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Lundgren Honda of Greenfield
Greenfield, MA
612 Reviews
At Lundgren Honda our greatest asset is our people. Every Manager, Service Advisor and Salesperson is here to serve you 24 hours a day. Two things you'll never find at Lundgren Honda are high prices and high pressure. What you will find is a world class experience. With no hassle, negotiation free pricing and over 600 new and pre-owned vehicles in the Lundgren Auto Group inventory, your shopping experience will be a pleasure. Our new Honda's come with a 5-day, money back guarantee and the Lundgren Advantage with over $900 in valuable dealership coupons.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 612 reviews
October 30, 2018
Helpful, patient, professional Marty Kendrick and Connie Grabowski were professional, kind, patient in explaining the process & what to expect. Mr. Kendrick took the time to explain Marty Kendrick and Connie Grabowski were professional, kind, patient in explaining the process & what to expect. Mr. Kendrick took the time to explain the vehicle options & to ensure that I received what was expected. Similarly Ms. Grabowski ensured that I made an well informed decision regarding add-ons and financing. So far no surprises (great car, great service) beyond how comfortable a car-buying experience could be! More
by NewCivicOwner
October 11, 2018
Courteous, professional, fair James Carr, our salesperson, was a pleasure to deal with. Gentle, (not pushy), personable, knowledgeable, When it came time for some subtle issues abo James Carr, our salesperson, was a pleasure to deal with. Gentle, (not pushy), personable, knowledgeable, When it came time for some subtle issues about the deal, Vito Tarantino, the sales manager was responsive, fair and helpful. When it came time to sit down with Connie for the paperwork, she presented additional add-on financial options, which we declined, and she didn't push back. She simply made everything clear and left decisions to us. After we bought our new Clarity, but before we took possession, our trade-in broke down, but Vito assured us that this didn't cause a problem or change the deal. We were delighted with our dealings at Lundgren Honda of Greenfield. More
by Northampton buyer
October 11, 2018
Great HR-V AWD Really enjoying my new car. It is roomy and a delight to drive. I did need to wait to get the model, color etc. for a few weeks to get it, but it was Really enjoying my new car. It is roomy and a delight to drive. I did need to wait to get the model, color etc. for a few weeks to get it, but it was well worth the wait. Scott kept me informed regarding its delivery schedule. The car I selected was on a transporter which took a little longer than expected. Fortunately I was not in a situation where I needed a new vehicle immediately. Scott answered all my questions and was very patience. Everyone was friendly and helpful. More
by Carolyn
October 04, 2018
Honda Fit James did a wonderful job-- the information I wanted, no pressure, flexible and thorough. I'm happy to be driving my new used Fit.. Thanks James and C James did a wonderful job-- the information I wanted, no pressure, flexible and thorough. I'm happy to be driving my new used Fit.. Thanks James and Connie-- good work! More
by HappyFitOwner
October 01, 2018
Love my Crosstour! This was my first purchase from James at Lundgren Honda of Greenfield and it most likely won't be my last. I was very satisfied with not only the car This was my first purchase from James at Lundgren Honda of Greenfield and it most likely won't be my last. I was very satisfied with not only the car but also how kind and professional James and the rest of the Lundgren Honda team was!!. More
by kyla
September 30, 2018
Pilot James did a great job communicating ongoing with any details, issues to be addressed, and just to check in with support throughout. Connie explained t James did a great job communicating ongoing with any details, issues to be addressed, and just to check in with support throughout. Connie explained the purchase process thoroughly and answered all of my many questions. Thanks James and Connie for making sure everything was taken care of, including the customer. Bravo! More
by happy camper
September 24, 2018
Excellent This is my third vehicle i’ve Purchased here. Andrew and Connie were exceptional at finding a vehicle I would love! I would highly recommend buying a This is my third vehicle i’ve Purchased here. Andrew and Connie were exceptional at finding a vehicle I would love! I would highly recommend buying a vehicle here. More
by Michelle
September 20, 2018
Lack of attentin to detail Our initial purchase went smoothly. Then we had issues. Our first attempt (email) to solve a windshield distortion issue was ignored. Our second conta Our initial purchase went smoothly. Then we had issues. Our first attempt (email) to solve a windshield distortion issue was ignored. Our second contact produced a response stating the service department would be in contact. They did not follow up. Today we took the vehicle (HR-V) to the dealership for inspection. No confirmation could be made, because it was raining hard. Really? (The vehicle was inside a dry shop) The distortion is nauseating, it is widely discussed in online forums, and Honda should have had knowledge of the issue, but chose to brush us aside instead. While driving, the view of the center and edge road striping appears to curve inward creating a disturbing visual disturbance. This is not a fun vehicle to drive More
by jnp
Employees Worked With
Brian Sullivan
September 14, 2018
Great experience at Lundgren! James was knowledgeable about the vehicles I test drove. He kept in contact with me without making me feel pressured. Connie did a great job with fin James was knowledgeable about the vehicles I test drove. He kept in contact with me without making me feel pressured. Connie did a great job with financing and wrapping up the paperwork. I enjoyed purchasing my new CR-V. More
by CR-V2018
September 09, 2018
Very fishy experience with mechanics--against the odds I would give no stars if I could. They were "friendly," but that's not the issue. And it doesn't make up for this experience. I went in for a simpl I would give no stars if I could. They were "friendly," but that's not the issue. And it doesn't make up for this experience. I went in for a simple oil change. Everything seemed fine. But a week later (it's always a clue when a week after you're at the mechanic, something's wrong with your car) the light comes on saying something's wrong with my tire pressure. I go back to Lundgren Honda and am told there's a nail or screw in the tire and I have to get it patched. Okay, well at least I didn't need to replace it. But wait. A week later the light comes back on and I take it back in. They say there's mysteriously another nail in the tire (the same one) and since I already had it patched once, I need to replace it now (for safety). Oh, sure. The odds of any of this happening, without some malign human intervention to make it happen, are not good. I will never go back to this place. I then went to a mechanic known for honesty and asked about the whole thing. They looked into it and said my tire pressure light was actually just going on without it meaning anything was actually wrong with my tire pressure. That mechanic fixed the problem and didn't charge me anything and, since then and only since then, have things finally been right--back to where they were before I made the mistake of going to Lundgren Honda. I will never go back to Lundgren. What happened is actually supposed to be a very common thing that mechanics do in this area. But I won't go back for more of this. I'm going to hold on to my wallet and go somewhere else. More
by LookingForAnHonestMechanicWesternMass
Employees Worked With
Jill MacLeay
