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Lundgren Honda of Greenfield
Greenfield, MA
611 Reviews
At Lundgren Honda our greatest asset is our people. Every Manager, Service Advisor and Salesperson is here to serve you 24 hours a day. Two things you'll never find at Lundgren Honda are high prices and high pressure. What you will find is a world class experience. With no hassle, negotiation free pricing and over 600 new and pre-owned vehicles in the Lundgren Auto Group inventory, your shopping experience will be a pleasure. Our new Honda's come with a 5-day, money back guarantee and the Lundgren Advantage with over $900 in valuable dealership coupons.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 611 reviews
April 30, 2019
First service on my new Black Edition Rigeline I have always been treated with the utmost courtesy and professionalism. Very friendly and knowledgeable customer service representative .Other sugges I have always been treated with the utmost courtesy and professionalism. Very friendly and knowledgeable customer service representative .Other suggestions for service of my vehicle we're offered. More
by Teddy Bear
April 27, 2019
Personalized Service Transparency and honesty builds trust which in turn creates loyalty. I own a 2009 Honda Accord EX and I never hesitate to schedule my service with thi Transparency and honesty builds trust which in turn creates loyalty. I own a 2009 Honda Accord EX and I never hesitate to schedule my service with this dealership. Well done team ! Remember, sales sells the first, service sells the rest. More
by fjp01360
Employees Worked With
Levi is the tech , Rachel Hawkins
April 23, 2019
Bought a new cat-FINALLY! Excellent experience purchasing a new HR-V! Marty Kendrick was knowledgeable, friendly, and fair. I appreciated the no pressure approach. My many man Excellent experience purchasing a new HR-V! Marty Kendrick was knowledgeable, friendly, and fair. I appreciated the no pressure approach. My many many questions were answered patiently. Andrew Merritt finalized the purchase and handled the financial paperwork. Andrew was thorough, patient, and knowledgeable. David Tse was friendly and available as well I will certainly encourage friends to patronize Lundgren Honda! Love my new car! More
by CMac bought a car!
April 23, 2019
Return to Lundgren Honda in Greenfield for service I scheduled a oil service appointment last week for today, April 23. I was greeted by Service Advisors, Rachel and Jill. Both were courteous and pr I scheduled a oil service appointment last week for today, April 23. I was greeted by Service Advisors, Rachel and Jill. Both were courteous and professional. With the recent changes in the Lundgren service department, I had reservations about continuing to have my 2010 Accord serviced. I am old school and usually follow my established Service Manager where ever they go. Given that, I scheduled a service appointment this past January at Lia Honda. It was a horrible experience......all about selling add-on services I truly did not require at that time. Totally turned off. Thus when it was time to schedule my next service, I decided to give Lundgren another visit. What also made me comfortable are the techs in the shop....some who I know and have worked on my car for a number of years, including the “sticky valve” warranty work performed several years ago. 👍🏻 More
by Owog
Employees Worked With
Jill MacLeay, Rachel Hawkins
April 18, 2019
Reception I came in for my 1600 hrs oil change today. The reception greet me with my name and a smile. She explained everything that going to happen, at the en I came in for my 1600 hrs oil change today. The reception greet me with my name and a smile. She explained everything that going to happen, at the end when checking out she also explained what I needed for next service. More
by BosnChief
Employees Worked With
Rachel Hawkins
April 14, 2019
New car purchase Would highly recommend getting a car from Lundgren. Marty was professional and friendly, made things very easy and simple to understand. Great staff a Would highly recommend getting a car from Lundgren. Marty was professional and friendly, made things very easy and simple to understand. Great staff and customer service. More
by EUGENE HOWES
April 11, 2019
Service Departmen charging Consumers labor on recall repairs My wife was charged $15 labor on a service recall repair.. this is unlawful on ethical and against the law!! When I confronted service manager Kevi My wife was charged $15 labor on a service recall repair.. this is unlawful on ethical and against the law!! When I confronted service manager Kevin Shea he blamed it on his young associate Tyler.. I was invited into Kevin‘s office to talk about it and I invited a young kid Tyler in with us. I asked Tyler if he was familiar with these recall repairs such as the one my wife and I had done to our 2018 CRV. Tyler‘s response was yes he has done many of these repairs. I then asked Tyler do you charge labor on these recalls and have you in the past? Tyler responded yes. At that point service manager Kevin Sherry asked me to leave his office and get out of the building. Before I left I asked Kevin Shea if he was going to reimburse the consumers that he ripped off using this scheme.. he said he would refund each and every person‘s money. I left the building and filed three complaints with the proper government offices of consumer affairs. I can only hope this poor kid Tyler didn’t lose his job for being honest. On the other hand Mr. Shea should be sent on his way looking for a new employer.. if you have recall work done they OU money call a lawyer or call better business bureau. More
by KSKoop
Employees Worked With
Scott Kuzmeskus, Kevin Shea, Tyler Raymond
March 19, 2019
Sales experience I had an excellent experience when trading in my car. I would definitely come back and will recommend Lundgren to others! Collin was great. He was ver I had an excellent experience when trading in my car. I would definitely come back and will recommend Lundgren to others! Collin was great. He was very professional, and took the time to be sure I was going to be happy with my choices. Peter S. More
by Peter
March 11, 2019
Great experience! We had a great experience at Lundgren of Greenfield when we bought our car. Scott Kuzmeskus was very knowledgeable about the car, was flexible with ti We had a great experience at Lundgren of Greenfield when we bought our car. Scott Kuzmeskus was very knowledgeable about the car, was flexible with timing and delivery, and we did not experience the high pressure sales that we have had at other dealerships. Everyone we worked with there was great! More
by Deb
February 22, 2019
A Dealership with Integrity I came to Lundgren after a bad experience with another dealership that had lacked transparency and played a shell game with numbers, plus didn't know I came to Lundgren after a bad experience with another dealership that had lacked transparency and played a shell game with numbers, plus didn't know anything about the car. To my surprise, Lundgren was the opposite on all counts -- a dealership that was easy, fun, knowledgeable, and straightforward. Phil showed me all the features of the car in detail, connected it to my phone and showed me how to use it, and helped me through the paperwork. The lease deal was fantastic and I jumped on it. Highly recommend. More
by Happy Customer
