Lugoff Ford

My used vehicle was good except for a window that wouldn't go down.they would've fixed it but the safety issues needed to get corrected first. The window repair is up to me. wouldn't go down.they would've fixed it but the safety issues needed to get corrected first. The window repair is up to me. More

Justin was a great salesman. Never pressured us into anything and was a great helping in finding a car for us! Never pressured us into anything and was a great helping in finding a car for us! More

I recently purchased a used vehicle from Lugoff Ford. The sales person, Austin was super professional. He kept me posted throughout the transaction as I was coming from NC to purchase a vehicle and the The sales person, Austin was super professional. He kept me posted throughout the transaction as I was coming from NC to purchase a vehicle and there was an issue to be corrected prior to the sale. There was no pressure and not really any haggling to be done with the sales manager. The car was fully detailed when I arrived to pick it up. There was a very noticeable mark in the leather seat that Austin took upon himself to resolve. He even helped me get familiar with the car and it's options even though it wasn't a Ford. He was super knowledgeable and very pleasant to deal with. Definitely the best car buying experience I ever had. I was in and out super quick which was important as I was traveling over 2 hours to purchase the car. Seriously worth the ride! More

Professional and honest. This dealership practice what they preach. No haggle experience and very fair with pricing considering the customer and the business. The sales staff This dealership practice what they preach. No haggle experience and very fair with pricing considering the customer and the business. The sales staff is very customer friendly making me “feel” like family. If you’re seeking a Ford product I highly recommend the sales team at Lugoff Ford. The service department takes concerns seriously making the right repairs needed at the time. Lugoff Ford was the right choice for me. If you are in the market for a new or used vehicle I highly recommend Lugoff Ford. More

Very informative and held up in assuring I was getting every thing I was looking for in a vehicle. every thing I was looking for in a vehicle. More

Angela McClymonds is the best to work with when buying your new! Definitely reach out to her! your new! Definitely reach out to her! More

I am so thankful for Lugoff Ford! They diagnosed my truck's ECM problem in less than four hours, acquired the part the next day, and then fixed it the day after! I took my truck to They diagnosed my truck's ECM problem in less than four hours, acquired the part the next day, and then fixed it the day after! I took my truck to Lugoff after my local Ford dealer in Sumter kept my truck for six days with an insufficient diagnosis and solution. Customer service at Lugoff was amazing...my service advisor Rachel was so professional and kept me expertly updated throughout my experience at this location. I highly recommend Lugoff Ford for any vehicle repairs! More

The work was done quickly and well. The people were professional and polite. All in all a really good experience The people were professional and polite. All in all a really good experience More

They were very helpful in the process of purchasing my new Ford! I recommend going to Lugoff Ford to purchase your new vehicle! new Ford! I recommend going to Lugoff Ford to purchase your new vehicle! More

FAIR WARNING: I am leaving this review for those that are interested in purchasing a vehicle from Lugoff Ford dealership and the experience I received. John was my salesman, Joe was the financing agent, are interested in purchasing a vehicle from Lugoff Ford dealership and the experience I received. John was my salesman, Joe was the financing agent, and Rhonda is the Manager. I was lied to from the very beginning regarding the vehicle I was interested in. I purchased the vehicle and not 2 hours later realized that the salesman showed me the transmission dipstick rather than the oil dipstick when asked about the oil. Any salesperson should know where the oil dipstick is when showing a vehicle. The vehicle had NO OIL. I trusted that what he showed me was the oil dipstick. I would never have purchased a vehicle that had no oil. When asked about getting out of the contract due to being mislead (lied). Was informed the transaction never went through and they have not filed the paperwork. Chris wrote on the purchasing agreement that the transaction was voided (Joe had already left for the day) and was told to come back the next day to receive additional documentation that the vehicle was returned and only received a note that Rhonda signed stating the transaction was voided. Four days later, the amount is still owed in my bank account and when asked the dealership, they stated a check was mailed instead of electronically transmitted. I asked and received the check# and address of the location the check was sent and stated "I hope that I am not being lied to about this as I was when I purchased the vehicle". Shortly after this, I received a call from my bank, stating the loan was paid in full by credit card. So, again I was lied to about this whole purchasing experience. GOOD LUCK to those of you who choose to do business with this dealership. If you want to receive top notch experience, go to JIM HUDSON. EXPERIENCE IT ONCE AND YOU'LL NEVER FORGET IT! My future vehicle purchases will be with JIM HUDSON, thanks Randy Alexander for the experience! FYI: In order to leave this review, I had to leave a 1 star rating, in which they don't deserve. More