Lugoff Ford

Had a major fuel leak on a 99 7.3 diesel and the shop was super busy but got our truck taken care of within 24 hours. Excellent customer service for me as well as what I witnessed with other customers both super busy but got our truck taken care of within 24 hours. Excellent customer service for me as well as what I witnessed with other customers both when I brought the truck in and when I picked it up. Very customer service oriented bunch of folks in the Service Department. When I'm in the market for a new vehicle, I'll be back. Thanks!! More

I took my vehicle there for service and was totally satisfied. Everyone was very professional. Car is running good and I am very thankful. Thank you. satisfied. Everyone was very professional. Car is running good and I am very thankful. Thank you. More

I've never dealt with a dealership so unwilling to help a customer spend money with them. Guaranteed purchase of 2 vehicles the same day, yet I couldn't get a response via chat service, and the amount of tim customer spend money with them. Guaranteed purchase of 2 vehicles the same day, yet I couldn't get a response via chat service, and the amount of time between text messages wasn't minutes, but hours. I was going to purchase a 2021 F250 King Ranch and a 2018 Explorer Sport - combined price over $111,000... Today is Friday, I engaged this dealer on Wednesday but because they wouldn't respond timely as a normal text conversation would flow, I drove to Akins Ford in Winder, GA, and spent $80,000 on a 2020 F250 Platinum. I tried again today to purchase the Explorer Sport from them and spoke with Deion by text first, then phone. He told me he would "hide the keys," so nobody would sell the vehicle; he also told me he was going to have it cleaned up for when my wife got there. This all happened around 10 AM, my wife was scheduled to arrive between 1-1:30 PM. I received a call from one of the sales managers telling me the car was being sold as we spoke to another buyer. The manager told me he would make sure he took care of Deion and that he should have asked for a deposit, which I would have gladly paid if asked. He apologized too... Neither of which does any good for me or the dealership at this point. Believe it or not, I am a very easy customer to get along with, who typically pays the asking price without haggling. Above all else, the only thing I ask for is that the dealership and salesman have a shred of integrity and initiative; none of that was shown over these past 3 days while trying to deal with Lugoff Ford. They are in the same category as Classic Ford in Columbia and couldn't sell me a vehicle if they were the last dealers on earth. As a matter of fact, I would ride a horse before I bought a vehicle from either of them! More

No pressure in selecting between 3 vehicle of choice. CarFax did not show accident but found paperwork in dash which showed repairs and cost. Salesman did not mention it either when showing vehicle. Veh CarFax did not show accident but found paperwork in dash which showed repairs and cost. Salesman did not mention it either when showing vehicle. Vehicle was in excellent condition and I feel I got a fair deal still after the fact. More

It was a great experience for me and my husband, John Hill helped us get what we wanted in earliest time possible and get us familiarized with our truck quickly.He is awesome !! Hill helped us get what we wanted in earliest time possible and get us familiarized with our truck quickly.He is awesome !! More

Very nice and helpful! Answered everything we asked. Would definitely recommend to everyone! Very respectful and let us know everything about the vehicle we bought. Excellent sales representative! Would definitely recommend to everyone! Very respectful and let us know everything about the vehicle we bought. Excellent sales representative! More

Great dealership! Everyone was very courteous and did their best to accommodate my needs and work with what I had to get me a great new car. their best to accommodate my needs and work with what I had to get me a great new car. More

The staff was great, friendly and knowledgeable. I was able to select a vehicle that was right for me without being pushed into making a decision. The experience was smooth and quick, we would go back. able to select a vehicle that was right for me without being pushed into making a decision. The experience was smooth and quick, we would go back. Thanks!!! More

Thank you to the service shop department team. I was on a road trip between the coast and Greenville. My truck started skipping. The folks in the Service Department helped keep me on the road. Thank you road trip between the coast and Greenville. My truck started skipping. The folks in the Service Department helped keep me on the road. Thank you More

John Hill is an awesome guy! And a really great salesman. The whole buying process was great. I love my new Ford truck thanks to Luggoff Ford. The whole buying process was great. I love my new Ford truck thanks to Luggoff Ford. More