Lunghamer Buick-GMC Inc.

Great service pays attention to your need friendly staff every one is willing to help. every one is willing to help. More

They. Know my name always friendly answer any questions I have tell me if my truck needs anything great team there Know my name always friendly answer any questions I have tell me if my truck needs anything great team there More

Excellent Dealership! !! Sales staff is great, they helped me get a GM Legacy discount that I wasn't even aware existed. The service dept is great as well, they make the !! Sales staff is great, they helped me get a GM Legacy discount that I wasn't even aware existed. The service dept is great as well, they make the service experience go very smoothly. Would highly recommend this dealership. More

Everyone at this dealership is helpful and knowledgeable. Steve took great care of me, obtained a rental for me to use and kept me informed throughout the process. Another great service visit. Steve took great care of me, obtained a rental for me to use and kept me informed throughout the process. Another great service visit. More

We were directed to Lunghamer Buick for our vehicle purchase through the Costco Auto program. Couldn't be happier, Candace our sales person made the whole buying process very easy and without any adde purchase through the Costco Auto program. Couldn't be happier, Candace our sales person made the whole buying process very easy and without any added pressure to upgrade or add on. More

Easy and thorough They were prompt. Ready at the time of drop off and my vehicle was well serviced and spotless upon its return to me. Ready at the time of drop off and my vehicle was well serviced and spotless upon its return to me. More

I am writing to express my disappointment with my recent used vehicle purchase from Lunghaner Buick GMC. While I ultimately purchased the vehicle, the overall experience fell far below the level of professi used vehicle purchase from Lunghaner Buick GMC. While I ultimately purchased the vehicle, the overall experience fell far below the level of professionalism and customer service I expected from your dealership. There were several issues throughout the process that left my wife and I frustrated: Credit Application Confusion I was initially told that my wife would need to co-sign the loan, so she made the drive from Ohio to assist with the purchase. Later, I discovered that her credit had already been run and that she was not actually needed as a co-signer. At no point did anyone contact us to let us know this. Had someone simply communicated with us, my wife could have avoided making that trip altogether and on with her work day. The Agreed-Upon Deal and Lack of Communication Johnny and I reached an agreement that we were both comfortable with. The following day, I left him a voicemail explaining that I couldn’t make it because of school-related obligations with my children, but that I would be there on Friday to complete the purchase. I never received a return call. When I texted on Monday, I was told the vehicle would remain for sale because the dealership could not hold it. I even offered to leave a deposit, but that was declined. I found this to be a very disappointing business practice, especially after we had already agreed on a deal. Vehicle Mileage Was Incorrect When I finally arrived, I discovered the vehicle had approximately 3,000 more miles than what was advertised online. I was told the owner had been driving it and that the price had been lowered because of the additional mileage. While I appreciate the explanation, this information should have been disclosed before I made the drive from Ohio, not after I arrived. Undisclosed Damage After getting into the vehicle, I immediately noticed a quarter-sized crack in the glass. Once again, no one informed me of this before I made the trip. Discovering undisclosed damage after driving that distance was extremely frustrating. I am not someone who typically complains, but there were simply too many loose ends throughout this transaction. Communication was poor, important information was withheld, and the overall process did not reflect the professionalism or honesty I expected from a dealership with your reputation. I hope you will take these concerns seriously and review your used vehicle sales process so future customers do not have a similar experience. While I appreciate that I was ultimately able to purchase the vehicle, the path to getting there was unnecessarily frustrating and could have been avoided with better communication and transparency. Thank you for taking the time to read my concerns. I would appreciate hearing your thoughts regarding this experience. More

Had an oil change and replaced cabin air filter. Recall will be done at a later time! Recall will be done at a later time! More

The service was fast and complete. The waiting area was completely empty and the popcorn was freshly popped The waiting area was completely empty and the popcorn was freshly popped More

Service was very prompt, Vehicle service was faster than normal and reviewed all the vehicle checks that they preformed normal and reviewed all the vehicle checks that they preformed More