratch on the Fit I was buying and switched it out for another one. Wow. Clint in financing was great also. Overall a great, painless experience. Thanks, guys! I love my new car! More

Excellent, quick service I had received a recall notice from Honda regarding a potential battery problem, so I took my Accord to Lute Riley Honda yesterday. The servicemen got I had received a recall notice from Honda regarding a potential battery problem, so I took my Accord to Lute Riley Honda yesterday. The servicemen got with me immediately, were friendly, they told me exactly what they would be checking on, and told me about how long the work would take. Although they offered me a shuttle ride home, I opted to wait in their customer lobby. Everybody in the building was friendly; unlike other dealerships where I've been in the past, no sales person jumped on me about buying another car. The service guy, William Watson, was excellent, had estimated the work might take 3 hours or so, but the car was ready in less than two hours, washed and done. As a bonus, they even solved a technology problem I'd been unable to fix myself. This dealership stands out as the tops over every other place I'm been to in over 50 years of car shopping and service! More

was problem with service but "Jason" Fixed later I took my car to the Lute Riley Honda yesterday because there was a recall on my vehicle for the Battery sensor replacement. There was no issue on my I took my car to the Lute Riley Honda yesterday because there was a recall on my vehicle for the Battery sensor replacement. There was no issue on my car but since there was a recall and it was safety concern I went there just to fix this. After 4hrs., I got a call from them and they told me my battery needs to be replaced but I told them not to replace but just to fix whatever the recall was it since I didn’t have any issue. When I went to them to pick up the car the engine was already started and I just drive but when I get off from there and stop at my home I realized they killed by battery because I am not able to start my car again. When I talked to them about this issue, they just don’t want to admit that the car was not like that before. And they only said that they found the battery was dead. I have driven this car every day from home-office-home without any issue. After all this happened, I got a call from Jason, from Service department yesterday. He talked really nice to me and ready to fix the problem by replacing the battery regardless of whatever happen and he also mentioned that that wouldn't be happened if he would knew that yesterday. Finally, there is always somebody nice and helpful and you will find that lately. More

Melissa Johnson is THE.BEST. : - ) Bought my CRV at Lute Riley several years ago and I won't take it anywhere else for what little service it needs. Service Advisor Melissa has earned m Bought my CRV at Lute Riley several years ago and I won't take it anywhere else for what little service it needs. Service Advisor Melissa has earned my respect and it's always a pleasure to see her. She goes above and beyond every time I'm there, More

Terrible Experience Terrible experience with this dealership. The one thing I regret in my life is buying a car from them. I bought a certified car from them a little ove Terrible experience with this dealership. The one thing I regret in my life is buying a car from them. I bought a certified car from them a little over a month ago, and it has been with them, since I bought it, more than It has been with me. It started with an issue with the brakes making noises. It took me 8 visits before they finally fixed the brakes. After running a full inspection on the car, I found out that they did not do a brake fluid exchange or a transmission service even though the car was supposed to be due for these before I purchased it. In addition, they gave me the cheapest brand of tires which makes the ride terrible after driving for long time. I absolutely DO NOT recommend this dealership. More

Excellent Buying Experience We were tired of looking for a car for my son last couple of days and then just before going home we decided to check out Lute Riley Honda in Richards We were tired of looking for a car for my son last couple of days and then just before going home we decided to check out Lute Riley Honda in Richardson.We had bought a new Honda Oddesey from them more than 10 years ago and had a good experience then. Raed Ashkar greeted us at enterance and professionally advised us the best bet for us. We traded in my old BMW 7 series and bought a Honda Accord all within couple of hours . Excellent service !!! More

Always enjoyable Every time I go to Honda in Richardson I am very pleased with the service. They are always very helpful and friendly. They make you feel like you ar Every time I go to Honda in Richardson I am very pleased with the service. They are always very helpful and friendly. They make you feel like you are a very important customer. They always take great care of my vehicle. More

Bought a certified Honda SI Raed Ashkar was great and made it a very hassle free experience. I would definitely recommend both him and the dealership to anyone who was looking fo Raed Ashkar was great and made it a very hassle free experience. I would definitely recommend both him and the dealership to anyone who was looking for a Honda or any car for that matter. Two thumbs up! More

Fantastic dealership! Thank you to Tony, Richard, George, and Jae for the most wonderful experience buying a car ever! So kind and walked me through the entire process. I w Thank you to Tony, Richard, George, and Jae for the most wonderful experience buying a car ever! So kind and walked me through the entire process. I will definitely recommend Lute Riley Honda to all my friends and family. If I could give more than 5 stars, I would! Thank you thank you thank you! More