Lute Riley Honda

Michael Mason my Service Adviser is a Super Star Although I bought my new 2018 Honda CRV at another dealer, I decided to try Lute Riley Honda for an unusual software problem that the the service per Although I bought my new 2018 Honda CRV at another dealer, I decided to try Lute Riley Honda for an unusual software problem that the the service personnel and mechanics had never seen before. They immediately began a dialog with Honda factory engineers - who where very interested in the situation. It didn't take long for the factory to authorize a full replacement of the system. Although it took two days until I received my car back they kept me in the loop the entire time, for the problem was unusual. The wait was worth it, for they kept me in the loop constantly - I always new what was going on. - so it was worth it. This effort involved numerous service representatives and I applaud them all. When I received my Honda back, it was spotless - showroom clean and ready to drive. All in all a great experience. Subsequently, I decided to have my normal oil change, tire rotation, etc., taken care of at Lute Riley Honda. My service adviser was Michael Mason, a young man who was extremely personable and yet professional. My car was taken care off in an expeditious manner, while I drank coffee and read the newspaper, and watched TV. When my car was ready, I was personally contacted by Michael Mason, and walked through the process of getting my car. All-in-all a most enjoyable experience. I will be taking my Honda back to Lute Riley Honda, on a regular basis. More

They are awesome English is my second language so they were really good and patient with me. Mr. Timothy dick was my service advisor and he did best for me and i’m ap English is my second language so they were really good and patient with me. Mr. Timothy dick was my service advisor and he did best for me and i’m appreciated of him. Thanks honda and thanks Lute Riley for this experience. More

Unprofessional and Rude Don't waste your time here. These people are EXTREMELY rude and unhelpful. I called about a used car they had and, since I live a couple hours away, s Don't waste your time here. These people are EXTREMELY rude and unhelpful. I called about a used car they had and, since I live a couple hours away, set up an appointment. Assuming that they would at least hold the car until my appointment time, (they failed to mention that they wouldn't hold it), I headed there. I arrived nearly an hour early for my appointment and THEY HAD ALREADY SOLD THE CAR! Wouldn't it be common courtesy to call me and let me know that they were selling the car? Yes, of course, but they didn't bother! When I arrived and found out I had just wasted two and a half hours worth of gas for no reason at all, I asked to see the manager. Of course then they try to sell me something else that's almost double the price, appraise my truck for $1000 BELOW blue book trade in value, and refuse to budge at all on the price of the second used vehicle. These people are highly unprofessional. The salesperson I ended up looking at the second car with was also rude. She made it sound like I was being ridiculous for expecting them to hold a vehicle for an appointment. I wouldn't have been upset if they had told me when I set up the appointment that they had a first come first serve policy, but of course they did not. More

Jason service manager very helpful I had a bad service experience woth lute Riley Honda, but my issues and bad experience was resolved by the service manager Jason. He was very helpful I had a bad service experience woth lute Riley Honda, but my issues and bad experience was resolved by the service manager Jason. He was very helpful and acknowledge all my issues. Was able to understand my concern and the bad experience, he was able to coache his employees accordingly and also in order to accommodate me offer to do it for your oil change. More

Standard Oil Change & Airbag Replacement Normally I go to the dealer where I bought my Pilot, but decided to try Lute Riley Honda which is closer to home. My Service Rep was TD (Tim Dick) an Normally I go to the dealer where I bought my Pilot, but decided to try Lute Riley Honda which is closer to home. My Service Rep was TD (Tim Dick) and he was very thorough explaining what was going to be done and how long it would take which determined that I decided to wait. I had a coupon but TD produced a coupon which provided better savings. He was very professional, congenial, and helpful. They did an oil change with tire rotation, a complimentary multi-point inspection and airbag replacement and it was completed within 2 hours. The waiting room offered 3 TV's, bottled water, coffee machine, donuts, and soft comfortable leather chairs. My car was hand-washed and ready for me. I would recommend TD highly. He made me feel very comfortable and in good hands. Thanks, TD, for a positive service visit. More

Outstanding service from Jason Greathouse Mr. Jason Greathouse is an exceptional service director! He truly helped me out with my vehicle, I cant say enough about how he went beyond the call t Mr. Jason Greathouse is an exceptional service director! He truly helped me out with my vehicle, I cant say enough about how he went beyond the call to figure out a solution for me. I cannot say enough about the staff here, they truly care and all about helping people out and fixing your car issues! I dont have a Honda but I certainly will go here for any maintenance and service needs from now on! Thank you so much Jason for fixing my window and restoring my faith in dealerships again! More

Don't Blink Visited LR Honda on Tuesday afternoon. Spent 3 hours there visiting with the salesman, test driving the vehicle I was interested in and had my vehicle Visited LR Honda on Tuesday afternoon. Spent 3 hours there visiting with the salesman, test driving the vehicle I was interested in and had my vehicle appraised as a trade-in. The first part of my visit went well. Salesman was nice and a good listener. Left the dealership with an understanding I was interested in the vehicle. Needed to confirm my payoff of my vehicle and pursue financing thru my CU. All of this was communicated to the salesman and sales manager. I contacted the salesman on Wednesday early afternoon to let him know of my status. I inquired if he had received my payoff confirmation amount from his sales manager, which I provided to him on Tuesday evening after returning home. He indicated no he had not. I told him I was still awaiting approval from my CU. Not once during this exchange was I told the vehicle had already been sold. After clearing up some information on my used car loan request I received the approval letter to share with the dealership on Wednesday. After contacting the salesman to let them know, I was informed the vehicle had been sold Tuesday evening, after I had left the dealership, and was given to sales manager to explain what had occurred. I was told they couldn't hold the vehicle, which was not my concern. I was more upset at the fact that there was no communication between or within the used car sales organization as to if there was any active sales efforts being done on the vehicle? Which I thought would have been me. And, if in the event it fell through the next interested party would be made aware of it. This is what I consider good business practice. So, if you go to Lute Riley Honda and you are interested in a used vehicle and you can't get it done within their time frame, DON'T BLINK. It most likely won't be there the next day or maybe I should say later that same day of your visit. So, thanks for letting me do all the work I said I was going to do even though you sold it out from under me. Talk about poor customer experience. I will never do business with your dealership and or affiliates. Plus, I will enjoy telling this story to others. Good luck in getting their business. You get a BIG Thumbs down from me. More

Brand spankin new Just bought a brand new Honda civic lxp from lute Riley Honda in Richardson ! I absolutely love my car. The managers and car salesman were very nice a Just bought a brand new Honda civic lxp from lute Riley Honda in Richardson ! I absolutely love my car. The managers and car salesman were very nice and professional. Salesman aren't too pushy on trying to sell.. they actually listen to see what you are looking for as well as negotiating a great price. Highly recommended. See Marc Dupuy for more details! More

Great experience I always have a wonderful experience whenever I go there. I just purchased my second vehicle there. They are always freiendly and very helpful!!! W I always have a wonderful experience whenever I go there. I just purchased my second vehicle there. They are always freiendly and very helpful!!! When I called on a Saturday night Marc got me in. We were able to purchase our vehicle that night. He walked us through everything and we got an excellant deal on a certified Honda Civic. We love the car! Every time I get it serviced up at Honda they are so nice and friendly. More

Brake replacement - 03-07-18 I needed new brakes. Phillip solved the problem with great customer service and professionalism. He explained other services I should pay attention t I needed new brakes. Phillip solved the problem with great customer service and professionalism. He explained other services I should pay attention to - and I will as soon as I find my next job, More