Lute Riley Honda

Excellent experience buying a 2018 Honda Accord Touring Seda We recently bought a 2018 Honda Accord Touring Sedan from Lute Riley Honda of Richardson. Richard Mattes was one of the best car salesman I have ever We recently bought a 2018 Honda Accord Touring Sedan from Lute Riley Honda of Richardson. Richard Mattes was one of the best car salesman I have ever run across. He was low key, informative, respectful, warm, and gracious. In addition, he patiently guided us through the entire process in what seemed like record time but at no time did we feel rushed. When we were ready to discuss the details of the purchase, the new car sales director, Harrison Lo, was involved by Mr. Mattes. Mr. Lo provided excellent and timely information and quickly provided a deal that we felt was more than fair but had a very short time limit (by the end of the day). But we wanted a particular body color and seat color that we had seen in the brochure but had not seen in person. We did not feel comfortable buying without seeing. So Mr. Lo said he would try to get a car on the lot that we could see but he was not sure it could be done in the time frame. We left the dealership thinking that we had probably missed the deal. In a few hours we received a call from Mr. Lo with news that he had located a car with our exact specifications. We went back to the dealership and found that the car was a perfect fit for us. We signed the deal and drove off that evening with our new car. We have had several questions and a couple of visits since then and each time we felt that our satisfaction was a top priority for both Mr. Mattes and Mr. Lo. Even the service team at Lute Riley was extremely proactive with resolving our requests. We came back one evening a few minutes after the service hours to have something done. Mr. Mattes contacted the service team and they actually called a service member to come back into the shop to do the work for us after hours. This was done with a smile the work was done perfectly. Kudos to Lute Riley, Mr. Mattes, Mr. Lo, and the Lute Riley service team for putting the customer first! More

HONEST...FAIR AND FAST THIS IS MY 3RD LEASE FROM LUTE RILEY AND OUR SALESMAN AHMAD ZHOUBY. I HAVE ALWAYS HAD A GREAT EXPERIENCE, AHMAD KNOWS WHAT WE WANTED AND FINDS IT AND THIS IS MY 3RD LEASE FROM LUTE RILEY AND OUR SALESMAN AHMAD ZHOUBY. I HAVE ALWAYS HAD A GREAT EXPERIENCE, AHMAD KNOWS WHAT WE WANTED AND FINDS IT AND HAS THE CAR READY WHEN WE ARRIVE.. AHMAD AND THE GENERAL MANAGER BRIAN TOOK CARE OF OUR PREVIOUS LEASE AND EVEN THE LEASE PAPERWORK PORTION WAS FAST AND EASY. I HAVE SENT FRIENDS AND COWORKERS TO THE DEALERSHIP SO THEY CAN HAVE A SEAMLESS EXPERIENCE PURCHASING A CAR LIKE WE DID. More

Lute Riley Honda of Richardson Texas, really bad experience I was a victim of my own stupidity and a very shady car dealership. Yes, Lute Riley of Richardson Texas is this shady car dealer. Approximately 5 ye I was a victim of my own stupidity and a very shady car dealership. Yes, Lute Riley of Richardson Texas is this shady car dealer. Approximately 5 years ago, I purchased a CERTIFIED 2010 honda civic. The vehicle had a dent in the drivers side floor board which should have been a red flag and would have had I been more experienced. The dealership showed me the car fax that showed no reported accidents. This report may have been true and correct, at least the reported part. Several days after getting the car home, my battery died. I brought the car back to Lute Riley who stated that issue was resolved. A few days after this, the battery died again, I then took it into Huggins Honda of North Richland Hills Texas. They were in complete disbelief that this car was sold as Certified. They showed me a birds nest of wiring in the trunk connected to some metal box that they found to be what was shorting our my battery. It appears the previous owner had some type of sound system that was ripped out but not completely. They also showed my the the front bumper was not connected properly due to much damage to a large plastic piece under the vehicle that normally is used to secure the front bumper and more. They also showed me that the hood was pushed back towards the windshield an inch or more. Since purchasing the vehicle, I have had to use coat hangers and plastic tie wraps to hole the front bumper onto the car. Although I mentioned all of this to Lute Riley they did not help in any way until about 3 years after purchase, I had enough of having to continuously add more tie wraps and coat hangers. I called back and angrily told them I had it and was more than angry. They told me to bring the car in and they would look at it and see if there was anything that they could do or would do to help. Initially they noticed the dent at the drivers side floor board and stated that is why everything is loose some one must have hit something and caused damage under the vehicle. I explained that this was the case when I purchased the vehicle. He stated that their is no way that was there at purchase and they had pictures of the vehicle. He logged onto his computer and lo and behold his pictures clearly showed the damage to the vehicle was their while they still owned the vehicle. He stated that he would help in the only way that he could. He would replace the front bumper if I would pay $300.00 and all should be good. I payed the $300.00 and he did indeed replace the front bumper but since he didn't fix or replace the plastic under the car and around the wheels that holds the bumper on, I have had to continue to use coat hangers and tie wraps to keep the new bumper on my vehicle. Please think twice before buying a car from this unscrupulous dealership.. I am sorry that I didn't post this review earlier. I hope someone from Honda Motor Corp sees this review More

An easy way to buy a good car if you run into a right person While waiting on oil change of my 2005 Odyssey, I was wandering around the nearby parking lot, the pre owned 2015 Odyssey caught my eyes, a minute lat While waiting on oil change of my 2005 Odyssey, I was wandering around the nearby parking lot, the pre owned 2015 Odyssey caught my eyes, a minute later, Christina showed up, she was nice, honest, and very helpful. Unlike some other salesperson, she never pushes me, just patient and professional. Just like that, we made a deal, it was totally unplanned, but it turned out to be good, I like it!!! More

Excellent Pre-Owned Car Buying Experience Dealing with Raed Askar was a thoroughly pleasant experience. Communication was excellent. The vehicle was in excellent condition. The price made t Dealing with Raed Askar was a thoroughly pleasant experience. Communication was excellent. The vehicle was in excellent condition. The price made the vehicle an excellent value. Customer service was superb. We had been in the market for weeks and were very weary from the process. Mr. Ashkar won our trust and was a pleasure with whom to work. More

No stress buying experience I had an excellent experience purchasing a used car from Lute Riley in Richardson. Went in with no idea how the process worked because I hadn't bought I had an excellent experience purchasing a used car from Lute Riley in Richardson. Went in with no idea how the process worked because I hadn't bought a car in over 10 years. My salesperson, Bruce prow, could not have been more professional or easy to deal with. Helped throughout the entire process with no pressure on me whatsoever. I'm loving my new truck, thank you to Lute Riley and Bruce prow. More

Great Car Buying Experience Lute Riley has consistently been a great dealer for us. This is our family's 4th car in three years, and Raed Ashkar is the best salesman here, and w Lute Riley has consistently been a great dealer for us. This is our family's 4th car in three years, and Raed Ashkar is the best salesman here, and we will come back to him again in the future. More

Excellent service Recently bought my Honda Accord from Lute Riley. I was very happy with the excellent service they offered. The sales consultant Nadim Ahmed, I worked Recently bought my Honda Accord from Lute Riley. I was very happy with the excellent service they offered. The sales consultant Nadim Ahmed, I worked with explained everything in detail up until the delivery of the car. I would recommend Lute Riley with my experience as the best place to buy a car. Ghazanfar Khan More

Always friendly I came in on a Saturday afternoon to get an inspection. They were friendly and helpful. I was in and out in minutes. They were very fast and took c I came in on a Saturday afternoon to get an inspection. They were friendly and helpful. I was in and out in minutes. They were very fast and took care of me. They always provide excellent service. More

Best Customer Service My family is so grateful to have Tim D at Lute Honda. Having a frustrating experience for the car problems doesn't affect us for his delightful atti My family is so grateful to have Tim D at Lute Honda. Having a frustrating experience for the car problems doesn't affect us for his delightful attitude and good communication with any small details to us. We will not stay at Lute Honda if he was not there. He is definitely valuable person here. It is hard to find the person who is honest and trusted. More