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Lugoff Chevrolet Buick GMC - Service Center
Lugoff, SC
541 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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541 Reviews of Lugoff Chevrolet Buick GMC - Service Center
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August 30, 2020
The service department has had a significant reduction in customer service since the dealership changed hands. The people who were the service writers were knowledgeable and courteous. The new people are no customer service since the dealership changed hands. The people who were the service writers were knowledgeable and courteous. The new people are not well educated and seem to have little real knowledge of the service department. More
by MRG1947M
Verified CustomerEmployees Worked With
Davis Stanley
August 27, 2020
They were very friendly and welcoming. They give very professional service. They have excellent customer service and I would definitely recommend them to family and friends. professional service. They have excellent customer service and I would definitely recommend them to family and friends. More
by taylorm200975
Employees Worked With
Kayla Campbell
August 26, 2020
Misdiagnosis and poor service from the beginning. Communication poor. I have purchased probably 8 vehicles in the past 3 years from this dealership. The service department is terrible across the Communication poor. I have purchased probably 8 vehicles in the past 3 years from this dealership. The service department is terrible across the board. They were unable to diagnose the issue with our truck even though we told them. It could not have been more obvious that the transmission was going out. They attempted to return the truck and immediately it began doing the same thing we brought it in for. We barely got out of the parking lot and returned the truck. We then were asked to test drive it with the service manager because he didn't have time to, "chase ghosts". The transmission failed completely right out of the dealership with the service manager. It had to be towed back for repair. This is also insulting because it was purchased in 11-2017 from this dealership brand new. No warranty on the repair. I will never use this dealership again. More
by mrscoolcare
Employees Worked With
Davis Stanley
August 25, 2020
I was serviced quickly and given the correct information in timely manner. The staff were pleasant and wore their mask. The location was easy to find and plenty of space to pull into the lot. Rahimik McDona in timely manner. The staff were pleasant and wore their mask. The location was easy to find and plenty of space to pull into the lot. Rahimik McDonald was the person who help me with the promation special the dealership was having. He made sure I found everything ok and was comfortable while I got my oil changed. More
by annagrace803
August 17, 2020
Came in to receive the free oil change like advertised and had a great experience Rahmik is the best!! Go see them! You will not be disappointed!!! and had a great experience Rahmik is the best!! Go see them! You will not be disappointed!!! More
by Vickkie91
Employees Worked With
August 15, 2020
I will recommend Lugoff Buick and Chevrolet to everyone the people are so friendly they make you feel comfortable and the service people are knowledgeable had alot of enjoyment picking on the manager/owner the people are so friendly they make you feel comfortable and the service people are knowledgeable had alot of enjoyment picking on the manager/owner More
by DONNASHIRAHMARTIN1
August 02, 2020
Had vehicle in for service. Found grease prints on hood and drivers door. Appt was first 8.30 vehicle not starter on till 9.40. If you make appt, stick to it. and drivers door. Appt was first 8.30 vehicle not starter on till 9.40. If you make appt, stick to it. More
by K9LUKE7
Employees Worked With
Davis Stanley
July 10, 2020
My rating in my full experience dropped and this is why. The professional at this dealership was very engaging to sell me a vehicle, but when my vehicle shutoff twice withing 3 weeks of my purchase; the pr The professional at this dealership was very engaging to sell me a vehicle, but when my vehicle shutoff twice withing 3 weeks of my purchase; the professionals did not have the same level of enthusiasm to resolve the issue. I did not get a call back when I raised my vehicular issue or was offered a loaner vehicle for the inconvenience. My wife overheard one of (Lugoff Chevrolet) team members say to one of our sale reps, "that's what happens when a vehicle is sold before we could fix it." Knowing that as the seller, why not own and correct your error (intentional or unintentional). Justin, kept the same level of service. After continuous petitioning, we finally got a loaner to get to work. The salesman was off, but had pre-knowledge of my issue and never called to check on what transpired. More
by zandarr.spry
Employees Worked With
Justen Whitesel
July 01, 2020
Really nice people, very friendly and courteous. I will always come to get basic maintenance done on my vehicle like an oil change or tire rotations, but anything that requires more in-depth work or seriou always come to get basic maintenance done on my vehicle like an oil change or tire rotations, but anything that requires more in-depth work or serious problems im sorry to say but i will go somewhere else since in my opinion they have a harder time fixing those problems. More
by Bobmcstand
Employees Worked With
Service department
June 17, 2020
Quick Service and a comfortable waiting area. I booked my appointment online, and was confirmed over the phone. I had no wait when I arrived, and the service was and a comfortable waiting area. I booked my appointment online, and was confirmed over the phone. I had no wait when I arrived, and the service was completed quickly. More
by nkcannon
