
Lupient Buick GMC
Minneapolis, MN
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"your problem now" "gotcha" approach. Don't recommend. Very poor customer service after they sold me a used car. The man who sold me the car told me it was in "perfect condition passing green on a 50 poi Very poor customer service after they sold me a used car. The man who sold me the car told me it was in "perfect condition passing green on a 50 point inspection". I get it home and the wiper fluid sprays out through the floor. Yeah - not perfect. He said they'd fix it, but he quit. Left voicemails and emails with varying people with 0 response as I explained my issue - they don't care and wouldn't even call me back to tell me that. I go in and the guys at the shop won't honor it. They don't legally need to fix it...but morally, yes. Lost a customer...will take my service elsewhere. More
Not pushy fun Experience! Rusty was the coolest! From the time I got there I felt comfortable and not pressured at all. He accommodated me with whatever I needed, but did not Rusty was the coolest! From the time I got there I felt comfortable and not pressured at all. He accommodated me with whatever I needed, but did not pressure or try too oversell anything. I have to admit I usually dread going to dealerships from the moment you get out of your car you are usually hounded By one salesman after another. Personally I want to have the opportunity too look around and when I’m ready I will approach the salesman. Lupient and Rusty were a refreshing experience because that’s exactly what I was alllowed to do. In the end I ended up spending more money then I had planned but got the nicest 10 plus year old used vehicle I have ever seen. Whoever owned this truck took amazing care of it. I don’t think I would have ended with this vehicle at any other dealership, because I would have been pressured and just wanted to leave as quick as possible, I will be recommending “Rusty and Lupient to anyone looking for a vehicle. “ Best car buying experience”, Sam F. Reasoner More
Great experience. The price quoted was the price I paid, no gimmicks. Rusty was very helpful from start to finish. No dealer in my area could match the Lupient price The price quoted was the price I paid, no gimmicks. Rusty was very helpful from start to finish. No dealer in my area could match the Lupient price, so the 5 hour drive was well worth it. Looking for a new Buick, be sure to check out Lupient. More
Professional, Solid Product Knowledge, Friendly I did not purchase from Omar, but we spent quite a bit of time looking at several models. Ultimately, I chose another vehicle (Volkswagen, not Buick o I did not purchase from Omar, but we spent quite a bit of time looking at several models. Ultimately, I chose another vehicle (Volkswagen, not Buick or GMC) at another dealership. I would not hesitate to work with Omar on a future purchase as I found him to be professional, friendly, and very in tune with the product. He did not try to "sell" me or feed me some of the typical sales manipulations. I found him to be straightforward and honest. If only more sales professionals handled themselves like Omar, the stereotype would be resolved. More
Certified Pre-Owned Omar and Tony were both very friendly and were able answer all my questions. The processing of my pre-owned vehicle purchase was completed in a coupl Omar and Tony were both very friendly and were able answer all my questions. The processing of my pre-owned vehicle purchase was completed in a couple of hours. I am very happy with my vehicle and the help I received from Omar and Tony. More
Very Professional Omar was very professional. If I were to buy another car, I would come back just because of their customer service. They worked hard to give you a fai Omar was very professional. If I were to buy another car, I would come back just because of their customer service. They worked hard to give you a fair price and just amazing all around. More
Getting the deal done! After finding several used vehicles on-line to consider, I came down and was immediately met by Omar outside after getting out of my vehicle. The fir After finding several used vehicles on-line to consider, I came down and was immediately met by Omar outside after getting out of my vehicle. The first vehicle I went for was not as expected so Omar showed me two others. While these were not my primary color choices, I did find a diamond in the rough! After an initial low offer, I was able to work with Omar and then Tony to secure a deal I was looking for and satisfied both myself and the dealership. A little back and fourth was good for both parties. We completed the deal within 2-3 hours including my trade (leased vehicle) and I was out the door with my 2012 Tahoe that was almost as good as new with only 26,000 miles and found to be a Target Corporate vehicle with very limited use and in PERFECT condition for a 5 year old "used" vehicle! Thanks to Omar and Tony for stepping up and renewing this customer (second purchase here in 10 years...I will be back)! Keep your pencils sharp! More
Went in to get a certified pre-owned Omar and every one else I interacted with were all very friendly and helpful. I had limited experience in purchasing a car and they were able to help Omar and every one else I interacted with were all very friendly and helpful. I had limited experience in purchasing a car and they were able to help easily guide me through the process. More
Down size I needed a smaller vehicle because my current one was just too big, too much in gas, and hard to park. I found the car I was looking for at Lupient in I needed a smaller vehicle because my current one was just too big, too much in gas, and hard to park. I found the car I was looking for at Lupient in Golden Valley. Omar was a really nice guy, and he was not pushy at all which is something I really appreciated. I would highly recommend this dealer. More
Good customer service Omar stayed after hours on a Saturday to show a car and even took my call to clarify what kind of gas to use in my new car! Thank you! Omar stayed after hours on a Saturday to show a car and even took my call to clarify what kind of gas to use in my new car! Thank you! More