Lupient Buick GMC

Never will I buy again or recommend to anyone. I've had an awful experience since I bought my car a handful of months ago. The only upgrade I wanted was the stereo - so I went with the "site and so I've had an awful experience since I bought my car a handful of months ago. The only upgrade I wanted was the stereo - so I went with the "site and sounds" option for a extra $2000. Long story short, vehicle showed up with a blown stereo. Brought it in three times, they told me that it was fixed by changing setting on the stereo itself. False, the subwoofer sounded like someone was shaking a metal box full of nails. I had to make the manager look at the woofer with me and sit in the car until they changed two of the 9 speakers. Oh yeah, it takes a month for speaker parts to show up. I had asked the dealership to replace the entire stereo. They said they'll replace speakers as they start sounding back. I'm currently waiting on one of the tweeter to be fixed. Lower control arms have been making noise since the day I bought the car. I've brought the vehicle in at least 4-5 times regarding the "thud" noise it makes every time I hit the brake. They ordered control arms and installed them once. Turns out the noise didn't go away - they ordered the same faulty control arms!! Apparently, GM is working on a fix for control arms with NO timeline. So, I'm driving a new car that sounds like chuck Norris is kicking every time I brake. I've brought the car in at least 10 times since I bought it (please note, I bought a new car in order to avoid maintenance). Servicemen have at times not called me back for updates for up to a month. I will say they have been at least kind and semi empathetic. Unlike the salesmen, who fulfill most of the used car salesman stereotypes society talks about. They ignored me after I signed the paperwork. Seemed like they had no empathy about the brand new car they sold me having so many issues. When I asked for something as a reparation - they actually xxxxing told me they wouldn't let me blackmail them. Wow! I'm not going to buy a vehicle with Lupient ever again, nor will I ever advise anyone in my life to do so. I’ll also go across town to buy accessories for my Buick Regal Tourx at this point. OH YEAH, they told me 4 years 50000 mile warranty - which was a lie when I was buying the car. It had somehow been "activated" at the dealership 9 month prior to my purchasing it. So, I have a 3.25 year 48000 (ish) mile warranty on the car. LIES LIES LIES BY LUPIENT BUICK GMC. I held off on writing reviews for almost 7 months hoping they would change their awful service. My patience has run out - I'd give them a 0 if I could. More

Walked in and sales person took great care of us Walked in and Chris Terhark introduces himself, found out what we were looking for then sold us the Buick; Very happy with him - haven’t dealt with Walked in and Chris Terhark introduces himself, found out what we were looking for then sold us the Buick; Very happy with him - haven’t dealt with a sale person like him before. We will be back for other cars in the future providing its with him More

Best deal in town No game playing, no lets start them off with this offer and see how they take it. After working with a neighborhood dealer, we took their final offer No game playing, no lets start them off with this offer and see how they take it. After working with a neighborhood dealer, we took their final offer to Lupient Buick GMC and worked with Tom Thacker, a no nonsense salesman. Tom,and the team at Lupient had us a better deal in minutes with no games. If I had my own car dealership I would want Tom Thacker to work for me, infact I would put him in charge of training all new salespersons. When my family and I are ready for a new or used car in the future we would definitely go back to Lupient and only work with Tom. More

Oil change Kerry Jacobson was a very nice gentleman and delivered highly customer service. He did an outstanding service. I recommend this dealer and I had been Kerry Jacobson was a very nice gentleman and delivered highly customer service. He did an outstanding service. I recommend this dealer and I had been servicing my vehicle here for sometime. More

Jim lupient GMC stoke money from me Horrible poor costumer service, Drew was a xxxxxxx and they did not fix my Chevy Malibu , they didn’t know how to fix it , Drew stole more than 1000$ Horrible poor costumer service, Drew was a xxxxxxx and they did not fix my Chevy Malibu , they didn’t know how to fix it , Drew stole more than 1000$ from me. I will never visit any Jim lupient Dealer , they don’t know how fix what they are selling , sad I bought my Chevy from this xxxxing place . I don’t recommend to visit this place ... xxxx you Drew , More

Experience I want no one to go through Rusty & Carl were great. Communication sucks . Bought a truck a month ago and it was in the shop for 14 days because of a checked engine light. When I Rusty & Carl were great. Communication sucks . Bought a truck a month ago and it was in the shop for 14 days because of a checked engine light. When I did have the truck I had it for 16 days and drove 600 miles and I had to fill up the truck 3 times because of bad fuel injectors (after i had to self diagnose it myself after the taking my truck my back the second time after they had it for 13 days and check engine light came on). Not only did my onstar connected services expire without me even getting a chance to use but my dealer warranty was xx since I didnt even have the truck for 30 days. Didnt even get paperwork of what they worked on with the truck. Wish I can get some sort of compensation because i havent been excited at all about getting this truck . Still thinking about returning it. Still pretty pissed even though it looks likes for once my truck is finally fixed and ive spent $200 filling up gas on my truck and filling up the two loaner cars theyve had to give me . That couldve went to me buying a bed cover . More

Used vehicle purchase I'm a repeat customer to Lupient Buick GMC and had another good experience in buying a used car. Tyrone in sales was very nice to deal with. Car was I'm a repeat customer to Lupient Buick GMC and had another good experience in buying a used car. Tyrone in sales was very nice to deal with. Car was for my teenage daughter and she is very happy with our purchase. More

Friendly staff - dog friendly Had a pleasant experience all the way around from the momi we arrived..was greeted with a smile and our saleman Rusty was super helpful.. while the ve Had a pleasant experience all the way around from the momi we arrived..was greeted with a smile and our saleman Rusty was super helpful.. while the vehicle we bought essentially sold itself to he did a great job walking us through the process.. will likely be back for our next vehicle... More

Fantastic Experience Rusty was very helpful and got us into the perfect vehicle. He was able to get us approved and processed in to the new vehicle and out of the old one Rusty was very helpful and got us into the perfect vehicle. He was able to get us approved and processed in to the new vehicle and out of the old one all within a day. More

Customer Service? HELLO With all of the places to buy a car you think there would be an urgency to make sure the customer was happy, especially when it is small issue for the With all of the places to buy a car you think there would be an urgency to make sure the customer was happy, especially when it is small issue for the dealer and quite frankly their fault. Taking used cars out for test drives one notices that the floor mats are replaced with plastic to protect the mats from getting dirty during test drives, this is a good idea. I was told some really obvious things like "the bed is in really condition" the side mirrors have turn signals in them" "the truck is really clean". I can see all of that with my own eyes, I was never told one negative thing, normal for car sales people. One is left to find the negatives on their own, again, normal car sales stuff. Here is the problem they took the floor mats out, normal, and when I took delivery on the vehicle there were no floor mats. Salesman was of no help, again pointed out a positive. Called the sales manager, ended up being the new car sales manager, he was not willing to find a solution. I ordered new floor mats online knowing they were not going provide me a solution. Called the used car manager and no real solution offered. I suggested some free oil changes to make things right, he was appalled at the suggestion. Left message with the GM but I am not holding my breath. Something as simple as finding a way to make the customer happy and they fail!!!! They didn’t even attempt to find a solution. !!WOW!! More